Kevin Massey
Kevin Massey at Lokey Nissan

Kevin Massey | Page 20

Service Advisor

Lokey Nissan

27758 US Hwy 19 N
Clearwater, FL 33761

Contact Me
4.6
1,320 Reviews

Active is Golden Retriever Rescue of Mid-Florida, and Beautys Haven Equine Farm and Rescue

Dealership Experience

24 yrs, 10 mos

Industry Experience

33 yrs, 10 mos

Specialties & Trainings

Nissan Award of Excellence Platinum Award winner

Only ASE certified Service Advisor at Lokey Nissan, Only Nissan Gold certified service advisor at Lokey Nissan

4.6

1,320 Reviews

Write a Review

1320 Reviews of Kevin Massey

August 24, 2023

Dealership Rating
Employee Rating

All employee in service department are very attentive to the customers and the place is beautiful and love the drinks and snacks while waiting. Thank you all More

by Rukoe12.
Service Price Transparency
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Recommend Dealer
Yes
Aug 29, 2023

Lokey Nissan responded

We are glad we could help! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

August 24, 2023

Dealership Rating
Employee Rating

Siempre he llevado mi camioneta hacer servicio y desde el primer servicio la camioneta tenía un ruido y nunca me prestaron la atención con este problema eso me da a pensar que nunca revisan cómo deberían hac More

by SLENABRICENO
Service Price Transparency
Workmanship
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Recommend Dealer
No
Aug 29, 2023

Lokey Nissan responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please feel free to email me at dfitzwater@lokey.com or call me directly on my cell at 727.325.0332. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

August 24, 2023

Dealership Rating
Employee Rating

This is the number 1 dealership in the world. The customer service is world class. It is always a pleasure to bring the car in because I know I will get good and honest service. More

by jweiss12361
Service Price Transparency
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Recommend Dealer
Yes
Aug 29, 2023

Lokey Nissan responded

Reviews like this give us motivation and help us ensure we provide high-quality care. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

August 19, 2023

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Employee Rating

Love coming here for my oil change. They have plenty of chairs, clean bathrooms and plenty of snacks while you wait. More

by Javierarufe2
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Recommend Dealer
Yes
Aug 22, 2023

Lokey Nissan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Lokey Nissan. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

August 19, 2023

Dealership Rating
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The customer service is great! ! There is never a long wait and the representatives are always kind. More

by Tonya
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Recommend Dealer
Yes
Aug 22, 2023

Lokey Nissan responded

Hi Tonya! We're so happy we were able to help you out! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

August 18, 2023

Dealership Rating
Employee Rating

Everyone is excellent attitude professional and understandable and helpful with all services I’ve used with Lokey Nissan. More

by Juan.Lee
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Recommend Dealer
Yes
Aug 22, 2023

Lokey Nissan responded

Juan, we really appreciate your positive review! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

August 15, 2023

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Outstanding customer service! They treat every customer individually, with patience and respect. I would not take my nissan anywhere else for service More

by susansullivan511
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Recommend Dealer
Yes

Other Employees Tagged: Chuck Schnitker , Lee

Aug 18, 2023

Lokey Nissan responded

We really appreciate your positive review! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

August 14, 2023

Dealership Rating
Employee Rating

Good service and staff keeps you informed and they take care of everything for you More

by mmontero0
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Recommend Dealer
Yes

Other Employees Tagged: Tim McCoy

Aug 17, 2023

Lokey Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

August 13, 2023

Dealership Rating
Employee Rating

Service area is so easy to pull into, then the adjoining customer service counter is super long and there is always at least four people to help, I have never seen a line that you have to wait in, and the l More

by Margaret.PH
Service Price Transparency
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Recommend Dealer
Yes
Aug 15, 2023

Lokey Nissan responded

Hi Margaret, we are very happy to have provided you with such a positive experience! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

August 11, 2023

Dealership Rating
Employee Rating

Your mechanic lied to me about what was going on with my car , I got a second opinion from another dealership and they resolved the problem . Was very hurt and disappointed with the service More

by ALICE_LUMPKIN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Tim McCoy, Chuck Schnitker

Aug 15, 2023

Lokey Nissan responded

We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please feel free to email me at dfitzwater@lokey.com or call me directly on my cell at 727.325.0332. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

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