Ken Moore
Ken Moore at Santa Monica Maserati Alfa Romeo
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Ken Moore | Page 18

Service advisor

Santa Monica Maserati Alfa Romeo

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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4.7
218 Reviews
4.7

218 Reviews

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218 Reviews of Ken Moore

August 14, 2021

Dealership Rating
Employee Rating

The follow up from this dealership is non-existent when you are bringing in your car in for service. It is also impossible to get a hold of anyone in the service department when you are following up with y More

by SSAAYY10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Casey Obrien, Pedro Leal

Aug 28, 2021

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out to you. We'd love to get to the bottom of this and turn things around for you.

August 13, 2021

Dealership Rating
Employee Rating

Great customer service, living up to its great reputation. Ken Moore is very responsive to fiat car issues and is very knowledgeable. Thank you for your care! More

by uziegner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 16, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for Ken in our service department! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance.

August 12, 2021

Dealership Rating
Employee Rating

The service was absolutely incredible and very quick. My car was completely ready the next day! I'm very satisfied with the customer service! Ask for Ken, he is the best! More

by Sarahhyam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 12, 2021

Santa Monica Maserati Alfa Romeo responded

Sarah, Thank you so much for your kind words for Ken, and for taking the time to leave us this wonderful feedback!

August 11, 2021

Dealership Rating
Employee Rating

Always fast and professional. They do the service much better than any dealership i have ever visited during my twenty five word minimum life time. More

by JCTOLAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Pedro Leal

Aug 12, 2021

Santa Monica Maserati Alfa Romeo responded

We appreciate your business and our team looks forward to serving you again soon!

July 31, 2021

Dealership Rating
Employee Rating

Pedro always takes great car of my Fiat 500x! He is courteous, knowledgeable and service is expedient. I even got a rental while the work was being done so I could continue working and being productive More

by JOANNAFIORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Pedro Leal

Aug 01, 2021

Santa Monica Maserati Alfa Romeo responded

Joanna, thank you for sharing your thoughts about your experience with Pedro here at Santa Monica Maserati Alfa Romeo FIAT. We appreciate your business and hope to see you again soon!

July 28, 2021

Dealership Rating
Employee Rating

Ken did his best to fixed my car and I really appreciate that! I had problems with spark plugs and he figured out Took some time but he did it More

by GRACHEFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nick Argos, Casey Obrien

Jul 29, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 16, 2021

Dealership Rating
Employee Rating

Casey is the best and took care of everything. I won’t be taking my Alfa anywhere else in the future but Santa Monica Alfa Maserati. More

by ROSSMAN2099
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Pedro Leal

Jul 18, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Casey to be a positive one at Santa Monica Maserati Alfa Romeo FIAT. Please don't hesitate to reach out if you need anything else.

July 14, 2021

Dealership Rating
Employee Rating

It's small so you always feel like you're getting personal service. But it would be nice if when you brought your car in for servicing that they could courtesy wash the car for you. But everything ha More

by JF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 14, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for your feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

July 11, 2021

Dealership Rating
Employee Rating

I got good service and I appreciate that even though my car was in the shop for two months.when I pointed out that my door handle was missing I got a prompt “We can fix it”. I felt I was being heard. More

by MONALISA.LIND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 12, 2021

Santa Monica Maserati Alfa Romeo responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 09, 2021

Dealership Rating
Employee Rating

Service was convenient, quick and fair priced. They were able to take me in as a walk in, which is great for my schedule. Very appreciated. More

by PIERRE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 09, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you, Pierre, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

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