Kevin Harris | Page 14

They lied about my lease Tom Mac said he would take care of my lease. And he did not. He lied. He stole my money. Please be careful making a purchase here. Tom Mac said he would take care of my lease. And he did not. He lied. He stole my money. Please be careful making a purchase here. More

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Dishonest finance rep, apathetic management My wife and I purchased a car from Norm Reeves Honda a little over six months ago, and that will be our last car purchase from this dealership. We bro My wife and I purchased a car from Norm Reeves Honda a little over six months ago, and that will be our last car purchase from this dealership. We brought the car in for its first oil change several weeks ago and discovered that the finance rep we dealt with had misrepresented two important elements of the service contract that he sold us. He claimed that this vehicle would need oil changes at least every six months regardless of mileage and that the contract would fully cover the cost of oil changes, neither of which is actually true (the service department said we probably would only need oil changes once a year at the rate we’re driving it, and the contract covers a maximum of $30 per oil change). In other words, the contract would cover far fewer oil changes than we were told it would, and those oil changes would only be partially covered despite having been represented as fully covered, so the benefits are far lower than the finance rep stated they were. We contacted the customer relations manager, and while we appreciated that he responded promptly, he just told us to cancel the contract if we weren’t happy with it – no apology or indication of concern that the finance rep lied to us, and he focused on trying to convince us that the service contract was still a good deal. We then reached out to first the finance manager and then the general manager to make them aware of the problem and ask that the contract cancellation fees be waived (since we had been lied to by their employee, and not just changed our mind), but neither of them ever responded to us. When we then went in and cancelled the contract, the receptionist in the finance department left a voice mail for the general manager on our behalf, and he never responded to that, either. Now we’re out the cancellation fee for the service contract, but at least we now know to avoid buying from Norm Reeves Honda in the future, as the finance reps can’t be trusted and the management doesn’t care! More

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Kan You was awesome and got me exactly what I wanted Kan You was friendly, professional, and made the whole process of buying a new civic easy and quick. He even gave me a ride to the bank and, after the Kan You was friendly, professional, and made the whole process of buying a new civic easy and quick. He even gave me a ride to the bank and, after the sale, helped me by driving my car home to Irvine, following me in my new car. Talk about going the extra mile! I would recommend Kan to anyone looking for a new Honda. No one could provide me this level of service in Irvine and it was totally worth driving the 22 miles to Cerritos to get this kind of service. I will be back! Thank you Kan! More

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Excellent car buying experience! I had a great car buying experience at Norm Reeves Honda, Cerritos with Kevin Harris, Internet Sales Manager. I shopped around online for the best pri I had a great car buying experience at Norm Reeves Honda, Cerritos with Kevin Harris, Internet Sales Manager. I shopped around online for the best price on a 2017 Accord Touring. Kevin gave me the best price and did not pressure me. I would recommend him to friends interested in buying or leasing a new Honda. More

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Hassle Free Car Buying! I bought my new Honda Pilot from Norm Reeves Honda in Credit. Kevin Harris from internet departments helped me. He gave me excellent customer service. I bought my new Honda Pilot from Norm Reeves Honda in Credit. Kevin Harris from internet departments helped me. He gave me excellent customer service. He is very knowledgeable and helpful. Thank you Kevin! More

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Thank you so much Kevin Harris Kevin, you made this the best new car buying experience I've ever had! Love my new Aegean Blue Honda Civic LX-P Coupe! What a ride! My friends and Kevin, you made this the best new car buying experience I've ever had! Love my new Aegean Blue Honda Civic LX-P Coupe! What a ride! My friends and family love it too! I will highly recommend you to anyone who is looking for a new car! Thanks again for all your help!!!! KCB More

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Kevin Harris is the best salesperson! Kevin Harris did a great job getting my mother into a new Honda Civic! he made it easy and quick to get the right car! Kevin Harris did a great job getting my mother into a new Honda Civic! he made it easy and quick to get the right car! More

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Thank you Kevin Harris! From begging to end, Kevin Harris provided the kind of service everyone should expect to receive when car shopping. Friendly, patient, knowledgeable a From begging to end, Kevin Harris provided the kind of service everyone should expect to receive when car shopping. Friendly, patient, knowledgeable and attentive - Kevin exceeded my expectations. I went in clueless and left with the perfect Honda Civic!!! Thank you Kevin!!!! More

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Happy Honda lady I recently bought my Honda CR-V at Norm Reeves Honda Superstore Cerritos, and it was a pleasure to meet Kevin Harris he was pollite and professional I recently bought my Honda CR-V at Norm Reeves Honda Superstore Cerritos, and it was a pleasure to meet Kevin Harris he was pollite and professional and I would definitely recommend him and this dealership. A great experience!! More

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Excellent service My experience with Honda was excellent! I requested for information online and in minutes, I received an email from Kevin Harris. He was very helpful My experience with Honda was excellent! I requested for information online and in minutes, I received an email from Kevin Harris. He was very helpful and knowledgeable. He took the time to show me some vehicles that were within my budget and we were able to find the vehicle I was looking for. He is very professional and I would recommended everyone to go down and see Kevin! Thanks again and God Bless! More

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