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Keith Partin
Keith Partin | Page 7
Service Consultant
Central Florida Chrysler Jeep Dodge Ram
8675 Commodity Circle
Orlando, FL 32819
426 Reviews
426 Reviews
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426 Reviews of Keith Partin
Verified Customer
June 23, 2024
Excellent service. Will definitely be going here for all my service needs. Quick and efficient Will definitely be going here for all my service needs. Quick and efficient More
by jneal7
Other Employees Tagged: Gio Merced, Shawn Mock, Andy Savas, Angel Serrano, Craig Smith, Marcous Morton, Chris Caracciolo, Greg Hutchins
June 23, 2024
I have always been pleased with CFDJ in the past for my service needs. However, this time was different. I scheduled my appointment with my regular service advisor weeks in advance. Upon arrival, I learned service needs. However, this time was different. I scheduled my appointment with my regular service advisor weeks in advance. Upon arrival, I learned that he was not in that day (later found out he was on vacation). Had I known this, I would have rescheduled. The advisor that came to take my car did not introduce himself and I had to ask for his name. He asked me what I was bringing my car in for (oil change and recall) and informed me that the recall may not get addressed depending on if they had the correct part. I could understand this if I hadn’t made the appointment well in advance but I did. My appointment was at 10 AM. At 3 PM, I tried to call for an update since I hadn’t heard anything. I stayed on hold for 10 minutes without anyone answering the phone. I called again at 3:30 and still didn’t get to speak to anyone. Around 4, the advisor called to tell me my car was ready and informed me it took so long because they had to wait for the part for the recall. Unfortunately, I was unable to pick up my vehicle that evening. Overnight, I received 2 calls from Orange County Sheriff’s Department informing me that an unauthorized person had been observed entering my vehicle at the dealership. I arrived at the dealership at 11 AM to pick up my vehicle and find out details regarding the overnight incident. I completed the check out process and there was no mention of the incident. I had to ask someone about it. Once I did, I was directed to Craig Smith. He explained to me that my vehicle had accidentally been left unlocked and a man was observed on surveillance entering the vehicle and attempting to start the engine. The sheriff was called and the car was fingerprinted. I was understandably upset. However, more than anything, I was disappointed that the dealership did not reach out to me before I arrived that morning. CFDJ prides itself on its customers being treated like family and this incident did not reflect that ideal. I expressed this to Mr. Smith to which he replied that I was not called because they knew the sheriff had reached out to me. Mr. Smith did apologize but also informed me he was still “getting his ducks in a row.” I still feel a phone call to explain and apologize would have shown integrity and ownership of the incident by the dealership. I understand that things happen and we are all human, but the foundation of good customer service is communication. Mr. Smith and I proceeded to my car where I inventoried the items. At the time, I did not observe anything missing. Mr. Smith offered to have my car detailed as the drive thru car wash was currently down. I accepted the offer and was pleased with the result. After getting my car back, I realized my neighborhood gate entry clicker was, in fact, missing. I contacted Mr. Smith who immediately responded that I would be reimbursed for a new one. I sent him the receipt and he kept me updated on the process. Overall, the incident was a fluke thing that I’m sure the dealership is not accustomed to handling. If they would have reached out to me instead of relying on the sheriff's department to communicate, it would have been more appropriate. Also, a simple apology without excuses or explanations would have been appreciated. I will continue to use CFDJ because I leased my vehicle through them. I will only make appointments with my regular service advisor and if he is not at work that day, I will reschedule. However, I may reconsider my loyalty in the future when my lease is completed and I need a new vehicle. More
by JESSICA.E.REEVES
Other Employees Tagged: Craig Smith
June 14, 2024
My experience here has been a nightmare. This dealer has ruined my vehicle, rip me off for repairs that I had paid out of pocket to not even complete the job.I have reach out to mangers of o This dealer has ruined my vehicle, rip me off for repairs that I had paid out of pocket to not even complete the job.I have reach out to mangers of ongoing incomplete repairs & damages they cause to my vehicle still haven’t had the issues rectified. They even try to get me to pay for repairs I’ve already had warranty for. Please run away from this place scammers. More
by loritrr
Other Employees Tagged: Gio Merced, Shawn Mock, Bob Parr, Craig Smith, Marcous Morton, Greg Hutchins
June 09, 2024
Well maintained dealership office, experienced staff with knowledge about the cars. Organized team and customer focused. knowledge about the cars. Organized team and customer focused. More
by Raghav_Raj
Other Employees Tagged: Henson Montas , Melanie Santana
May 13, 2024
My husband had an oil change appointment at 9:30 am. He didn't leave until after 12:30 pm. Why would it take 3 hours when he had an appointment??! He didn't ask but no one apologized or explained the ex He didn't leave until after 12:30 pm. Why would it take 3 hours when he had an appointment??! He didn't ask but no one apologized or explained the excessive wait time. Will never buy another vehicle here again. More
by kellyrireland
Other Employees Tagged: Gio Merced, Shawn Mock, Bob Parr, Rodney Inesta, Marcous Morton, Chris Caracciolo, Greg Hutchins, Fernando Nunez, Eli Lara
May 09, 2024
Very clear in explaining work to be done. Took longer to complete work due to getting tire from outside source but they kept me in loop as work progressed Keith was very helpful and apologize Took longer to complete work due to getting tire from outside source but they kept me in loop as work progressed Keith was very helpful and apologized for the delay but all was done as explained. Great people working there More
by ocasio1948
May 03, 2024
Wonderful experience, Keith is a delightful service rep. He helped me understand everything that was necessary to be serviced. The Uber rides back home and to return for pick up were extremely appreciated! He helped me understand everything that was necessary to be serviced. The Uber rides back home and to return for pick up were extremely appreciated!! More
by Dzinermw
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