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Kelsey LeRoy
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Kelsey LeRoy | Page 4
VW/AUDI SERVICE MANAGER
Maple Hill Auto Group
5622 W Main St.
Kalamazoo, MI 49009
230 Reviews
Dealership Experience
4 yrs, 5 mos
Industry Experience
9 yrs, 11 mos
230 Reviews
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230 Reviews of Kelsey LeRoy
Verified Customer
Helpful 
June 03, 2021
Kelsey was amazing! She was very informative about how things were going with the progress of my vehicle. And when things came up that was out of all of our control, her great customer service skills kick things were going with the progress of my vehicle. And when things came up that was out of all of our control, her great customer service skills kicked in and made my over all experience a great one!..Maplehill is very blessed to have her on the team! *i did notice that my headlight beams that was newly replaced before dropping off now states on my dashboard that I need to replace now! More
by TYIONTRU
June 03, 2021
Excellent! I have used this service department for my previous Audi’s and I am very happy with the service and staff. I have never had a bad experience here. previous Audi’s and I am very happy with the service and staff. I have never had a bad experience here. More
by TDAUF72
June 03, 2021
Great fast oil change and wonderful service and desk people. Thanks. Bob Kennedy, white 2015 Subaru Outback “Moby Dick” or Scoobie Doo 2, or “Rattles the Subie.” people. Thanks. Bob Kennedy, white 2015 Subaru Outback “Moby Dick” or Scoobie Doo 2, or “Rattles the Subie.” More
by dudi_kennedy
Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Lena Grubb, Andrea Darnell, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt, Car wash guy. I’ll double tip him next time
June 03, 2021
Excellent service department. Kelsey LeRoy takes care of business professionally. Service was completed in reasonable time. It was nice to provide a loaner etron suv. business professionally. Service was completed in reasonable time. It was nice to provide a loaner etron suv. More
by MAHENBZ
Other Employees Tagged: Jon Gates, Jeff Daniel
June 02, 2021
Customer service is excellent; the team kept us current about how the Starlink up date was progressing since it was taking such a long time. about how the Starlink up date was progressing since it was taking such a long time. More
by JONB4
Other Employees Tagged: Misty Figg, Amie Freeman
May 31, 2021
Unfortunately I can't remember who the female was that helped me with service but she was very friendly and helpful. They did not just go ahead and rotate my tires and explained why. It made a lot of sens helped me with service but she was very friendly and helpful. They did not just go ahead and rotate my tires and explained why. It made a lot of sense and will help make all the tires last longer. I appreciated that! My car was washed and waiting for me at the time promised. Even people on the sales floor are happy to help you when needed. Last summer I unfortunately got hung up on a curved driveway and badly scraped the edges of my rims on both front tires. Kelsey helped me get them fixed through a gentleman that works on rims through you service department. He did an amazing job on a hard project as the rims were custom painted. She saved me from having to look and pay for new rims. I really appreciated that! So far dealing with your service department (several prior experiences), I would have to give you an A+. Since I drive the car, I have filled out the Survey. Sandy B. More
by msbabcock
May 31, 2021
Last visit was for an oil change and tire rotation. The whole thing took less than an hour. Everyone was helpful and pleasant. Iv'e always had the oil changed at Maple Hill. whole thing took less than an hour. Everyone was helpful and pleasant. Iv'e always had the oil changed at Maple Hill. More
by NOMELM
May 26, 2021
Customer service is lacking. They rarely discuss price with me until the job is already done. At times, I don’t feel like the service is worth the price. I also feel like having an appointment is not bene with me until the job is already done. At times, I don’t feel like the service is worth the price. I also feel like having an appointment is not beneficial, as I have waited for over 90 minutes for an oil change in the past. However, I prefer to go here because of their experience with Volkswagen vehicles. More
by flattires
Other Employees Tagged: Hannah Seal
May 25, 2021
I recently purchased a newer used Subaru from Maple hill. I had a good experience working with them and decided to take my vehicle to the dealer for the first time for its first routine oil change. They were I had a good experience working with them and decided to take my vehicle to the dealer for the first time for its first routine oil change. They were ready for me when I got there. Waiting area was great and service was fast and done well. It was a bit more than your corner mechanic charges but I trust their inspection and don't mind paying more for the overall quality service they provide. More
by ZUIDEMA_3
Other Employees Tagged: Misty Figg
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