Kelly Wilson | Page 7

My Name Is Donald Haley, I'm A Cadillac Driver Since 1978. I Wouldn't drive nothing else. The First time I went to Big Star was to get a Oil Change and a few Needed Repairs. They Did An Excellent Job. 1978. I Wouldn't drive nothing else. The First time I went to Big Star was to get a Oil Change and a few Needed Repairs. They Did An Excellent Job. A Few weeks ago this month, I got a Letter from the Dealer asking me to come in and bring my car, because there was a big demand for my Car a XT5 2019. So I Finally I Took It in to View. Well The Viewing went well and I Walked out in a Brand New 2023 XT5, God Is Great, He Blessed Us one More time and So Did BIG STAR CADILLAC !! EXCELLENT SERVICE More

by DONALD_HLY Verified Customer Verified Customer

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This dealer has an outstanding team. Our salesman really made it happen for us and there was a lady that gave us a complete tutorial of our car (awesome/never ever experienced that) and Our salesman really made it happen for us and there was a lady that gave us a complete tutorial of our car (awesome/never ever experienced that) and the finance guy made it a very entertaining closing. Our salesman, Victor was extremely focused on delivering for us and that he did. He was very professional and had excellent customer service before, during and even after the visit. He really got us out of a bad situation. Thanks. More

by THECOMPTONSMAIL Verified Customer Verified Customer

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I so excited! I had a great experience with Big star Cadillac. Great customer service with everyone. I give 10 stars for Angelika Felix for being awesome and great I had a great experience with Big star Cadillac. Great customer service with everyone. I give 10 stars for Angelika Felix for being awesome and great job making my dream come true!!! More

by karla Velázquez Verified Customer Verified Customer

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Great customer service! Wiem is a friendly professional who listened to our needs/requirements. Will gladly refer others to Wiem and Big Star Cadillac. Thanks for a great Wiem is a friendly professional who listened to our needs/requirements. Will gladly refer others to Wiem and Big Star Cadillac. Thanks for a great experience. More

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Bobby Miller has been my Service Advisor since 2015 when I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase my most recent Cadillac on 10/28/23 to “keep it in the family”, so I could continue bringing my vehicle in for service and maintenance to the same service center and have him as my point of contact! That’s over 8 years of loyalty to your dealership, when it was Ron Carter and now Big Star, all because of Bobby Miller! Lisa Velasco was my Sales rep to assist me with finding and eventually purchasing my most recent Cadillac. She was patient with me as I looked at various models, and didn’t pressure me to buy “a car”, but to buy the one I really wanted. She is excellent! Her demeanor and approach to working with prospective customers as engaging and compassionate. I also had a great experience with Ruben Cauton during the negotiation phase, as well as Kelly Wilson during the finance and contract phase! I didn’t catch the name of the young lady that walked me through the vehicle and helped me set things up in the vehicle. She was terrific. I am so sorry for not having that to provide, but Lisa can give you that. Thank you for making this such a wonderful process. I had to purchase a vehicle, much sooner than I anticipated, and they were all exceptional. More

by KWilson Verified Customer Verified Customer

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She is great, very courteous and attentive. She makes me feel comfortable and confident about my vehicles maintenance She makes me feel comfortable and confident about my vehicles maintenance More

by cutsbyastro713 Verified Customer Verified Customer

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Great work on getting us finaced no challenge was to hard to get the deal completed. to get the deal completed. More

by MICHAELDARDENJR06@gmail.com Verified Customer Verified Customer

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It’s a nice atmosphere. With great customer service They are very helpful and kind. With great customer service They are very helpful and kind. More

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I LOVE GOING THERE TO GET MY XT5 WORK ON. THIS IS MY THIRD CADILLACE FROM THERE. THE STAFF IS GREAT. THIS IS MY THIRD CADILLACE FROM THERE. THE STAFF IS GREAT. More

by CECBLA Verified Customer Verified Customer

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The whole experience was awesome & Wiem was excellent to work with. We are very excited with our purchase. work with. We are very excited with our purchase. More

by thelukeduke Verified Customer Verified Customer

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