Kevins Mercedes
Kevins Mercedes at Lithia Hyundai of Anchorage

Kevins Mercedes | Page 37

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

Contact Me
4.3
384 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

7 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.3

384 Reviews

Write a Review

384 Reviews of Kevins Mercedes

December 27, 2021

Dealership Rating
Employee Rating

Easy to schedule lifetime oil change--was surprised a time was open on Christmas eve. I was in & out in under an hour. More

by ALISNAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2021

Lithia Hyundai of Anchorage responded

Hello, thank you for scheduling your oil service here at Lithia Hyundai of Anchorage! We are happy to have provided you with an efficient visit and hope you had a great Christmas. Until your next visit, Drive safe.

December 26, 2021

Dealership Rating
Employee Rating

Very happy every time I visit lithia Hyundai for service on all 4 of my Hyundais More

by EAGLEKEEPER112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Garza, Jessica Konstantynowicz, Philip Reeve

Dec 28, 2021

Lithia Hyundai of Anchorage responded

Thank you for your loyalty to Lithia Hyundai of Anchorage! Our team is pleased to know you enjoy having all 4 of your Hyundais serviced with us and we are already looking forward to your next visit. Happy Holidays!

December 25, 2021

Dealership Rating
Employee Rating

Brought our car in on November 22nd of this year to get front breaks, rotors and two air filter replaced. After breaks and rotors were done we had a terrible screeching and squealing sound coming from the More

by NONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 31, 2021

Lithia Hyundai of Anchorage responded

Hello, I regret to learn you are continuing to experience this issue with your vehicles brakes and would like to assure you this was never our teams intention. If possible, please reach out to me at the number below as I would be happy to do everything within my power to assist with this concern. Thank you, 907-762-5131 Jeremy Tou General Service Manager

December 24, 2021

Dealership Rating
Employee Rating

Disappointed with car wash. Though snowing, still lots of dirt on car, not thorough wash for $50.00 More

by MELINDA824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2021

Lithia Hyundai of Anchorage responded

Hi Melinda, I regret to learn you are not satisfied with the car wash provided by our team. At you convenience, please contact me at, 907-762-5131 as I would appreciate the opportunity to work together towards a positive solution. Jeremy Tou General Service Manager

December 23, 2021

Dealership Rating
Employee Rating

Great customer service. On time appts and very good about communicating service needs for your vehicle. More

by bhilmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Philip Reeve

Dec 23, 2021

Lithia Hyundai of Anchorage responded

Hello, thank you for bringing your vehicle to Lithia Hyundai of Anchorage! Our team is happy to provide you with timely and communicative service, and we hope to see you again soon!

December 20, 2021

Dealership Rating
Employee Rating

Great service. I always take my car there for service. Everybody there is polite and acommidating. More

by IMSHELB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 23, 2021

Lithia Hyundai of Anchorage responded

Hello, thank you for this kind feedback! The team here at Lithia Hyundai of Anchorage is happy to have provided you with excellent service and we look forward to having the opportunity to do so again in the future.

December 19, 2021

Dealership Rating
Employee Rating

I always have the most amazing customer service when I go to Lithia for my vehicle needs. More

by AMYCOLEMAN1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Garza, Philip Reeve

Dec 21, 2021

Lithia Hyundai of Anchorage responded

Hi Amy, our team is happy to provide you with amazing customer service. We truly appreciate having your business and look forward to your next visit with us at Lithia Hyundai of Anchorage.

December 19, 2021

Dealership Rating
Employee Rating

Anytime I've gone to the service department I've received excellent service. They're professional and polite. They've completed their tasks in a timely manner. I'd highly recommend going to this dealership f More

by GARYHUDSON907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Philip Reeve

Dec 21, 2021

Lithia Hyundai of Anchorage responded

Thank you for your recommendation, Gary! Our team is pleased to know you are always provided with a professional, polite and timely experience by our service team. We look forward to continuing to provide you with such experiences in the future.

December 19, 2021

Dealership Rating
Employee Rating

Service has always been as advertised. I think we are on our 4th vehicle from Hyundia and we definitely wouldn't still be doing business there if we weren't totally satisfied. We can only say good about More

by COHO33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Blayke Mccarthy, Mark Brookins , Justin Adams, Kevin Garza, Philip Reeve

Dec 21, 2021

Lithia Hyundai of Anchorage responded

Hello, thank you for your loyalty to Lithia Hyundai of Anchorage. Our team is happy to continuously provide you and your family with great service, and we look forward continuing to do so in the future.

December 18, 2021

Dealership Rating
Employee Rating

Kevins was great to work with concerning my Veloster recall. Good service from the group overall. I would work with them in the future. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The lady working the desk with Kevins, was awesome too

Dec 21, 2021

Lithia Hyundai of Anchorage responded

Hello, thank you for sharing your experience with our team member Kevin. We are pleased to know he was able to address your vehicles recall and get you back on the road in a timely manner. You recommendation of our team is greatly appreciates and we hope to have you back at Lithia Hyundai of Anchorage again soon.

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