Keith Osier
Keith Osier at Cortese Ford Lincoln

Keith Osier | Page 4

Service Department Manager

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.7
263 Reviews

Dealership Experience

24 yrs, 11 mos

Industry Experience

29 yrs, 11 mos

Languages Spoken

English English

4.7

263 Reviews

Write a Review

263 Reviews of Keith Osier

January 31, 2024

Dealership Rating
Employee Rating

Great service with very friendly staff! I would definitely recommend this place to all my friends and family. More

by Mars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Jack Hawes, Darren Van Orden , Dave Robinson, Al Rossester, Ed Smith

Feb 01, 2024

Cortese Ford Lincoln responded

Mars, thank you so much for your kind words!

December 30, 2023

Dealership Rating
Employee Rating

Cortese Ford has always provided a great service for us. They’re friendly, reliable and efficient. More

by gosman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Darren Van Orden , Al Rossester

December 12, 2023

Dealership Rating
Employee Rating

Darren Sneddon is the only finance manager i would work with. He’s honest, upfront and so easy to work with. I would recommend him and Cortese Ford to all my family and friends. More

by Dory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darren Sneddon, Jack Hawes , Zak (sales)

Dec 12, 2023

Cortese Ford Lincoln responded

Dory, thank you so much for the kind words. We appreciate your business.

December 12, 2023

Dealership Rating
Employee Rating

Cortese is very customer oriented. Especially the service department. They are always there to help and take care of your needs. They offer friendly efficient service. More

by gosman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Darren Van Orden , Al Rossester

Dec 12, 2023

Cortese Ford Lincoln responded

We thank you for your kind words and allowing us to earn your business.

November 22, 2023

Dealership Rating
Employee Rating

The Cortese service center has by far the best staff to work with! Very courteous, friendly and knowledgeable. It's always a pleasure to have my vehicle serviced there! More

by lew57ski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darren Van Orden , Al Rossester

November 21, 2023

Dealership Rating
Employee Rating

Great customer service. Drove right into the service area and the service person came out to greet me immediately.., no waiting, and then he took care of matters from there More

by man38f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Hawes

November 12, 2023

Dealership Rating
Employee Rating

I am not pleased with the fact that I paid, in cash, for 4 new Michelin tires and was sent on way (after just passing inspection) with a leaking valve stem. I left shortly after for NJ. I had to stop at More

by kia2535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Jack Hawes, Darren Van Orden , Dave Robinson, Al Rossester, Ed Smith

Nov 13, 2023

Cortese Ford Lincoln responded

I apologize you encountered this. Please feel free to give us a call.

October 18, 2023

Dealership Rating
Employee Rating

We brought our car to be serviced under a warranty repair the manufacturer sent us a paper to bring the car in. They lost our car for a week, never fixed it and said they wouldn't honor the warranty because More

by roulekr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Al Rossester

Oct 18, 2023

Cortese Ford Lincoln responded

Kristina, I apologize for your experience. Thank you for taking my call this morning. After speaking with you I hope the challenges encountered were a little clearer. I am glad the manager decided to 0 out your balance prior to you leaving the dealership. Remember, we value YOU as a customer and thank you for your business here at Cortese.

September 11, 2023

Dealership Rating
Employee Rating

Quick, polite, cheerful team. No problems during my experience with this service department to date. More

by cwalsh12
Recommend Dealer
Yes
Sep 12, 2023

Cortese Ford Lincoln responded

Thank you so much for the great review and the 5 stars.

September 10, 2023

Dealership Rating
Employee Rating

This is an excellent service center. The staff is very professional. This is my 3rd vehicle with them. The work they do are always within the estimate. The other thing. They wouk with yo More

by SRELLOBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Hawes

Oct 20, 2023

Cortese Ford Lincoln responded

We thank you for the opportunity to service your vehicle and the great review!!!! Thanks for being apart of the Cortese Family!!!

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