Kevin Olive

Thank you guys for your help. I am so Happy with my purchase. You guys were so helpful thanks again I am so Happy with my purchase. You guys were so helpful thanks again More

by lapikirita Verified Customer Verified Customer

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Ziggy Estrada and Mike Tran are the best of the best . Buying my vehicle was effortless. Buying my vehicle was effortless. More

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I first came to this dealership with a Honda civic that someone hit-and-run from the back completely smashing the glass rendering the car totaled. A sleezy pushy salesman named Ted Cruchley told me that I someone hit-and-run from the back completely smashing the glass rendering the car totaled. A sleezy pushy salesman named Ted Cruchley told me that I have only two options: purchase an accord or have no car at all. Since I had PTSD from the accident on top of being traumatized from my abusive marriage and divorce where I ended up homeless because I had no lawyer, I had no choice but to agree to the terms since my second job is as a delivery driver and I need a vehicle in order to earn income. As soon as Ted checked my license for the test drive he saw that I used to live in Newport Beach and he goes, “Ohhh Newport Beach!”, implying that I must have money because I used to live there. I was trying to explain to him that after I was living in a car during my divorce, then my mom’s couch, I worked 12 hour days for months to be able to afford the cheapest studio not just in Newport, but in all of Orange County the property was called Eight 80 and you can look it up yourself it has all 1 star reviews and it’s nickname is “The Ghetto of Newport Beach” because it’s so cheap there are a lot of shady people that love there and I never felt safe so thankfully moved into a dorm on my college campus now. Ted refused to listen he kept talking over me and discussing HIS family, his daughter, wife etc he didn’t want to hear my story at all. I told Ted that I would be only eating potatos from since that would be all I could afford and he laughed and told me “enjoy your potatos”. He did not even ask when I was okay when he saw my old Honda Civic with all the glass smashed, instead asking to keep a sticker I had in the trunk so he could put it on his water bottle. I wanted to give an update that ever since I was oversold this expensive monstrosity my life has been LITERAL xxxx I have to work 40+ hours a week on top of being a full time student. My parents are both severe alcoholics so they don’t help me at all it’s the opposite I have been taking care of them my entire life. I am not going to repeat the word my father used to describe what this dealership did to me but I will share it begins with an “F” so you can go ahead and use your imagination on that one. I’m not sure how people at this dealership are able to sleep at night on top of that I was constantly harassed by someone named Kevin Olive who was incredibly rude and kept asking me to not complain so he didn’t get in trouble. Every time I sit in that overpriced Honda Accord I cry from emotional pain and stress. More

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Great service and support thx again Clayton. I’ll be there soon for my next service soon I’ll be there soon for my next service soon More

by THEBOMBGEORGE Verified Customer Verified Customer

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Just a little background, we're looking for a used car with fairly low mileage. I knew exactly which car to look at before going to the dealership. When we got to Norm Reeves Honda I was greeted by one of with fairly low mileage. I knew exactly which car to look at before going to the dealership. When we got to Norm Reeves Honda I was greeted by one of their employees. After a brief exchange of words. He said that we can't buy a car in the dealership with a budget of 25k. He also mentioned that they didn't have the cars we're looking for, which wasn't true. He pointed us to the used car section and seemed to have lost interest. We thanked him for his time and proceeded to look at the 2 cars we came for. We honestly didn't want to go inside and ask another employee for help after our first encounter. We were ready to walk out since there were other options nearby. Luckily Samuel Martinez came out to make sure if everything was ok. He's professional, courteous, and respectful. The used car came with a broken sun roof. Samuel made arrangements to get it fixed for us. He also worked with us with the pricing and gave us a substantial discount. We also showed up there 30m before they closed. The whole branch stayed with us till we finished the transaction. It was 9:30pm by the time we finished the transaction (they closed at 8:00pm that day). The service team detailed the car we purchased. I was impressed by their commitment to make sure that we were happy with our purchase. Not all of their employees provide the same level of service. Especially if you're out there looking for used cars. If you ever come across Samuel Martinez make sure to speak to him and give him a chance, you won't regret it. Thanks for being the best Samuel. More

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I’ve used this dealership since 2007 and have always been satisfied with everything done to the various Honda’s I have had. Thank you satisfied with everything done to the various Honda’s I have had. Thank you More

by Ahjensen42 Verified Customer Verified Customer

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very knowledgeable staff, professional dealing, friendly and courteous service, cooperative and accommodative, helpful to customer and his needs. Salesman Samuel was super and sales manager Kevin Olive wa and courteous service, cooperative and accommodative, helpful to customer and his needs. Salesman Samuel was super and sales manager Kevin Olive was great. More

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