Ken Graf | Page 15

Organized My car was ready when promised. He explained what problem might be so I could understand. Was nice to pick up a washed car! Did not like that my seat My car was ready when promised. He explained what problem might be so I could understand. Was nice to pick up a washed car! Did not like that my seat was moved as I had it adjusted just perfect. More

by jesdixie Verified Customer Verified Customer

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Recall visit Always top notch service here! Thanks Ken, Greg and Scott! Also Terri and Sue in the office are huge helps, and can’t forget my guy Craig in sales! Always top notch service here! Thanks Ken, Greg and Scott! Also Terri and Sue in the office are huge helps, and can’t forget my guy Craig in sales! More

by Joe.Fabeck Verified Customer Verified Customer

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A+ Service New Tires Installed Highly recommend IGH Kia Luther from the immediate service on arrival to making sure I was given status on completion of new tires. Did research best Highly recommend IGH Kia Luther from the immediate service on arrival to making sure I was given status on completion of new tires. Did research best tires for my KIA and they special ordered them. Love my tires. Very happy with service reps throughout the service. Thank you. More

by Laker Verified Customer Verified Customer

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Ken is outstanding in communication and efficient. Outstanding attention to detail in asking the right questions about the repair issue and great follow up to let me know when the vehicle was ready for Outstanding attention to detail in asking the right questions about the repair issue and great follow up to let me know when the vehicle was ready for p/u. Ken also quickly provided a loaner for me to keep doing my job! Love the service at Luther Nissan Kia of Inver Grove. More

by michaelfarris Verified Customer Verified Customer

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Favorite Kia dealership Always a great experience here. Friendly staff, caribou coffee, water bottles, free car wash. And I appreciate how they send updates through text mess Always a great experience here. Friendly staff, caribou coffee, water bottles, free car wash. And I appreciate how they send updates through text messages showing the progress of the service. More

by Pfeffmo Verified Customer Verified Customer

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Great experience Took my Murano in for recall appointment. Great service, in and out quickly. Very professional place. I will use the service again in the future. Took my Murano in for recall appointment. Great service, in and out quickly. Very professional place. I will use the service again in the future. More

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Honest & good at what they do. Have been here a few times for service on on older model Nissan, and my coming her has been a pleasant surprise. They have been more than fair and qu Have been here a few times for service on on older model Nissan, and my coming her has been a pleasant surprise. They have been more than fair and quite honest each time, to the point that I have no reason to bring the car elsewhere. Their per-hour charge is the same as another favorite excellent shop, but this shop specializes in Nissan, and has a easier time getting parts and having parts on hand. The service here would seriously cause me to consider buying a Nissan when the time comes (this one isn't mine - I bring it in for its owner). More

by Tikken Verified Customer Verified Customer

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Took awhile Went in for an oil change and air filter replacement. Was told it would be 30-45 mins and ended up waiting 1.5 hours. Went in for an oil change and air filter replacement. Was told it would be 30-45 mins and ended up waiting 1.5 hours. More

by Kelsey Verified Customer Verified Customer

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Experience Brought my car in for recall expected it to take a while for both recall, but it was serviced faster than I thought! They also listed all the stuff my Brought my car in for recall expected it to take a while for both recall, but it was serviced faster than I thought! They also listed all the stuff my car needed so it can be up to date with the Maintenance. Great service! More

by GR33N1225 Verified Customer Verified Customer

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Disappointed. I brought my vehicle to your Nissan dealership to get warranty work done. After leaving my vehicle there over night I was informed that only 1 of my w I brought my vehicle to your Nissan dealership to get warranty work done. After leaving my vehicle there over night I was informed that only 1 of my warranty issues would actually be covered by my warranty, and it was going to cost over $900 to fix the others. I called Tanner Nissan in Brainerd, where I purchased my Rogue from, and they ensured me that these issues are covered by my warranty. After calling your dealership to talk through it, I was again told that they would not be covered and you would not complete the work without payment. I left your dealership out my $100 deductible, upset, and with a long drive ahead of me with a damaged vehicle. I ended up bringing my Rogue ALL the way to Brainerd (4 hours away from home), they completed the work COMPLETELY, 100%, NO QUESTIONS ASKED, covered by my warranty. Not only that, but for my troubles they did not even require for me to pay the $100 deductible again. THAT is the difference in good and bad customer service. Brainerd went above and beyond to FIGHT for my warranty coverage, got me a free rental vehicle for the night, and did not request payment. All that I was told by you was "no." You need to take a lesson out of their book and step up your customer service game. Why was it so easy for them to get these items covered by my warranty, yet impossible for you? What is the point in paying so much for my warranty if you're not even going to help me get things fixed? More

by roxy1234 Verified Customer Verified Customer

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