Kerry Monica, Jr. | Page 4

Lester Glenn Subaru responded

Hi FIRSTMATEJANE1, Thank you for your wonderful feedback! We're so glad to hear that your experience was smooth and that your advisor was friendly and helpful. We truly appreciate your recommendation and look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey wyckdnana, Thank you for the wonderful review! We’re so glad to hear that Kathy has consistently provided you with professional, knowledgeable, and friendly service. It’s great to know you feel confident in our service department and trust us with your vehicle's maintenance and repairs. We truly appreciate your recommendation and are honored to be your go-to service provider! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey DLOTRUGLIO28, Thanks for sharing your experience! We’re glad to hear that the team quickly addressed the mix-up and went above and beyond to ensure you were taken care of. We strive to make every experience seamless, and we appreciate your understanding. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey there, Thanks for sharing your experience! We're so happy to hear that Keith has been taking great care of you and making your visits as efficient as possible. It's fantastic that the entire team, from purchase to service, has left such a positive impression. We truly appreciate your kind words! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey LLKACCTS, Thank you for sharing your feedback. Our Service Director Kerry has reviewed your concerns and we sincerely apologize for the inconvenience caused by the seat cover installation and the overall experience. We understand that your expectations were not met, and we truly regret any frustration this has caused. Our managment team has offered both a service credit and a free oil change coupon as a way to address the situation, and we also extended an invitation to bring the vehicle back for re-installation of the covers. We understand this didn’t fully resolve your concerns, and we’re open to further suggestions on how we can improve. We truly want to make things right and ensure you feel valued as a customer. If you’re open to it, we’d be happy to assist you further and try to resolve the issue to your satisfaction. The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Fourtodds, Thanks for sharing your kind words! We’re thrilled to hear that you had a great experience with us and that our team went above and beyond for you. We truly appreciate your recommendation and look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Frank, Thanks for sharing your fantastic feedback with us! We're so happy to hear that both our sales and service teams exceeded your expectations! Offering competitive pricing, along with friendly and affordable service, is always our goal, and it’s great to know we hit the mark. We truly appreciate your recommendation! We look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey MDE0314, Thanks for sharing your experience! We're glad to hear that Mark and Nicole provided great service and made your visit a positive one. We appreciate your support and look forward to helping you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Thank you for your kind review, Viviangallino! We're so happy to hear that you had a wonderful experience with us. It's always our goal to provide a friendly and pleasant environment for our customers, and we’re glad that reflected in your visit. We truly appreciate your feedback and look forward to seeing you again soon!