Kevin Castillo

Everything was such a easy transition with this dealership.. they made everything nice and comfortable dealership.. they made everything nice and comfortable More

Helpful 1

Report | Print

My husband and I were working with Platinum to purchase a Jeep Wrangler. We had talked to them over the phone for several days and finally had a great deal made. We do not live in Terrell, so I wanted to mak Jeep Wrangler. We had talked to them over the phone for several days and finally had a great deal made. We do not live in Terrell, so I wanted to make sure that the deal was done before we drove to the dealership. We supplied pictures and a vin number of our trade and they gave us a fair value for it. After agreeing and submitting the credit application we drove to the dealership to pick it up. They did not have the paperwork complete when we showed up and had us test drive the vehicle. Once the test drive was over, I signed the deal with the finalized numbers that we had agreed on and they were going to work to get our interest rate. It took 30 minutes for them to come back and told us that they could not honor the numbers they had given me. We wasted a day working the deal, driving there and then waiting for them to tell us they couldn’t honor the deal that they had me sign. Very disappointed in this dealership and would not recommend using them. Do not offer someone a deal after inspecting their car, running their credit, having them sign paper work, and then back out. Shady business. More

Helpful 0

Report | Print

Awesome place! Went in yesterday just looking around and I ended up leaving with a new car! Thank you Kevin and Wes for helping me out all day! Went in yesterday just looking around and I ended up leaving with a new car! Thank you Kevin and Wes for helping me out all day! More

Helpful 1

Report | Print

Easy to work with friendly and helpful during the buying process and after Thanks again process and after Thanks again More

Helpful 0

Report | Print

Kevin is a great sales man made the sale easy and enjoyable you need more like him. enjoyable you need more like him. More

Helpful 0

Report | Print

Bait & Switch. Was promised a 2.25% interest rate, then switched to 2.79% to make more money from their vendor and refused to change the rate! They don't return phone calls, have called corporate and even switched to 2.79% to make more money from their vendor and refused to change the rate! They don't return phone calls, have called corporate and even Jeep corporate can't get return phone calls. Their service department expressed fear of working on the new jeep hybrid electric...I will NEVER purchase another vehicle from this dealership again. More

Helpful 0

Report | Print

The service at Platinum Chrysler Dodge Ram Jeep was excellent. Kevin was informative and personable, and he made the entire buying process quick and easy. Would highly recommend this dealership. excellent. Kevin was informative and personable, and he made the entire buying process quick and easy. Would highly recommend this dealership. More

Helpful 0

Report | Print

Easy transaction, good price, curtious staffEasy Easy transaction, good price, curtious staff Easy transaction, good price, curtious staff Easy transaction, good price, curtious staff Easy transac Easy transaction, good price, curtious staff Easy transaction, good price, curtious staff Easy transaction, good price, curtious staff Easy transaction, good price, curtious staff Easy transaction, good price, curtious staff Easy transaction, good price, curtious staff More

Helpful 2

Report | Print

Salesman ignore calls and text while you waiting to see if the deal could get done. Sales manager did the same thing. Unprofessional just communicate if the deal could get done. Sales manager did the same thing. Unprofessional just communicate More

Helpful 0

Report | Print

I got my car not too long ago and all I can remember is how easy and fast it was to drive out with my new car. They had a great selection and they were very helpful. I took it to get an oil change and it w how easy and fast it was to drive out with my new car. They had a great selection and they were very helpful. I took it to get an oil change and it was fast and hassle free. They get their job done More

Helpful 0

Report | Print