Kevin Wagner | Page 4

Kevin in service is very competent and assured us our vehicle would be restored to new condition. Our mechanical problem was resolved satisfactorily. I plan to return for scheduled maintenance. vehicle would be restored to new condition. Our mechanical problem was resolved satisfactorily. I plan to return for scheduled maintenance. More

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I am pleased with the service at this location. From the management to the service center I appreciate the straightforward information about my vehicle they give me when I bring my vehicle to them. From the management to the service center I appreciate the straightforward information about my vehicle they give me when I bring my vehicle to them. I can't say enough good about this dealership. More

by gregoryd100 Verified Customer Verified Customer

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I purchased a certified used vehicle from another dealership in another state and was confident based on the description of the certified used program that I was receiving a vehicle that would be pro dealership in another state and was confident based on the description of the certified used program that I was receiving a vehicle that would be problem free, and that if there were problems, that I would be well taken care of because the vehicle was certified and all of the factory warranties were in full force. However, I experienced some difficulties with one of the keys provided with the vehicle and noticed a minor problem with one of the exterior lights. I took it to my local dealership to have these concerns addressed, confident that they would be covered under the vehicle warranty. Approximately 10 minutes after handing the car over to the service department, the service agent came over to warn me that because the vehicle appeared to have had some sort of collision service done by the previous dealership, that they may not cover the repairs under warranty. This did not instill confidence with me and made me very uncomfortable. Furthermore, the problem with the key was not properly evaluated or addressed and I ended up having to come back a second time for them to reevaluate and eventually order a replacement part. Once the replacement part arrived, I expected to be contacted but I was not- I waited a week and then called in to find out that the part had arrived but I was not notified and that I would need to set up another service appointment, my third, to have this issue addressed. Fortunately all the repairs are being covered under warranty, so the unsettling comment that was made to me on my first visit, appeared to serve no purpose other than to make me uncomfortable. I hope that when I return for the third time to have the replacement key programmed that my problems will be at an end. More

by BWANNER88 Verified Customer Verified Customer

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Kevin was great, promptly getting me checked in. During the appointment, he came over and explained my options, which was nice because it wasn't an high pressure sales approach. During the appointment, he came over and explained my options, which was nice because it wasn't an high pressure sales approach. More

by QWERKLUN Verified Customer Verified Customer

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Kevin, the Service Advisor, provided excellent service as usual as did the entire Service Department. usual as did the entire Service Department. More

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Wonderful service and wonderful people. I’ve been going there for years and they know how to fix vintage BMWs the best I’ve been going there for years and they know how to fix vintage BMWs the best More

by 20SNYDERC5 Verified Customer Verified Customer

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I've been coming to the dealership since for almost 25 years..before they came to Westlake. I have also purchased all but one car from them over they years. They are all professional and excellent at what years..before they came to Westlake. I have also purchased all but one car from them over they years. They are all professional and excellent at what they do..and many have become friends. More

by cqrunner Verified Customer Verified Customer

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Everyone is great friendly and professional they give exceptional service and always there to answer questions exceptional service and always there to answer questions More

by Doyle-Hamby Verified Customer Verified Customer

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I was pleasantly surprised about wait time and the professional attitude of everyone there. Kevin was super nice and a real asset to the company. professional attitude of everyone there. Kevin was super nice and a real asset to the company. More

by HOLTZNA123 Verified Customer Verified Customer

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Dealer compiled costs in a fair manner that helped make the total repair cost more reasonable. the total repair cost more reasonable. More

by DREW49 Verified Customer Verified Customer

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