Kevin McDougall | Page 59

Excellent staff changed me from sight-seer into a customer I had several cars in mind when I began my two-month long search for a new car. In that time I encountered sales people who exaggerated details and c I had several cars in mind when I began my two-month long search for a new car. In that time I encountered sales people who exaggerated details and changed their minds when I pointed out published reviews disagreed, sales people who bad-mouthed competitors or tried to up-sell me before showing me what I asked for, a sales person who couldn't find the car that supposedly was on his lot, and one who apparently was too busy to show me anything. Kevin McDougall at Tucson Subaru was different. He show me used small SUVs, which I originally wanted, that came close to meeting my needs, but also led me to two new cars that perfectly matched what I wanted. We talked briefly about other cars and differences in prices but his knowledge and ability to match my needs to his inventory is what led me to buy a 2016 Subaru, a car I hadn't even imagined owning when I began my search. He also had confidence in the Subaru and let the Forrester sell itself, turning me from a curiosity seeker into a customer. Trade-in of my 13-year-old car was fair and what I expected. After several visits, I drove out with my new Forrester 5i Premium, happy with the car, the dealership, the staff, and the service department. And now we're going to a dealership-hosted seminar so my wife can learn about all the gadgets. More

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Truck purchase for my son Great experience and great staff. Would definitely purchase from again. I've bought alot of cars from alot of dealerships in Tucson and Louie and Kevi Great experience and great staff. Would definitely purchase from again. I've bought alot of cars from alot of dealerships in Tucson and Louie and Kevin made this purchase the most pleasant and easy More

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UA grad 2015 Kevin McDougal, Joe micoletti and Loren Henry made me feel right at ease during the purchase of my new and very AMAZING Subaru Impress ! I will recomm Kevin McDougal, Joe micoletti and Loren Henry made me feel right at ease during the purchase of my new and very AMAZING Subaru Impress ! I will recommend them and Tucson Subaru to all of my friends and family ! Thanks to all of the accommodating staff ! More

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Very Pleasant He was very polite, informative, and patient. answered questions we didn't think to ask.I Simply adore him, the roses were beautiful.Thank you. He was very polite, informative, and patient. answered questions we didn't think to ask.I Simply adore him, the roses were beautiful.Thank you. More

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I did not think a subaru was in reach ! Ok we looked at a new Chevrolet then a ford. Trying to make a choice my wife thought we should look at a Subaru but I told her we could not afford it. Ok we looked at a new Chevrolet then a ford. Trying to make a choice my wife thought we should look at a Subaru but I told her we could not afford it. The next day my wife and mother in-law went to Tucson Subaru dealership and met Kevin McDougall. After finding our needs (for the same Chevrolet/ford) he suggested the Forester would meet our requirements and much more. Well after they test drove and found out the deal we could get - well my wife proved me wrong and now my mother in-law is the one you see driving a new Subaru with a big smile. Thank you Kevin McDougall you made this the easiest and best way to buy - we well see you again soon. thank you O and thank you for the roses - she loves roses More

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Wonderful Customer Service!! Very pet friendly! We walked in with our 9 months old puppy and were very pleased to see how the dealership was so pet friendly! Kevin assisted us with test drives inclu We walked in with our 9 months old puppy and were very pleased to see how the dealership was so pet friendly! Kevin assisted us with test drives including making sure our boy was buckled in safely and providing him with water and lots of treats! Louie very quickly assisted with our paperwork and found us a better deal that we expected all while patting and loving on our pup. We were so pleased with the dealership and the whole staff. We will definitely tell our friends and family and return when we need to buy another vehicle. More

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Great experience, service, Had a great experience at this location, friendly and respectful . I would recommend this dealership to everyone. Kevin McDougall made our visit seam Had a great experience at this location, friendly and respectful . I would recommend this dealership to everyone. Kevin McDougall made our visit seamless and memorable Thank you so much Michael Bauer More

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Kebin was very knowledgable and helpfull and worked hard to Kevin was very knowledgeable and helpful and worked hard to get us our best deal. I didn't feel a hard sell from him, it was a very relaxed atmospher Kevin was very knowledgeable and helpful and worked hard to get us our best deal. I didn't feel a hard sell from him, it was a very relaxed atmosphere. My family has always had a great experience buying Subarus. My father always said that other dealers made him have a sales associate ride in the front seat with him during a test drive or even check his credit first. When he bought the 1998 Outback (a car I still have to this day and I will give to my kids), the salesman asked him how he could buy a car without his wife and actually threw the keys at him and told him to take his wife out to lunch! He always laughed at that. Naturally, he bought. For my money, it's a Subaru. I am so glad you continue that tradition to this day! More

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Overall good experience . The Salesperson (Kevin) was great; low-key; knowledgeable; friendly & helpful. However, a longer than usual Finance Office experience at the end of . The Salesperson (Kevin) was great; low-key; knowledgeable; friendly & helpful. However, a longer than usual Finance Office experience at the end of it all, which was the only negative. The Finance Office representative (Louie) spent an inordinate amount of time (almost an hour after the already lengthy test-drive, trade-in and sales experience with the salesperson) trying to convince us to add on several insurance, maintenance, service and paint-sealer "deals and packages" offered by Subaru. We made it clear that we were not interested, but he kept going into more and more detailed explanations of all the vehicle parts that were going to break down and how we needed one of these packages. I finally told him that from the way he was telling it, we had just bought a pretty lousy car that was going to self-destruct withing a few years! Ultimately, it felt like we were being held captive against our will at the end of what had been, up to that point, a pleasant experience. We were hungry and tired. Subaru needs to refine this part of the sales experience. More

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Excellent service Everyone I encountered was helpful, friendly and knowledgeable. Kevin was very thorough in explaining options I was unfamiliar with, including most o Everyone I encountered was helpful, friendly and knowledgeable. Kevin was very thorough in explaining options I was unfamiliar with, including most of the cabin since my trade-in was fifteen years old. More

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