Kelly Adcock
Kelly Adcock at Toyota of Lancaster

Kelly Adcock | Page 5

Fleet Manager

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.6
64 Reviews

I've been selling cars for over 20 years now and I specializing in helping clients find the car that best fits their needs while providing them with the best price and finance options.

Dealership Experience

22 yrs, 8 mos

Industry Experience

19 yrs, 6 mos

Languages Spoken

English English

4.6

64 Reviews

Write a Review

64 Reviews of Kelly Adcock

July 12, 2021

Dealership Rating
Employee Rating

Toyota of Lancaster made the purchase of my new Prius Prime easy and hassle free. They located the exact color and trim package I was in he market for and had the vehicle delivered to my credit union for More

by DARIA C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

February 25, 2021

Dealership Rating
Employee Rating

Sales. Person had. Horrible. Customer service. He seemed. To. Get. Frustrated. When I. Would t accept the terms. Of the. Contract he. Even told. My. Dad “ Iam. Not going. Any. Lower. I. Don’t. Care. That y More

by jrgarcia117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 26, 2021

Toyota of Lancaster responded

Hi jrgarcia117, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We always keep the customer's individual financial goals in mind. Still, both parties have parameters they need to stay within—sale results only when two parties have negotiated and a final price is agreed upon. Please feel free to contact me anytime you need assistance. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-948-0731

Feb 26, 2021

jrgarcia117 responded

I. Understand. And. Iam. Not trying to. Renegotiate anything just letting people know my. Experience very. From. Your. Facility

January 12, 2021

Dealership Rating
Employee Rating

Friendly helpful staff. I would purchase again. The fancy wax job that I paid $1000.00 was left with blotches of wax not taken off. More

by H.QUINTAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Mejia

October 08, 2020

Dealership Rating
Employee Rating

Toyota of Lancaster has been my family's dealership of choice. My entire family Own Toyota's purchased from Toyota of Lancaster. Every purchase has been a smooth and flawless transaction,the service depar More

by AMC4444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Grabbit, Chanin Yescas

August 10, 2020

Dealership Rating
Employee Rating

No really good to help me to much interest in the car and then no help me for the cob 19 thanks for understanding me More

by ARTOLASTEVEN
Recommend Dealer
No

Other Employees Tagged: Marco Mejia, Raed Alzrigat, Kevin Carraway , Eddie Alvarez, Ernesto Baltier, Andy Chavez, Quaid Daniels, Matthew Finley, Hernan Garay

July 31, 2020

Dealership Rating
Employee Rating

Purchasing the car was long and tiring,butIt went pretty Purchasing the car was long and tiring,but It went pretty smooth.The nightmare was,and still is with the service department I’ve been abandoned More

by JCLOPEZ1224
Recommend Dealer
No

Other Employees Tagged: Oscar Garcia , Eddie Alvarez, Max Ciotti, Refugio Garcia

Jul 31, 2020

Toyota of Lancaster responded

Hi JCLOPEZ1224, I am sorry to hear about your service experience. I am reaching out to assist you with any issue you are having. Please contact me at your convenience so we can work through this together. I look forward to speaking with you. Teresa Caso Customer Relations 661-952-2103 tcaso@tol-av.com

July 30, 2020

Dealership Rating
Employee Rating

Efficient and transparent sales process I bought a Tundra TRD Pro - hard to find. Kelly was transparent with the pricing and process, she kept me updated and when I came into the dealer ever More

by BBTorCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 11, 2020

Dealership Rating
Employee Rating

Great experience ... staff are courteous, polite and very accommodating... Clearly the appointment schedule is followed ... I did not wait too long ... the cashier was polite as well More

by AL_SABINO
Recommend Dealer
Yes

Other Employees Tagged: Michael Wengert, Joseph Boghos, Eddie Gonzalez, Anthony Doyle, Erick Bravo , Sonny Asaad, July Puzon, Stephanie Santiago

January 17, 2020

Dealership Rating
Employee Rating

My whole family loves Toyota. The customer service is always great, the wait time is never very long, and I know that I don’t have to ever worry about my car because the people at Toyota will always take More

by THINKPINK1111
Recommend Dealer
Yes

Other Employees Tagged: Joseph Boghos, Melissa Larios , Joel Gonzalez

December 16, 2019

Dealership Rating

service just need little more good service, because when I was waiting my car for service at Show room ,was out off coffee, so I asked for make more coffee at More

by annwong1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas, Shon

Dec 16, 2019

Toyota of Lancaster responded

Hi annwong1957, We apologize for running out of our complimentary coffee while waiting to complete your service. We check the coffee station often, but it looks like we missed a check. Thank you for your commentary, we always appreciate feedback from our customers. Toyota of Lancaster

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