Keith Osier
Keith Osier at Cortese Ford Lincoln

Keith Osier | Page 3

Service Department Manager

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.8
277 Reviews

Dealership Experience

25 yrs, 3 mos

Industry Experience

30 yrs, 3 mos

Languages Spoken

English English

4.8

277 Reviews

Write a Review

277 Reviews of Keith Osier

July 20, 2025

Dealership Rating
Employee Rating

Worked with me to get me what I could afford in a timely manner. Highest trade in value compared with what 2 other dealers offered. I will be back. More

by aludwig001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 13, 2025

Dealership Rating
Employee Rating

I had a fantastic experience at Cortese. My sales representative Massimo was an absolute delight and helped me find the vehicle I had been looking for at the right price. I will definitely b More

by alavigne001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Whaling , Massimo

Jul 14, 2025

Cortese Ford Lincoln responded

Thank you for the great review. We appreciate your business.

April 29, 2025

Dealership Rating
Employee Rating

They looked at my car for 5 minutes and didn’t fix the issue after saying they did More

by Grivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 17, 2025

Dealership Rating
Employee Rating

Was just a tire rotation. Had some reward points so was free and the service was completed on time. More

by anandmody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Hawes

Feb 18, 2025

Cortese Ford Lincoln responded

Thanks for your business.

February 17, 2025

Dealership Rating
Employee Rating

Excellent work thank you for everything you’ve done. I personally would say you’re at 3×100% thank you very much for all you did. More

by toddtittel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rhodes, Jack Hawes, Darren Van Orden , Al Rossester, Ed Smith, Patrick Zimmerman

Feb 18, 2025

Cortese Ford Lincoln responded

Thanks for the kind words.!!!

February 07, 2025

Dealership Rating
Employee Rating

Great service love dealing with all the people at cortese they make car troubles easier More

by DOMD0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rhodes, Jack Hawes, Darren Van Orden , Al Rossester, Ed Smith, Patrick Zimmerman

Feb 11, 2025

Cortese Ford Lincoln responded

Thanks for your business and the great review.

January 27, 2025

Dealership Rating
Employee Rating

Have been customers for 30+ years and purchased many cars. Service department is excellent and now that I’m retired, am so pleased to have the option of having my car picked up and returned. Great organ More

by Kim.hober
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Hawes, Darren Van Orden , Patrick Zimmerman

Jan 28, 2025

Cortese Ford Lincoln responded

Kim we thank you for your business.

January 08, 2025

Dealership Rating
Employee Rating

I had such a wonderful experience here after my ford explorer broke down on the 390/490. I’m not local but they took care of me and fixed my car, treated me so well. Darren always was very communicative More

by kmucci3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rhodes, Jack Hawes, Darren Van Orden , Al Rossester, Ed Smith, Patrick Zimmerman

Jan 13, 2025

Cortese Ford Lincoln responded

Thank you so much for the kind words. We appreciate your business.

December 31, 2024

Dealership Rating
Employee Rating

Scheduling my appointment was very easy and my car was ready in a timely manner More

by skushner82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Rossester

Jan 02, 2025

Cortese Ford Lincoln responded

Thanks for the feedback. We will continue to strive for 5 stars.

November 22, 2024

Dealership Rating
Employee Rating

Cortese has been my go to dealership for years. The people there are all very friendly and helpful and the service department has not failed us for any service work we need done. More

by gosman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rhodes, Darren Van Orden , Patrick Zimmerman, Zach Sypolt - Service Advisor

Dec 03, 2024

Cortese Ford Lincoln responded

Gosman, thank you for the great review. We appreciate the opportunity to service your vehicle.

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