Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Kelia House
Kelia House at Volkswagen of Downtown Chicago

Kelia House | Page 4

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

Contact Me
4.7
89 Reviews

Industry Experience

3 yrs, 10 mos

4.7

89 Reviews

Write a Review

89 Reviews of Kelia House

May 16, 2025

Dealership Rating
Employee Rating

always amazing! they helped me to get my first car, and have continued to provide great service. thank you! More

by kvasil38
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Luis Tinoco, Julian Perez, Rocco Cesario , Alonzo Bass, Jay Jaber

Report | Print
May 16, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

May 15, 2025

Dealership Rating
Employee Rating

My car took over one year to be returned. I spent more on fuel driving the loaners and VW Corporate won't even consider compensating me. Terrible!!!! More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco

Report | Print
May 16, 2025

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

May 13, 2025

Dealership Rating
Employee Rating

Easy to work with and always helpful. good location with easy access to the service center. More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 13, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 06, 2025

Dealership Rating
Employee Rating

Their work was amazing but their customer service could have been better with me. Thanks More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec , Alonzo Bass, Grant Bode

Report | Print
May 06, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to provide a client experience of 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

May 05, 2025

Dealership Rating
Employee Rating

Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales More

by FordF150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Luis Tinoco, Michael Boos , Alonzo Bass, Grant Bode, Fred Borek

Report | Print
May 05, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 03, 2025

Dealership Rating
Employee Rating

Nice environment because I wait during service. Wish could be just a little faster though. More

by ChitownJimmy
Recommend Dealer
Yes

Other Employees Tagged: Kelia House

Report | Print
May 03, 2025

Volkswagen of Downtown Chicago responded

Hello Chitown Jimmy, We truly appreciate your business and sincerely apologize for the delay. We are continuously working to improve our processes and ensure a smoother experience for our clients. On your next visit, we are committed to providing an even better experience, and I’d be happy to personally assist in expediting the process for you. Please feel free to reach out or see me directly. Thank you again for your support—we genuinely appreciate it! Fred Borek 312.628.4848 Fred.borek@dtvwchicago.com

April 28, 2025

Dealership Rating
Employee Rating

Kelia was the most helpful, accommodating service advisor I have ever worked with in my 27 years of leasing and owning VWs. She informed me about all services, kept me updated, and arranged transportation to More

by jillrnadler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 28, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

April 25, 2025

Dealership Rating
Employee Rating

Jimmy really made it easy to come and get a car ! We were a little trouble and he made it a smooth and easy process More

by Jc
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Aguilera, Jonathan Oomens, Rocco Cesario, Davis Luckett, Clarence Smith , Julie Alejandre, Jimmy Caprile

Report | Print
Apr 25, 2025

Volkswagen of Downtown Chicago responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 22, 2025

Dealership Rating
Employee Rating

A dealership concerned with the satisfaction of each person they serve. Ethical and honest. You don't find that much now. More

by Dls4christ34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clarence Smith

Report | Print
Apr 22, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

April 19, 2025

Dealership Rating
Employee Rating

Friendly, professional, clean Kelia House was, and has been, very patient and helpful while trying to figure out what is wrong with my truck. She is very friendly and listens well. THANK YOU, KELIA. More

by tiwi29
Recommend Dealer
Yes

Other Employees Tagged: Kelia House

Report | Print
Apr 19, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

1
...
3
4
5
...
9

Dealership Inventory (356 Vehicles)

new 2026 Volkswagen Atlas Cross Sport car, priced at $44,612
2026 Volkswagen Atlas Cross Sport
new
pure gray exterior
Automatic
All-wheel Drive
$44,612
View Details
new 2026 Volkswagen Jetta car, priced at $25,599
2026 Volkswagen Jetta
new
Deep Black Pearl exterior
Automatic
Front-wheel Drive
$25,599
View Details
new 2026 Volkswagen Jetta car, priced at $23,822
2026 Volkswagen Jetta
new
Pure White exterior
Automatic
Front-wheel Drive
$23,822
View Details
used 2022 Volkswagen Taos car, priced at $18,913
2022 Volkswagen Taos
used
Platinum Gray Metallic exterior
Automatic
Front-wheel Drive
$18,913
View Details
used 2023 Mazda CX-30 car, priced at $23,412
2023 Mazda CX-30
used
Snowflake White Pearl Mica exterior
Automatic
All-wheel Drive
$23,412
View Details
new 2026 Volkswagen Taos car, priced at $33,846
2026 Volkswagen Taos
new
Monument Gray w/Deep Black Roof exterior
Automatic
All-wheel Drive
$33,846
View Details
View All Inventory