Ken Dunaway
Ken Dunaway at Autohaus on Edens

Ken Dunaway | Page 25

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

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4.8
469 Reviews
4.8

469 Reviews

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469 Reviews of Ken Dunaway

March 17, 2021

Dealership Rating
Employee Rating

Great job. Also got to try out the car we wanted to test drive. Xxx xx xx xxx xx xx xx xxx xx xx xx More

by liza3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Lood, Eddie Garcia, Cindi Link, Ryan Mulhern , Kevin Crokin, Prem Parikh, James Riley, Terry Stailey

March 16, 2021

Dealership Rating
Employee Rating

Service was fantastic and I was kept informed every step of the way. The staff at Mercedes Service Department helped me with the tote trouble I had. I was 100% satisfied. More

by KAREN122762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Lood, Cindi Link , Terry Stailey

March 12, 2021

Dealership Rating
Employee Rating

Autohaus on Edens is THE only Mercedes dealership I will take my car to for service. They are the best and provide the most professional and courteous service. More

by DNALE3151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 05, 2021

Dealership Rating
Employee Rating

As always great service from Ken! and the rest of the workers always acknowledge me with a friendly greeting. Loaner cars are always top notch. More

by MOLLYPAULOMCDERMOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

March 04, 2021

Dealership Rating
Employee Rating

I can't say enough about Ken. Friendly, patient, helpful and courteous. He explains problems in a way I can understand, helps me make the right decision. He has earned my trust. More

by LILYCHENG01
Recommend Dealer
Yes

March 01, 2021

Dealership Rating
Employee Rating

Excellent Service, Very Friendly.I dropped my car there, Excellent Service, Very Friendly. I dropped my car there, Got a fast repair with a very nice car wash. everything done perfectly and in a professiona More

by LSP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , Kevin Crokin, Terry Stailey

February 27, 2021

Dealership Rating
Employee Rating

Excellent experience in both sales and service . Will continue to bring my car to this dealership and make future purchases as well . Very accommodating to their customers More

by MJSILVER001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link , Trent Kendrick

February 26, 2021

Dealership Rating
Employee Rating

Great team, starting with my service contact Ken. Cindi took are of the paperwork for the loaner and Eddie filled in when Ken was not available. You should be proud of their commitment to exceptional servi More

by ABEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Cindi Link

February 26, 2021

Dealership Rating
Employee Rating

Great car service! Fast repair work and a great car wash. Waiting area was clean and I could do my work while waiting for my car to be worked on. More

by KAREN122762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Lood, Eddie Garcia, Cindi Link , Prem Parikh, Terry Stailey

February 24, 2021

Dealership Rating
Employee Rating

Unbelievable low quality of parts.How is it possible for Unbelievable low quality of parts. How is it possible for 1 yr old car under 9k miles 100% kept in garage to have very rusty rotors with killer noise More

by TANYA.TOIBA
Recommend Dealer
No

Other Employees Tagged: Eddie Garcia , Prem Parikh

Feb 25, 2021

Autohaus on Edens responded

Hi Tanya, Thank you for taking the time to write your review. We completely understand your frustration regarding the brakes on your vehicle. We noticed that you gave Cindi Link a 3 out of 5 stars, was there any particular reason for this? We appreciate the feedback we always want to make sure that our staff is doing their absolute best to take care of you. We look forward to your response!

Feb 26, 2021

Autohaus on Edens responded

Hi Tanya, There is no push back on our end. We absolutely understand your disappointment with the product. We wanted to see what Cindi did wrong. You did not deal with Cindi yet she received 3 stars. Seeing as how you did not deal with her we wanted to know if you could be so kind to reverse her rating so she is not negatively impacted by the score you gave her. I will speak with service regarding the brake issue to see if there is anything that can be explored further. Thank you for your understanding.

Feb 26, 2021

Autohaus on Edens responded

Hi Tanya, We apologize for the confusion on the review. Sometimes clients deal with more than one advisor from time to time. In regards to the squealing we are looking into anything that can possibly be done. Thank you for removing the review on Cindi, it is much appreciated. We will let you know as soon as we have something on the brake squealing issue. All the best.

Feb 25, 2021

TANYA.TOIBA responded

I didn't work with Cindy this time. I did the review to express my disappointment in quality of this car. Mercedes always was synonymous to quality. I guess these times are gone and people are trained to push back.

Feb 26, 2021

TANYA.TOIBA responded

I gave Cindy review based on my previous experience over a year ago. I am not sure why you giving opportunity to review multiple reps for 1 service call. This is confusing and misleading. By the way, the brakes are still squiling. Best regards,

Feb 26, 2021

TANYA.TOIBA responded

Thank you for the update. Looking forward to resolution. Best regards and have a great weekend!

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