I took my X5 in to have a headlight repaired.
Kevin Wagner was my service advisor, and he did a truly excellent job; explained things, kept me informed, and made sure everything was done as promi
Kevin Wagner was my service advisor, and he did a truly excellent job; explained things, kept me informed, and made sure everything was done as promised.
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by MPGEISER
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Wagner
Apr 04, 2026 -
BMW of Westlake responded
We strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Westlake.
Friendly service, delivers vehicle back in initially
quoted timeframe. Consistent quality, friendly service, keeps promises
quoted timeframe. Consistent quality, friendly service, keeps promises
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by PATRICK.GABLE
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Wagner
I bout three cars from this dealer and I happy to deal
with them good service
with them good service
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by KEYFOODSINC
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2026 -
BMW of Westlake responded
Thank you so much for your positive comments about BMW of Westlake!
Kevin was very helpful in getting the diagnostic of a
coolant leakage and estimated cost of repair.
coolant leakage and estimated cost of repair.
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by WALTER.M.DUVAL
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
BMW of Westlake responded
Walter, we're glad to hear you enjoyed your visit.
Great service with knowledgeable staff and very
accommodating. Kevin is very knowledgeable of the tires installed on the car
accommodating. Kevin is very knowledgeable of the tires installed on the car
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by JES
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Wagner
Mar 30, 2026 -
BMW of Westlake responded
Hi Jes, thank you so much for your positive comments about BMW of Westlake!
Appointment was convenient to set up and service staff
were excellent with communicating on all aspects.of the appointment.
were excellent with communicating on all aspects.of the appointment.
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by m.mar
Verified Customer
Verified Customer
Service Price Transparency
The Service Center associates are very personable.
Walking into the Center is like walking into Cheers, everybody knows your name.
Walking into the Center is like walking into Cheers, everybody knows your name.
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by GDENISETAYLOR
Verified Customer
Verified Customer
Service Price Transparency
Professional and accommodating.
Kevin and the service team kept me updated on vehicle progress during visit. Always a positive experience!
Kevin and the service team kept me updated on vehicle progress during visit. Always a positive experience!
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by paper2vial
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Wagner
Mar 29, 2026 -
BMW of Westlake responded
We are very happy we could provide you with a positive experience!
Cory and your service techs did a great job handling me
and my car and it's needs
and my car and it's needs
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by MMILAN0
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2026 -
BMW of Westlake responded
We are very happy to have provided you with such a positive experience!
Kevin was very helpful and engaging!
I felt like a part of the process! Excellent customer service!
I felt like a part of the process! Excellent customer service!
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by Nicki
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2026 -
BMW of Westlake responded
Nicki, we are so pleased you enjoyed your visit to BMW of Westlake!