Ken Collins

Very pleasant experience with customer service people (o have had 2 so far). Do we keep the same person every visit or take whoever is available? have had 2 so far). Do we keep the same person every visit or take whoever is available? More

by cmichel0441 Verified Customer Verified Customer

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I have a nice experience buying a truck. Jeff Kazee was very helpful and professional and make the process really enjoyable and smooth. The downside part was: When we picked up the tr Jeff Kazee was very helpful and professional and make the process really enjoyable and smooth. The downside part was: When we picked up the truck, we didn't realize until the next day that the dealership had removed the pack of fabric floor mats from the back seat (we know that they were there when we test drive the truck , same truck we bought) and left only the all weather mats in there (which we had paid for). When I noticed, I went to talk to the manager Kyle Walden and have to technically convince him that the mats were there when we test drive the truck, he initially stated that the truck we bought was not coming with fabric mats from the factory, then when I told him we saw the mats on the truck when we drove it he then said that he will have to check the cameras making me feel like I was doing something wrong like I was trying to still something from him. I don’t know exactly what he saw on the tapes because they never show me the footage but he didn’t have another option then write a Due bill and give me the floor mats not before start having a really nasty attitude and make me feel like he was doing me a favor giving me what it was in the truck initially, instead of me receive an apologize and a resolution I start receiving a nasty attitude from who is supposed to be a "Manager” the bigger authority on the dealership at the time. My two recommendations will be if you are interested in buying a vehicle from them is to do a video or take pictures of what’s included with the vehicle and what is inside the vehicle when you test drive it. Second recommendation will be try not to deal with this “Manager” Kyle Walden that doesn’t know how to deal with this type of situations and worst he doesn’t know how to treat a clients with respect. More

by damian.e06 Verified Customer Verified Customer

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Sal was great and dealt with my inexperience in car buying very well. Good experience buying very well. Good experience More

by l geiss Verified Customer Verified Customer

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Great experience and happy with the service. Great customer service even after the purchase to address a few minor things. Would recommended. Great customer service even after the purchase to address a few minor things. Would recommended. More

by dalozano1987 Verified Customer Verified Customer

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Top notch. Above and beyond. Certainly will recommend to others. Very helpful and very knowledgeable Above and beyond. Certainly will recommend to others. Very helpful and very knowledgeable More

by irishneep Verified Customer Verified Customer

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They did a good job helping us get the car we needed. I think the service manager Dee was excellent! I think the service manager Dee was excellent! More

by yrmafranklin Verified Customer Verified Customer

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Love my truck and it is very wonderful, might have issues with only 800 miles but that is an issue with toyota not them. with only 800 miles but that is an issue with toyota not them. More

by cmeyer4478 Verified Customer Verified Customer

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Not good experience. Will never go there again. Not interest to sell maintenance packages and extended warranty packages. Financial manager not interested and they did no Will never go there again. Not interest to sell maintenance packages and extended warranty packages. Financial manager not interested and they did not explain anything to us More

by bhmancar Verified Customer Verified Customer

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Great experience, Fast and easy, was treated with the up most respect. I love my Land Cruiser!! most respect. I love my Land Cruiser!! More

by rhondadevault953 Verified Customer Verified Customer

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The dealership was very helpful and efficient. They were patience with all the questions and changes that I made. They are a great team. They were patience with all the questions and changes that I made. They are a great team. More

by florajbankston Verified Customer Verified Customer

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