Kennedy Lidonde | Page 10

Wonderful Sales Experience My experience with Herb Chambers Toyota of Auburn was very positive. I had purchased a used Honda at what I believed to be a reputable dealership in My experience with Herb Chambers Toyota of Auburn was very positive. I had purchased a used Honda at what I believed to be a reputable dealership in Natick. Since I have chemical sensitivities I had researched the car as best I could and when I test drove it all seemed fine. One week later, I had an allergic reaction to the plastics in the interior. The dealership refused to take the car back. I went to Herb Chambers of Auburn in hope of being able to trade the car in for one that would not cause problems for my allergies. Dan Bortolussi took the time to sit down with me and understand what might be a problem for me. He personally inspected cars and ruled them out based on odors such as cigarettes. It is rare that someone really understands what I am sensitive to. I was worried that I might have to get a 10 year old car to make sure I wouldn’t be allergic, but Dan came up with a solution. He and Kennedy Lidonde showed me a beautiful 2012 Buick with all leather interior that was perfect!! And he gave me a very generous deal on my trade in. I found myself in a very difficult situation and Dan and his kind, helpful staff turned my problem into something positive. I love driving my gorgeous new car. Thank you!! More

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Satisfying From the second I walked into the building, service was astounding!! This was my 1st time ever buying from a dealership, and I am extremely happy I ch From the second I walked into the building, service was astounding!! This was my 1st time ever buying from a dealership, and I am extremely happy I choose Herb Chambers Toyota of Auburn. I will never buy another vehicle from anywhere else! More

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Great Experience I had never been to Toyota of Auburn before, but I plan to be a returning customer. I couldn't be happier with my experience from the minute I walked I had never been to Toyota of Auburn before, but I plan to be a returning customer. I couldn't be happier with my experience from the minute I walked in the door until I left with my brand new Toyota RAV 4. I dealt with both Dan Bortolussi and Kennedy Lidonde who made what usually can be a very stressful experience enjoyable. I can't say enough about how helpful and kind both of them were. Kennedy Lidonde called me the night before to set up a time for me to pick up my new SUV and it was ready for me when I arrived. He took the time to show me everything I needed to know about the RAV 4 and did it will a smile on his face the whole time. I would highly recommended this dealership and of course these two gentleman. Thank you. More

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Jeff Yelled, Kennedy Lied for his Presidents Medal, Imad It's over 4 years since I bought my Venza from Herb Chambers. I had almost forgotten about my terrible experience but was reminded yesterday when once It's over 4 years since I bought my Venza from Herb Chambers. I had almost forgotten about my terrible experience but was reminded yesterday when once of their sales reps called me to buy my Venza, and I ended up talking to Stephane. I told Stephane that I will never shop at Herb Chambers because of my previous bad experience with Kennedy, Jeff and Imad, and he promised that he will talk to Dan and that Dan will give me a call Monday. It's Monday 8pm and I have not received any call. I bought two cars from HC prior to buying my Venza. I had good experience with Kennedy on both the occasions but not with Shawn, who was obnoxious to talk to. For my Venza it was again Kennedy, the sales went ok but had some problems which I wanted to address when I got an email from Toyota for review. Kennedy called me and asked me to give all max star rating possible, or not rate at all. I said I did not have a good experience then why should I give all positive rating. He then pleaded saying his president medal was at stake and promised that he will give me a roof rack if I gave positive rating. I gave positive rating. Then called Kennedy for the roof rack. To my surprise he says, it will cost me $650. When I said you told me that you will give me a roof rack if I gave positive rating, to that he said, he never promised me it will be free!!! He probably knew with two new cars I am not coming back to buy a new car any time soon. Timothi Dalton was very nice to deal with though. The Venza I got was brought down from a different dealership and it had around 80 miles on it. It wasn't clean when I received it especially the windshield. I asked Kennedy about it and he said since I was in a hurry they couldn't clean it and I can come back any day. A few days later (less than a month) I see a tiny spot on my windshield, which I try to clean, but come its a tiny chip in the windshield. I go back to HC and talk to Jeff Moron. He has again been very nice to deal with in my previous experiences. This time too he promised he will replace my windscreen as it's less than a month. He then talks to Imad, his boss. Imad says he won't change the windshield. Imad said I was a lier and the chip happened after I bought the car. When I said Jeff told me he promised so, Imad said he still won't and Jeff at that time yelled at me that I saying I am a cheat and that I made him feel bad in front of his boss. Most sales reps were standing around Imad's desk by then. I had promised to myself that would be last car from HC. Then I get a call from Martin for my service. I told him about my experience with Kennedy that he promised me a roof rack and then said it would cost me $650. He felt bad about my experience and said he can give it to me for $300 as much as it cost them. Well it was still not what Kennedy had promised me in order to get 5 star rating. But that was it from my end for HC. Despite buying 2 previous cars from them, and every time gifting all of them with wine bottles, this is what you get from them, they call you a liar, cheat and make fake promises to get 5 stars. I have recommended them in the past but not after this incidence. More

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Wonderful experience Working with Kennedy was by far the best experience I’ve ever had with a salesman. He made me feel important by listening to my wants and needs. He an Working with Kennedy was by far the best experience I’ve ever had with a salesman. He made me feel important by listening to my wants and needs. He answered all of my questions and was nothing but professional. I am so pleased with my new Toyota Highlander. I will never by a car from anyone else! Thanks Kennedy! More

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Great experience I had an awesome experience. Kennedy is the man and dylan and andy in finance were great. Didnt have.to wait long and they treated me great. Dan as al I had an awesome experience. Kennedy is the man and dylan and andy in finance were great. Didnt have.to wait long and they treated me great. Dan as always runs a great dealership More

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Another Happy customer out the door again!! Toyota Of Auburn is a great dealership! They are friendly honest and kind. I brought my 2015 Toyota from Tim Dalton and Kennedy Lidonde. I would recom Toyota Of Auburn is a great dealership! They are friendly honest and kind. I brought my 2015 Toyota from Tim Dalton and Kennedy Lidonde. I would recommend them to anyone looking to purchase a used or new vehicle with Toyota. Tim helped me in my time of need in an upside used vehicle, they were able to get me into a nice 2015 Toyota Rav-4. Can't thank them enough and also Chris Stockert from finance is a honest, sincere person, always listening to the customer's needs when it comes to the cashing out part. That's why I go no where else and this is my 7th vehicle I've purchased through Herb Chambers of Auburn, ma. The service is outstanding as well with the maintenance program they over you. Excellent dependable vehicles, you can count on as well as the staff! Thank you everyone !! More

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Best overall car buying experience I have ever had!! I have bought numerous cars from Herb Chambers Toyota in Auburn and always had a top notch experience. Jeff Moran, the used car salesman, has always I have bought numerous cars from Herb Chambers Toyota in Auburn and always had a top notch experience. Jeff Moran, the used car salesman, has always given me top dollar for my trades and the rest of the staff from sales to service are second to nobody!! I HIGHLY recommend you buy your vehicles from Herb Chambers in Auburn. More

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Excellent I won't buy a car anywhere else! They were very nice and made the process easy and exciting for me! Best experience I have ever had purchasing a vehic I won't buy a car anywhere else! They were very nice and made the process easy and exciting for me! Best experience I have ever had purchasing a vehicle! More

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so far so good ! thank you Kennedy Lidonde We started the purchase process of our new 2017 Toyota Rav4 Hybrid back on 7/17.. so far things are going great .. We will be picking up the car on Mo We started the purchase process of our new 2017 Toyota Rav4 Hybrid back on 7/17.. so far things are going great .. We will be picking up the car on Monday July 24th .. A special thanks to Kennedy Lidonde... the entire staff there has been great to work with ! thanks. George and Pat Quist Westborough.. More

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