Kelsey LeRoy | Page 3

Appointment was for an inspection and oil change. First time at this dealership, was very impressed. Clean and organized facility, staff was friendly and professional. time at this dealership, was very impressed. Clean and organized facility, staff was friendly and professional. More

by JIMDWHITTEN Verified Customer Verified Customer

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Excellent staff and service. Very knowledgeable and friendly. Waiting area is clean and meets all expectations. I value having a dealership with a service department that you can rely on friendly. Waiting area is clean and meets all expectations. I value having a dealership with a service department that you can rely on More

by bkeech22 Verified Customer Verified Customer

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Service department was wonderful. Repairs were quoted accurately & completed on time. They even washed it for me when they were done! accurately & completed on time. They even washed it for me when they were done! More

by BRENDA.LONGMAN Verified Customer Verified Customer

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The service was done at the appointed time and quickly. Maple Hill Auto is always great about service! That’s one of the reasons I will continue to purchase cars from them. Maple Hill Auto is always great about service! That’s one of the reasons I will continue to purchase cars from them. More

by LUV2QUILT Verified Customer Verified Customer

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Stopped in for oil change. I was told it would be 1 1/2 hours. I was out in 35 minutes. Service staff is always friendly. hours. I was out in 35 minutes. Service staff is always friendly. More

by MIKEKLINE33 Verified Customer Verified Customer

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Worst business experience of my life! If you're working-class or have a vintage Volvo, read this! I wish I could give negative stars. The key for my vintage Volvo station wagon was misplaced. Th working-class or have a vintage Volvo, read this! I wish I could give negative stars. The key for my vintage Volvo station wagon was misplaced. This car was a birthday present for my daughter who is turning 16 in July. Her dream car is a vintage Volvo wagon, so I bought her one on my limited budget as a truck driver. I tried to have a key made locally (I live in Indiana) but Volvo has 'proprietary rights' for key duplication - so I was forced to tow my car to the dealership just to have another key made. Kalamazoo was the closest Volvo dealership to me. I made an appointment and then rented a Uhaul trailer and towed the wagon to the lot myself. I dropped my car off in good faith that the dealership would provide the service that they promised. While on the lot, my car was vandalized and the battery was stolen. There were panhandlers on the lot when the car was dropped off, hitting me up for cash. No fence,, no security.. Sketch... First red flag. A few days later, when I was in CALIFORNIA on a run,, the service scheduler called and was very rude, told me that my car was "hacked apart" and that they won't service it. She said I needed to pick it up immediately. I said, "slow down here" and asked how much it would be to have the entire thing repaired. She said they refuse to work on "junk" and to come pick it up or it would be towed. Mind you, the car ran great before the key was misplaced. All I needed was a key made! I explained that I'm an over the road truck driver and that I'm gone for three weeks at a time in California and Arizona. I requested that they give me a little extra time to come pick it up. She said I could have some extra time and they would notify me if they were going to have it towed. I called earlier this week and let them know that I was sending up a tow truck to pick it up. Today when my tow truck driver arrived, they told the driver that they had already towed the car to impound. I was never notified! Totally blindsided! The balance for the towing/impound now exceeds the value of the car. I've bled out thousands of dollars just to NOT get my key made! I've spent/lost money on: Original Uhaul/fuel/time towing to Kalamazoo New tow fee for the attempted pickup by the tow company I sent up today Impound/tow fees for Maple Hill's tow company I never imagined that I'd literally have a vehicle vandalized/stolen/disappear simply by trusting a supposedly reputable business to duplicate a key for me. They made it clear that they only want to service elite customers who own newer Volvos. They treated me like a piece of trash. If you own a newer Volvo, I'm sure Maple Hill will be glad to overcharge you for service/parts. If you're working-class or have a vintage Volvo, assume the position. AVOID! More

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I had a good overall experience , Kelsey arranged a loaner. My concerns were noted and addressed . Received vehicle back in timely manner as looked clean loaner. My concerns were noted and addressed . Received vehicle back in timely manner as looked clean More

by WRITE2KH Verified Customer Verified Customer

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The Audi service department is fast friendly and competitively priced. I do not have to worry about any issues whenever I take my car here to be serviced. competitively priced. I do not have to worry about any issues whenever I take my car here to be serviced. More

by Mike92 Verified Customer Verified Customer

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Kalamazoo Audi serviced my car quickly and did a quality job. Their staff was kind and helped me understand all that was being done to my car. job. Their staff was kind and helped me understand all that was being done to my car. More

by nick foust Verified Customer Verified Customer

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They have an excellent services and very affordable! Thank you very much for taking care of my car. I am satisfied with the services and it is worth it! Thank you very much for taking care of my car. I am satisfied with the services and it is worth it! More

by GRACEY35 Verified Customer Verified Customer

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