Ken Benton
Ken Benton at North Penn VW

Ken Benton | Page 13

Service Manager

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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4.9
440 Reviews

Dealership Experience

13 yrs, 5 mos

Industry Experience

13 yrs, 5 mos

4.9

440 Reviews

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440 Reviews of Ken Benton

September 04, 2023

Dealership Rating
Employee Rating

One off the best vw dealership in the United state of America keep doing the wonderful job More

by amar.zellag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Campacci, Jesse McDonough, Amanda Young , Jeff Applegate, John Balassis, Derek Fitchett, Jason Hartman, Ken Piccari, Shawn Shaffer

September 04, 2023

Dealership Rating
Employee Rating

Courteous and kind staff. Knowledgeable and very helpful. Their communication is great with keeping me informed. More

by SWISH7905
Service Price Transparency
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Recommend Dealer
Yes

August 31, 2023

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I have gone there several times and they have always fixed my car professionally and treated me with respect. They are not pushy like other dealerships and return my car in working order.thank you More

by mmaravillas
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

August 30, 2023

Dealership Rating
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Friendly and customer service oriented. I enjoy a free washed car after it’s been serviced, which is a plus. More

by LEWISNKIDS4
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Shaffer, Tim Notarianni best salesman and after sales advice.

August 29, 2023

Dealership Rating
Employee Rating

Receive my car back with more problems after keeping my car for 5 weeks. After paying for breaks I didn’t need because they made a mistake. My clutch on my car went as soon as I left the dealership and whe More

by LESTERCAESAR
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Jesse McDonough

Aug 29, 2023

North Penn VW responded

Mr. Caesar, After your Jetta was completed with the collision repair, it was requested to have our service center complete PA safety and emissions testing, open recall campaign, estimate tires and perform an interior detail. Yes, there was a clerical error on my end which resulting in the brakes being installed on your Jetta after you requested to hold off on replacement. After realizing my error I immediately called you and provided two options: I either have the brakes removed and original brakes be reinstalled at no cost, or we keep the brakes on and you only pay for the parts installed, and our shop covers the installation change. You elected to keep the brakes installed since they barely passed safety inspection at 3/32" remaining. Regarding the clutch assembly, every mechanic or admin in our two stores that would've driven your Jetta are well versed in driving a manual transmission. I personally drove your car from the service center to collision with no issues. You contacted us after picking up your Jetta and said there was an issue with several items. We scheduled an appointment for the next week to review your concerns which you did not come in for but elected to drive the car for another 7,000 miles before returning. I'm sorry that you've experienced an issue with your car but this is not as a result of a workmanship or quality issue provided by North Penn VW. Sincerely, Ken Benton Service Manager

August 23, 2023

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Prompt and always easy to get in touch with! The staff is knowledgeable and friendly! More

by MARGOTRN0
Service Price Transparency
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Recommend Dealer
Yes

August 21, 2023

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Employee Rating

I needed a part and the parts department went out of their way to help. More

by Tony
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Recommend Dealer
Yes

August 18, 2023

Dealership Rating
Employee Rating

The service experience that I am critiquing is based primarily off of the relationship with Ken Benton. Ken has taken the time over the past 14 years to describe, in detail, the various ways that the ma More

by gkschuler
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shuttle service operator

August 15, 2023

Dealership Rating
Employee Rating

9+ years with North Penn VW as a highly satisfied owner of a 2014 Jetta SE More

by BrGh
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Kurz, Erin Trotter

August 14, 2023

Dealership Rating
Employee Rating

Great customer service from the service area and parts area The service department was quick and efficient More

by Cyndi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Campacci, Jesse McDonough, Amanda Young , Jeff Applegate, John Balassis, Derek Fitchett, Jason Hartman, Ken Piccari, Shawn Shaffer

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