Ken Brown
Ken Brown at Family Ford of Enfield

Ken Brown | Page 19

Service Advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
565 Reviews
4.7

565 Reviews

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565 Reviews of Ken Brown

December 08, 2023

Dealership Rating
Employee Rating

I appreciate Enfield Ford was able to fix my work vehicle on short notice. Ken and other staff members were friendly and professional. More

by June.moulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2023

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, June, for choosing Family Ford of Enfield!

December 08, 2023

Dealership Rating
Employee Rating

Struggled to get our free oil change out of two thats offered in the car purchase (they charged us for the first oil change) and then the oil wasn’t even full when we checked the level when we got home. More

by kvschaffer32896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 10, 2023

Family Ford of Enfield responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

November 30, 2023

Dealership Rating
Employee Rating

Family Ford of Enfield dose a great job taking care of my vehicle! The folks there are always friendly and very knowledgeable! Thank you! More

by debcz1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2023

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 30, 2023

Dealership Rating
Employee Rating

Fast, efficient service. It took the exact time they told me it would take. Good experience. More

by Ljjrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2023

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

November 24, 2023

Dealership Rating
Employee Rating

Great service dept always quick to respond to questions and problems. My Ford dealer of choice More

by PATMACARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2023

Family Ford of Enfield responded

Thank you for taking the time to leave us a five-star rating. We will share your comments with our team, and we look forward to working with you again.

November 23, 2023

Dealership Rating
Employee Rating

The gave me a ride home when i didn't have one, very respectful Very thankful for their help More

by Skippydip321
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Nov 24, 2023

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. We appreciate your business and hope to see you again soon!

November 19, 2023

Dealership Rating
Employee Rating

There are a minimum number of cars. Looking to buy new, need to go elsewhere. More

by JENNIFERKORMYLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Agnes Pusztai

Nov 23, 2023

Family Ford of Enfield responded

Hello Jennifer, We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 16, 2023

Dealership Rating
Employee Rating

New camera works great. Done on time as promised! He even inspected the front camera for me while it was there. More

by Mark Bujak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2023

Family Ford of Enfield responded

Thank you, Mark. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 16, 2023

Dealership Rating
Employee Rating

Don't go anywhere else. These gentlemen.and.ladies are the best. Great selection of vehicles at great prices. Honesty is big with me! I never have to worry there. Just for More

by alicebrady60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2023

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, Alice, we look forward to having you as one of our valued customers for many more years to come!

November 01, 2023

Dealership Rating
Employee Rating

Trustworthy, efficient, pleasant and knowledgeable! Staff is very friendly and technicians provide quick and efficient service More

by PEGGY.YUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2023

Family Ford of Enfield responded

Thank you so much for your kind words, Peggy, and for taking the time to leave us this wonderful feedback!

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