Mike Delczeg

Ken Delk was my salesman in a recent transaction. My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted me when I walked in. After explaining my situation, Ken immediately went to work to help me with a new car purchase. I told him what I wanted and they had a 2026 BMW 540xi in black that he quickly got ready for me to test drive. But I didn't really want a black vehicle, so while I was on my test drive Ken found a red 540xi that could work. He contacted me about a day later and said that they could not work out a trade for that car. Instead, he was able to find me a 2027 540xi in blue that seemed to fit the bill. This was on Thursday, July 23. They engineered the trade and got the car in stock and ready for me to pick up by Monday, July 27. Simply outstanding service and professionalism! I highly recommend BMW of Westlake and in particular, Ken Delk on their sales team. Their Service Department has taken great care of my 2016 BMW before its unfortunate demise which helped me get a very reasonable insurance settlement. Ken, Mike Delczeg, and Mike Niedzwiecki all were very, very good to me! Thanks!!! More

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Very prompt and thorough service. My car was cleaned before its return. Loaner car was excellent. My car was cleaned before its return. Loaner car was excellent. More

by SMKULASINGHAM Verified Customer Verified Customer

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Everyone is great friendly and professional they give exceptional service and always there to answer questions exceptional service and always there to answer questions More

by Doyle-Hamby Verified Customer Verified Customer

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Everyone in showroom took plenty of time to review my preferences, test drive a few cars and ask questions. Very relaxed atmosphere. My car was ready when I needed it next day. Everyone was very pleasant preferences, test drive a few cars and ask questions. Very relaxed atmosphere. My car was ready when I needed it next day. Everyone was very pleasant and helpful. More

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4th car that I’ve purchased from bmw of Westlake. They’ve always been great with me. Ask for Nez he’s very knowledgeable and knows his cars!! They’ve always been great with me. Ask for Nez he’s very knowledgeable and knows his cars!! More

by Amf201985 Verified Customer Verified Customer

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My service appointment was great, met at the door and quickly proceeded. Kevin was friendly and very knowledgeable! All work was completed exactly as planned and in less time than expected. quickly proceeded. Kevin was friendly and very knowledgeable! All work was completed exactly as planned and in less time than expected. More

by PATTYSTROUSE Verified Customer Verified Customer

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Excellent experience with BMW of Westlake. Jimmy L was very helpful and professional. He provided excellent information and helpful advice in selecting and financing my vehicle purchase. The e Jimmy L was very helpful and professional. He provided excellent information and helpful advice in selecting and financing my vehicle purchase. The entire process was very relaxed and straightforward. There were no issues or surprises throughout the process. This is my first BMW and I am very impressed with the product, sales process and this dealership. More

by JF Verified Customer Verified Customer

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Jerry and all the staff of BMW of Westlake were fantastic. The whole process was a breeze! It was one of the best car buying experiences we have had. fantastic. The whole process was a breeze! It was one of the best car buying experiences we have had. More

by SMETZGER77 Verified Customer Verified Customer

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I had a wonderful experience at this dealership, Everyone was very helpful and knowledgeable. Definitely would recommend. was very helpful and knowledgeable. Definitely would recommend. More

by JFERUITO Verified Customer Verified Customer

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Kenneth met us shortly after walking in the door when most of the other salespeople seemed uninterested or busy. He gave us the information that we were looking for, helped us decides what options we wan most of the other salespeople seemed uninterested or busy. He gave us the information that we were looking for, helped us decides what options we wanted on our X1, and made the overall sales process simple and stress-free. I would definitely recommend him and BMW of Westlake to anyone who is looking for a straightforward car buying experience. The only drawback I saw was with the building itself. Full floor-to-ceiling windows on a south-facing building look nice, but the sun is a menace and prevents workers and customers alike from being able to see what’s between them and the doors. The owners make more than enough money to get some shades for the window. Get it done. More

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