Ken Moore
Ken Moore at Santa Monica Maserati Alfa Romeo
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Ken Moore | Page 17

Service advisor

Santa Monica Maserati Alfa Romeo

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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4.7
218 Reviews
4.7

218 Reviews

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218 Reviews of Ken Moore

September 09, 2021

Dealership Rating
Employee Rating

I have had my Alfa Romeo Giulia serviced here and the Giulia I leased before that as well. I have always received good service and everything was done right. I will definitely continue to take my car he More

by Impellezzeri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Pedro Leal

Sep 09, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with Giulia and our team. We're glad to hear we delivered such a great experience!

September 06, 2021

Dealership Rating
Employee Rating

I'm very disappointed I was told my break s were fine as soon as I left dealership break are squeeking. Never mentioned oil change Visor clips were never replaced. Cost of gasoline and the lost for only More

by SENTATION
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Sep 21, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 31, 2021

Dealership Rating
Employee Rating

I had a great experience as I always do with Casey as he takes care of everything and make sure I get them out of there in one visit or he’s around with me and tells me what might be to happen this time it More

by MarkTunnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Pedro Leal

Sep 01, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for Casey and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 24, 2021

Dealership Rating
Employee Rating

Ken is amazing! It was really upsetting to have my car keys stolen. I dreaded dealing with the dealership but ken made it a breeze. With a snazzy tie and positive attitude. More

by coxbran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 24, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 24, 2021

Dealership Rating
Employee Rating

I was very happy with the service. KEN was great. Thank you so much Price too high for service My last Masaerati had all service included. It was much better More

by EJACKSON5
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 24, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear the Ken delivered such a great experience! Please don't hesitate to reach out if you have any questions or concerns, we are always happy to help.

August 20, 2021

Dealership Rating
Employee Rating

I have come to this dealer for years now since owning my car. Always friendly and professional and never anything negative to say about them. Thank you More

by logonzales23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Pedro Leal

Aug 23, 2021

Santa Monica Maserati Alfa Romeo responded

It's great to hear that we've been able to help you out over the years. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

August 17, 2021

Dealership Rating
Employee Rating

You are always greeted by friendly and very competent people. They offer you a large selection of beverages and other goodies. The service advisors are knowledgeable and very attentive to your needs. The More

by Scott Cross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: I don’t remember the employees name who worked the driveway, but she was excellent.

Aug 18, 2021

Santa Monica Maserati Alfa Romeo responded

Scott, thank you for choosing Santa Monica Maserati Alfa Romeo FIAT, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

August 17, 2021

Dealership Rating
Employee Rating

Ken Moore is an excellent service advisor! Kept us informed and did a great job. Informed us of what was needed and completed the repairs More

by LISA@LEGALOPTIONGROUP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 17, 2021

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience working with Ken here at Santa Monica Maserati Alfa Romeo FIAT. We appreciate your business and hope to see you again soon!

August 16, 2021

Dealership Rating
Employee Rating

Very good experience! Ken Moore went out of his way to help. Good to know I have a dependable partner in the upkeep of my little Fiat. Thank you!!! More

by NOELOSHEROFF
Recommend Dealer
Yes
Aug 17, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for your review and kind words for Ken! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo FIAT.

August 14, 2021

Dealership Rating
Employee Rating

Good service and excellent repair the loaner from enterprise was ok. I was aware that I had problems with the suspension now the car run perfect More

by NESSMOADEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 16, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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