Keven Umana
Keven Umana at Colonial Volkswagen of Medford

Keven Umana | Page 7

Certified Product Specialist

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.9
89 Reviews
4.9

89 Reviews

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89 Reviews of Keven Umana

April 30, 2023

Dealership Rating
Employee Rating

The whole process took a few hours. I was able to take the car home that day More

by djones358
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Mancini

Apr 30, 2023

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 07, 2023

Dealership Rating
Employee Rating

Keven Umana is exceptionally Customer focused and ensures all details are addressed and the deal experience is very pleasant More

by Raj G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 08, 2023

Colonial Volkswagen of Medford responded

Congratulations on your new vehicle! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Keven met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come!

March 13, 2023

Dealership Rating
Employee Rating

I recently purchased a Tiguan from Colonial Volkswagen. The sales rep,Keven Umana, made it an excellent experience. I couldn’t be happier with the entire experience. More

by Coppinger61mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2023

Colonial Volkswagen of Medford responded

Thanks for your feedback on your recent visit to Colonial Volkswagen of Medford. I'm glad to hear that Keven was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

February 19, 2023

Dealership Rating
Employee Rating

Very nice dealership with great friendly staff. Was a smooth one day process to buy a new vehicle. More

by rlombardini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Pound, John Mancini

Feb 19, 2023

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford.

February 19, 2023

Dealership Rating
Employee Rating

Everyone I encountered, from my initial contact with Gavin, all of the names listed above, and Eric in the parts department, has been amazing. For the first time ever I can honestly say that I did not More

by First Time VW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo, John Mancini , Eric Andrews, Gavin Luckens

Feb 19, 2023

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with Eric, Gavin, and our team. We're glad to hear we delivered such a great experience!

January 28, 2023

Dealership Rating
Employee Rating

My experience at Colonial VW of Medford was extremely positive. Keven Umana was incredibly helpful in the car shopping and buying process. Would highly recommend to anyone looking at VW More

by nc285
Service Price Transparency
Recommend Dealer
Yes
Jan 29, 2023

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Keven and our team and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 06, 2023

Dealership Rating
Employee Rating

First time buying a VW (ID. 4) and Colonial Medford was really great to work with! More

by petebastien
Recommend Dealer
Yes
Jan 08, 2023

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Pete, and we look forward to working with you again.

December 22, 2022

Dealership Rating
Employee Rating

The service provided by the sale people are very good. I love how they took care of me! More

by jrojean22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mancini, Frank DiCostanzo , George Makrigiannis

Dec 22, 2022

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 13, 2022

Dealership Rating
Employee Rating

The people in customer service and in the parts area were very attentive, however my vehicle was in need of other services which would be easily detected in a brief inspection or with a simple diagnosis but More

by VIERGUTZMISAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2022

Colonial Volkswagen of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 23, 2022

Dealership Rating
Employee Rating

In the ten years I have been a customer at Colonial VW I have experienced nothing less than superior service. I find the staff honest, fair to work with, and an atypical experience than what the stereotypes More

by Juno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 25, 2022

Colonial Volkswagen of Medford responded

Juno, Thank you so much for choosing Colonial Volkswagen of Medford, again! Congrats on your new purchase, and let Jason or Daniel know if we can be of any more assistance!

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