Ken Dunaway | Page 27

Autohaus on Edens provides superb service. My longtime service rep, Ken Dunaway, has provided me the best service I've ever received in my 53 years of owning an automobile. I appreciate everything he does service rep, Ken Dunaway, has provided me the best service I've ever received in my 53 years of owning an automobile. I appreciate everything he does, including giving me accurate information about service needed, making suggestions that are appropriate for the problem I'm experiencing, and during the pandemic, providing me with door-to-door delivery since I cannot cube into public spaces at this time. Thank you very much for the amazing experience I've had with my Mercedes ML350. I look forward to buying a new car in 2022. More

by LoveMyMercedes Verified Customer Verified Customer

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When I arrived at the dealership, Ken was ready with my paperwork. He sent me a text after I left. He called when my car was ready with a complete report on my car’s service. When I returned to pick up my paperwork. He sent me a text after I left. He called when my car was ready with a complete report on my car’s service. When I returned to pick up my car, Ken had my paperwork and car keys ready. He made the process of a service call so easy for me. I appreciate the professional way Ken communicates with me and takes care of my car. More

by BCS60062 Verified Customer Verified Customer

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Outstanding service despite the challenging issue. Ken is terrific. I live 5 minutes from Knauz but drive 1/2 hour to Autohaus due to Ken and his team. terrific. I live 5 minutes from Knauz but drive 1/2 hour to Autohaus due to Ken and his team. More

by Jbwz Verified Customer Verified Customer

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Ken provided exemplary service to me. He is extremely professional and follows up every time. He sets a very high standard for customer service and is very personable as well. professional and follows up every time. He sets a very high standard for customer service and is very personable as well. More

by ROGTSANGLAW Verified Customer Verified Customer

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It was an absolute pleasure to do business with Ken. Professional as well as very personable. Exactly how I imagined a service experience should be. Professional as well as very personable. Exactly how I imagined a service experience should be. More

by Peter Anthony Verified Customer Verified Customer

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Always a great experience at Autohaus on Edens. Service department replaced a piece of blacked out window trim that was discolored. They rejected the 1st part they received from Mercedes as not meeting t department replaced a piece of blacked out window trim that was discolored. They rejected the 1st part they received from Mercedes as not meeting their quality control. More

by Loibs Verified Customer Verified Customer

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Service was good and prompt. Ken Dunaway did an excellent job handling everything. He was friendly, efficient and a pleasure to deal with. Excellent experience. excellent job handling everything. He was friendly, efficient and a pleasure to deal with. Excellent experience. More

by SLMBUTTER Verified Customer Verified Customer

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Service experience was excellent.Communication was Service experience was excellent. Communication was great System documentation emailed to me was impressive. Communication concerning issues with m Service experience was excellent. Communication was great System documentation emailed to me was impressive. Communication concerning issues with my car was in point as well. We will see about the car repairs. More

by TKARABETSOS Verified Customer Verified Customer

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Excelent service and attention. They always exceed my expectations. Everyone is nice and willing to help. I can always get my appointments at very convenience times. expectations. Everyone is nice and willing to help. I can always get my appointments at very convenience times. More

by CInthya Verified Customer Verified Customer

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They always go above and beyond to make the experience efficient and smooth! Somehow I manage to get to work with Ken who is always cheerful, polite and patient! Thanks Ken! efficient and smooth! Somehow I manage to get to work with Ken who is always cheerful, polite and patient! Thanks Ken! More

by JLTENORE Verified Customer Verified Customer

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