Kelly Wilson | Page 6

Big Star Cadillac and Mark Mauricio have gone above and beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documen beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documents. I had several issues with the second vehicle after taking possession. I spoke with Mr. Mauricio, who kept me informed as he arranged for a loaner vehicle to be brought to my place of employment. My car was taken to the service department, and all issues were addressed. Mr. Mauricio texted me with updates and kept me in the loop. He also located the second remote and attached it to the first remote. He arranged for my car to be delivered back to me upon completion of the service requests. I would highly recommend Big Star Cadillac, Mr. Mauricio, and all the fine folks at the dealership to anyone interested in purchasing and/or servicing a vehicle. Thank you, Mark Mauricio, for going above and beyond your sales position to assist me. More

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Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait for service of vehicle. Two items were not addressed (driver seat material crack and DRL not being bright white). Service customer service needs some attention. More

by arreolaf1 Verified Customer Verified Customer

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Victor went over and beyond to get me the best deal. He was very informative and communicated making the process seamless. This is my first Cadillac experience and the added touch was having the associa He was very informative and communicated making the process seamless. This is my first Cadillac experience and the added touch was having the associate walk me through all the perks of the car and get everything set up before leaving. I recommend BIG STAR for your car buying needs; you will not be disappointed! More

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Good dealership they made sure the car was in great condition for me befor leaving the lot condition for me befor leaving the lot More

by poo22us3113 Verified Customer Verified Customer

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Fantastic salesman very honest, bought many cars from him. Kind cordial works very hard for the customer him. Kind cordial works very hard for the customer More

by BANIKMD Verified Customer Verified Customer

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Jason was very energetic and wonderful to deal with. Can't wait to purchase there again. I would recommend them to anyone. Can't wait to purchase there again. I would recommend them to anyone. More

by dlieb.lci Verified Customer Verified Customer

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I have always been satisfied with the great service and the staff is always professional the staff is always professional More

by DEXTERWALLEY Verified Customer Verified Customer

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Our representative knew what he was talking about and had so much patience with us! It was a joy working with him and the team members from big star Cadillac! so much patience with us! It was a joy working with him and the team members from big star Cadillac! More

by emily.alfaro20 Verified Customer Verified Customer

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Fast service very attentive clean environment easy online services, clean restrooms. Variety of vehicles available services, clean restrooms. Variety of vehicles available More

by Ktyus77 Verified Customer Verified Customer

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Bobbie always provides great service whenever I’ve had any issues with my vehicle. Thank you!!! any issues with my vehicle. Thank you!!! More

by CMWINS321 Verified Customer Verified Customer

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