Jim Mckenna

Chapman Nissan responded

Thank you for your wonderful review! We’re delighted that Jim, Anthony, and Trey made your experience so enjoyable. We especially appreciate your recognition of Trey’s patience, professionalism, and expertise in explaining all the electronic features. Enjoy your new 2026 Nissan Rogue Dark Armor, and welcome to the Chapman Nissan family!

Chapman Nissan responded

Thank you for your continued loyalty and for choosing Chapman Nissan for your fifth Nissan! We truly appreciate your business and are delighted that Tawny Gates and Daniel Ricciardi provided you with great customer service. We look forward to serving you for many years to come!

Chapman Nissan responded

Thank you for your wonderful 5-star review! We're so glad to hear you had a great experience with our team. Anthony Mazzotta and Jim McKenna will be delighted to know their helpfulness made a positive impression and that they were able to work with you to find the perfect deal. We truly appreciate your business and look forward to welcoming you back to Chapman Nissan in the future!

Chapman Nissan responded

hank you for your fantastic 5-star review! We're thrilled to hear that Marc Bear, Daniel Ricciardi, and our service team were able to quickly diagnose and resolve your vehicle's issue while getting you back on the road in no time. Providing timely, accommodating, and efficient service is what we strive for every day. We truly appreciate your kind words and look forward to serving you again at Chapman Nissan. Thank you for your trust and support!

Chapman Nissan responded

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating and disappointing this situation has been. We strive to provide accurate diagnoses and transparent communication, and it's clear we did not meet your expectations. We would appreciate the opportunity to review your concerns in greater detail and better understand what occurred. Please contact our Service Manager at your earliest convenience so we can discuss your experience, review the repairs that were recommended, and see if there is anything we can do to help. Your feedback is important to us, and we value the opportunity to work toward a resolution.

Chapman Nissan responded

Thank you so much for your amazing 5-star review! Your kind words truly mean the world to us. We're honored that you trust us with your vehicle and that you feel like part of the Chapman Nissan family. Providing professional service while treating every customer with care and respect is exactly what we strive for. Thank you for recognizing Keane, Kevin, and the entire team. And on a personal note, thank you for your incredibly kind compliment—it is truly appreciated! Customers like you make what we do so rewarding. We sincerely appreciate your loyalty and look forward to serving you for many years to come! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for your fantastic 5-star review! We are honored by your kind words and grateful for your recognition of our team's honesty, professionalism, and customer care. It's wonderful to hear that you enjoyed our vehicle selection and found our sales staff friendly, knowledgeable, and easy to work with. We're also glad you appreciated the customer lunch and the welcoming atmosphere we strive to create for every guest. Thank you for choosing Chapman Nissan and for taking the time to share your experience. We truly appreciate your business and look forward to assisting you again in the future! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

hank you for the wonderful review and for recognizing Dwayne Thompson! We’re thrilled to hear that his positive energy, professionalism, and willingness to answer your questions made such a great impression during your visit to Chapman Nissan. Dwayne truly cares about providing an outstanding customer experience, and we agree he is a tremendous asset to our team. We appreciate your support and look forward to serving you again in the future!

Chapman Nissan responded

Thank you for your wonderful review! We’re so glad to hear that your car shopping experience was a positive one and that our team worked diligently to meet all your wants. We truly appreciate you recognizing Tony Woods, Jim McKenna, and Anthony Mazzotta for their efforts—your feedback means a lot to them and to our entire team. Enjoy your new vehicle, and we look forward to assisting you again in the future!