Keith Sutton | Page 73

The part/assembly that they replaced did NOT work when the said they said it was ready to pickup . Poor customer service that they did not check to ensure it worked properly (I.e. it was a defective par the said they said it was ready to pickup . Poor customer service that they did not check to ensure it worked properly (I.e. it was a defective part ) . O had to take a half day vacation to bring it back to be told that I’ll have to bring it back again after they get a new part (hopefully it works… but I’ll have to drop it off again and be without a car )…I will never buy a Kia again due to the recurring parts replacement issues on our Optima’s , the nationally-known issues with Kia’s being easily stolen and Kia doing nothing about it, and the fact that our service experience with our Toyotas at Jay Wolfe is light-years better than our Kia experience More

by ultrarunner.mo Verified Customer Verified Customer

Report | Print

Great customer service. They always answer my questions in a way I can understand, and they are always friendly. They always answer my questions in a way I can understand, and they are always friendly. More

by jgmr87 Verified Customer Verified Customer

Report | Print

Keith as always does a great job. The service Dept is what keeps me coming back to KIA. Dealing with Keith I always feel I am being treated with respects and never mislead. The service Dept is what keeps me coming back to KIA. Dealing with Keith I always feel I am being treated with respects and never mislead. More

by etsets2 Verified Customer Verified Customer

Report | Print

Everyone I have ever dealt with in the Jim Butler Kia service department has always been very friendly and helpful. service department has always been very friendly and helpful. More

by lawrin Verified Customer Verified Customer

Report | Print

Always great service and friendly, helpful staff. Keith easily explains what needs to be done. He was able to get me in quickly when it was apparent my car needed new tires. Keith easily explains what needs to be done. He was able to get me in quickly when it was apparent my car needed new tires. More

by theresa.ruzicka2007 Verified Customer Verified Customer

Report | Print

My experience was one of the quickest and most efficient car buying experiences I've had and I've bought a dozen vehicles. Jean Silverio is the best car salesman I've ever met. I wouldn't buy from anyone el car buying experiences I've had and I've bought a dozen vehicles. Jean Silverio is the best car salesman I've ever met. I wouldn't buy from anyone else More

by steviem424 Verified Customer Verified Customer

Report | Print

The valet service they offer seems to surprise them the day of each time. I end up having to call to remind them to come pick up my vehicle, which results in getting my vehicle back later than expected. Ea day of each time. I end up having to call to remind them to come pick up my vehicle, which results in getting my vehicle back later than expected. Easy to work with them though, and do greatly appreciate the valet service. More

by rbeckmann88 Verified Customer Verified Customer

Report | Print

Very nice visit and service at Kia. I almost even look forward to it. Almost. I almost even look forward to it. Almost. More

by pcgg44 Verified Customer Verified Customer

Report | Print

Always great experience with Keith and service techs like Jason. I have always been happy bringing car there. Jason. I have always been happy bringing car there. More

by polarwave Verified Customer Verified Customer

Report | Print

Keith is and always has been great in his role. He is very honest and only tries to sell you if something if it is really needed, meaning not trying to up-sell KIA products. The dealership is awe He is very honest and only tries to sell you if something if it is really needed, meaning not trying to up-sell KIA products. The dealership is awesome as well and I've been with them since 2009, so NOV 2023 my wife traded her 2019 Sorento in and we bought 2 brand new cars that we love. More

by dennismerritt6 Verified Customer Verified Customer

Report | Print