Kelly Adcock
Kelly Adcock at Toyota of Lancaster

Kelly Adcock | Page 5

Fleet Manager

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.6
62 Reviews

I've been selling cars for over 20 years now and I specializing in helping clients find the car that best fits their needs while providing them with the best price and finance options.

Dealership Experience

22 yrs, 4 mos

Industry Experience

19 yrs, 2 mos

Languages Spoken

English English

4.6

62 Reviews

Write a Review

62 Reviews of Kelly Adcock

January 12, 2021

Dealership Rating
Employee Rating

Friendly helpful staff. I would purchase again. The fancy wax job that I paid $1000.00 was left with blotches of wax not taken off. More

by H.QUINTAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Mejia

Jan 13, 2021

Toyota of Lancaster responded

Hi H.QUINTAN, I'm so sorry to hear about your review of the wax job we did on your vehicle. I want to make it right. Please contact me to discuss how we can resolve this issue. I look forward to speaking with you. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

October 08, 2020

Dealership Rating
Employee Rating

Toyota of Lancaster has been my family's dealership of choice. My entire family Own Toyota's purchased from Toyota of Lancaster. Every purchase has been a smooth and flawless transaction,the service depar More

by AMC4444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Grabbit, Chanin Yescas

August 10, 2020

Dealership Rating
Employee Rating

No really good to help me to much interest in the car and then no help me for the cob 19 thanks for understanding me More

by ARTOLASTEVEN
Recommend Dealer
No

Other Employees Tagged: Marco Mejia, Raed Alzrigat, Kevin Carraway , Eddie Alvarez, Ernesto Baltier, Andy Chavez, Quaid Daniels, Matthew Finley, Hernan Garay

Aug 10, 2020

Toyota of Lancaster responded

hello, Thank you for the review but I would love to hear how we could have done better and turn your 2 star into 5 star. We really do want to help our clients and I am here if you would like to talk. My email is hasaad@tol-av.com Thank you. Sonny Asaad GSM

Aug 10, 2020

ARTOLASTEVEN responded

I don’t have nothing to say guys thanks .

July 31, 2020

Dealership Rating
Employee Rating

Purchasing the car was long and tiring,butIt went pretty Purchasing the car was long and tiring,but It went pretty smooth.The nightmare was,and still is with the service department I’ve been abandoned More

by JCLOPEZ1224
Recommend Dealer
No

Other Employees Tagged: Oscar Garcia , Eddie Alvarez, Max Ciotti, Refugio Garcia

Jul 31, 2020

Toyota of Lancaster responded

Hi JCLOPEZ1224, I am sorry to hear about your service experience. I am reaching out to assist you with any issue you are having. Please contact me at your convenience so we can work through this together. I look forward to speaking with you. Teresa Caso Customer Relations 661-952-2103 tcaso@tol-av.com

July 30, 2020

Dealership Rating
Employee Rating

Efficient and transparent sales process I bought a Tundra TRD Pro - hard to find. Kelly was transparent with the pricing and process, she kept me updated and when I came into the dealer ever More

by BBTorCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 11, 2020

Dealership Rating
Employee Rating

Great experience ... staff are courteous, polite and very accommodating... Clearly the appointment schedule is followed ... I did not wait too long ... the cashier was polite as well More

by AL_SABINO
Recommend Dealer
Yes

Other Employees Tagged: Michael Wengert, Joseph Boghos, Eddie Gonzalez, Anthony Doyle, Erick Bravo , Sonny Asaad, July Puzon, Stephanie Santiago

January 17, 2020

Dealership Rating
Employee Rating

My whole family loves Toyota. The customer service is always great, the wait time is never very long, and I know that I don’t have to ever worry about my car because the people at Toyota will always take More

by THINKPINK1111
Recommend Dealer
Yes

Other Employees Tagged: Joseph Boghos, Melissa Larios , Joel Gonzalez

December 16, 2019

Dealership Rating

service just need little more good service, because when I was waiting my car for service at Show room ,was out off coffee, so I asked for make more coffee at More

by annwong1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas, Shon

Dec 16, 2019

Toyota of Lancaster responded

Hi annwong1957, We apologize for running out of our complimentary coffee while waiting to complete your service. We check the coffee station often, but it looks like we missed a check. Thank you for your commentary, we always appreciate feedback from our customers. Toyota of Lancaster

July 25, 2019

Dealership Rating
Employee Rating

Wont beat their deals and service! Toyota of Lancaster makes buying a new Tacoma easy. They provide excellent service with amazing follow all while still giving a great deal. Kelly Adc More

by erniemartinez7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 24, 2019

Dealership Rating
Employee Rating

Oil change I buy my car here . Enjoy the service I live near by and looking forward to the next time. I just I want to thanks Kevin as sale and Anthony More

by TONYPAINT12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Hernandez, Oscar Garcia, Kevin Carraway, Kiara Santos , Eddie Alvarez, Stephanie Santiago, Chanin Yescas

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