Kerry Monica, Jr. | Page 5

great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great More

by WCHWCH Verified Customer Verified Customer

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The appointment ran on time and efficiently The are people are very courteous and knowledgeable people are very courteous and knowledgeable More

by GINKLEIN77 Verified Customer Verified Customer

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My car was hit very badly from behind and the Subaru team put it back together beautifully. put it back together beautifully. More

by kathy_fischer Verified Customer Verified Customer

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Keith from the service department and Dan the mechanic were great. Explained everything to me. They are truly an asset to your team. Thank you Nancy Hestermann were great. Explained everything to me. They are truly an asset to your team. Thank you Nancy Hestermann More

by SUNNAN2011 Verified Customer Verified Customer

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Always the best service. Everything is explained, and done in a timely manner. Answers all concerns. Everything is explained, and done in a timely manner. Answers all concerns. More

by MRYTHMS12854 Verified Customer Verified Customer

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Fast friendly convenient and efficient. Things were completed as planned with no “glitches” or delays! Things were completed as planned with no “glitches” or delays! More

by SGLAW1 Verified Customer Verified Customer

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I always service my Legacy at Lester Glenn. Everyone there is friendly and helpful. As I said before. I live in Howell and Pine Belt is 5 miles away, but I purchased both my Subarus from Lester Everyone there is friendly and helpful. As I said before. I live in Howell and Pine Belt is 5 miles away, but I purchased both my Subarus from Lester Glenn and drive 12 miles to service my Legacy there and I intend on purchasing my next Vehicle there. Keep up the good work!!! More

by Beemer Man Verified Customer Verified Customer

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Cathy the service rep is very good. The service is very good and I like your coffee machine The service is very good and I like your coffee machine More

by JDESTASO120 Verified Customer Verified Customer

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If I could rate this dealership at a Zero or below I would. I first want to say, Ekaterina in Service is the only GOOD part of Lester Glenn Subaru, not sure why she wants to work there! We have spent A would. I first want to say, Ekaterina in Service is the only GOOD part of Lester Glenn Subaru, not sure why she wants to work there! We have spent A LOT OF MONEY and have been VERY PATIENT with the non stop screw ups by your service department.We have a vehicle with 40,000 miles on it. This last visit is just another SCREW UP! We were told the oil pan had to be replaced as there was a leak. When I asked why I never saw a leak in my driveway, I was told it just started. WHAT? Oh, but it is covered under warranty. Nice, this sounds like a way for them to make more money! Going back to the previous visit, we purchased a "tire warranty package" when we bought the car. Lester Glenn could not find this in the system. After so much trouble, the NEW tire that was put on the car was a DIFFERENT tire than we had. That created driving issues and air leakage. WE WERE TOLD THE MECHANIC WAS NEW! HOW ON EARTH DID YOUR SERVICE DEPARTMENT GET TRAINED??? Then, the next visit, we were told we needed 4 NEW tires at an over priced amount of money! We figured, if we do not go to the Dealer, they may not cover any future problems. IMMEDIATELY after picking up the car that took SEVERAL DAYS to service, the tires pressure is LOW AGAIN! We had a 6 hour drive, each way, out of state with a car and tires that we could not trust after spending almost $3,000.00 on service and tires! Turns out, it was due to the valve stem where you put air in. We were told by your Service Department new tires DO NOT COME WITH NEW VALVE STEMS! WHAT? We severely OVER PAID, AGAIN, at Lester Glenn and STILL DO NOT HAVE A CAR WE CAN TRUST! There are numerous other issues, like the 2 windshields and sunroof put in, the NOISE IN THE CAR SINCE THESE WERE INSTALLED IS AWFUL! I am sick to my stomach just reliving this NIGHTMARE. We have spoken with numerous other Toms River residents about your Service Department and there seems to be a TREND! No one we spoke with will ever go back and now you can add us to this list. NEVER AGAIN will we be ripped off, over charged and NOT get straight answers and proper service. I will be reporting Lester Glenn to every State and Government agency as this is a SAFETY CONCERN and A FINANCIAL CONCERN especially for us disabled Veterans and over 60 year old people in this area. I believe we are owed compensation for the over priced, time consuming, low quality and POOR SERVICE. THIS MEANS THE NEW TIRES THAT ARE SUPPOSED TO COME WITH A WARRANTY WE CAN NOT BENEFIT FROM AS WE WILL NEVER RETURN TO LESTER GLENN. It is an UNDERSTATEMENT to say how FURIOUS I am. More

by GANDG923 Verified Customer Verified Customer

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Erick made this visit pleasant. He kept me well informed, and updated me on my car. He was Friendly and did everything that had to be done on my car. Service provided was great and He kept me well informed, and updated me on my car. He was Friendly and did everything that had to be done on my car. Service provided was great and knowledgeable and helpful. More

by LOUISE.BORRELLI Verified Customer Verified Customer

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