Kevins Mercedes | Page 5

We continue to go back to Lithia Hyundai whenever we have a need for a new vehicle because the staff is not pushy and doesn’t try to get us to purchase a vehicle that costs more. They also treat us with resp a need for a new vehicle because the staff is not pushy and doesn’t try to get us to purchase a vehicle that costs more. They also treat us with respect and always tell us to come back to them if we cannot know how to access one of the wonderful features the vehicle has. More

by BOBANITA0 Verified Customer Verified Customer

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Customer service was absolutely wonderful. The timing communication was the best I would highly recommend Hyundai dealerships The timing communication was the best I would highly recommend Hyundai dealerships More

by jbrown1760 Verified Customer Verified Customer

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I prefer Lithia Hyundai because as everyone knows Lithia Hyundai is the best Lithia in anchorage Hyundai is the best Lithia in anchorage More

by CKofoid Verified Customer Verified Customer

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Kevin is fantastic. Phenomenal customer service. You should be proud to Have him represent your company Phenomenal customer service. You should be proud to Have him represent your company More

by KEDMONDSON0 Verified Customer Verified Customer

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Very friendly, helpful and knowledgeable. Took time to answer all my questions. Had vehicle ready sooner than expected. Extremely satisfied with the Hyundai service department Took time to answer all my questions. Had vehicle ready sooner than expected. Extremely satisfied with the Hyundai service department More

by MD11camel Verified Customer Verified Customer

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Lithia and especially Matthew went above and beyond during and after my service appointment. After service we were heading back to Cantwell and about halfway back my Santa Cruz started to shudder, loos during and after my service appointment. After service we were heading back to Cantwell and about halfway back my Santa Cruz started to shudder, loose power, and warning indicator lights started to flash. After pulling over I called Lithia Hyundai and spoke with the service manager and made arrangements to bring the truck back after the Holiday weekend. After revisiting the problems the vehicle had and inspected the condition of the transmission fluid Matthew told me that they tried several times but they couldn't duplicate the error codes that appeared. On my way back to Cantwell again about halfway while passing another vehicle it happened again. I immediately pulled over and called Lithia and spoke with Matthew. Both incidents happened while passing another vehicle using full throttle. Matthew thought the problem was residual carbon from cleaning the throttle bodies and told me steps to try. He also gave me his cell number and told me to keep him informed of what was going on. He even contacted me again to see if the problem happened again while we were towing our trailer back home to Maryland from Alaska. More

by Shawn Verified Customer Verified Customer

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Had no issue. Will be having my services done there from now on. Made a time and was able to get it in around that time Will be having my services done there from now on. Made a time and was able to get it in around that time More

by meannic Verified Customer Verified Customer

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Horrible service, no call backs, no response to emails by Gen. Manager. My vehicle has been in your shop 9 of past 10 months. Engine was damaged in shop and I’m told it should be replaced “next week”. Most h Gen. Manager. My vehicle has been in your shop 9 of past 10 months. Engine was damaged in shop and I’m told it should be replaced “next week”. Most horrendous customer service I have ever dealt with. No loaner car. Had to go in-person more than once to check status. Last visit was very contentious. Was told on 8/15/23 that new engine would arrive in 7 days. That was 6 weeks ago. “Next week”…. I have no confidence in their service Dept now and feel like I need to consult an attorney at this point. They owe me money for Loss-of-use and insurance costs just for sitting on their lot! Shameful. More

by FJB0 Verified Customer Verified Customer

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Good service. Terrible parking lot. No room. Need a designated drop off area for vehicles Terrible parking lot. No room. Need a designated drop off area for vehicles More

by JACKDOG0 Verified Customer Verified Customer

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It was good, I had a hard time changing the owner of the car but I was able to. car but I was able to. More

by LOEFFLERLIZ53 Verified Customer Verified Customer

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