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Kevins Mercedes
Kevins Mercedes | Page 7
Service Advisor
Lithia Hyundai of Anchorage
5400 Old Seward Hwy
Anchorage, AK 99518
384 Reviews
Dealership Experience
6 yrs, 4 mos
Industry Experience
7 yrs, 11 mos
Languages Spoken
English
Spanish
384 Reviews
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384 Reviews of Kevins Mercedes
Verified Customer
July 29, 2023
Kevin is always so helpful. I truly appreciate his genuine concern with keeping me on track with my service. I truly appreciate his genuine concern with keeping me on track with my service. More
by Sunshine state
Other Employees Tagged: Christian Diaz, Joshua Shook , Layne Gunter
July 28, 2023
Great job as usual, these guys always making smooth and easy and never a problem. easy and never a problem. More
by ROCK_DEAUGUSTINE
Other Employees Tagged: Joshua Shook
July 23, 2023
Ongoing mistakes, miscommunications and a full month of no contact, and when I called I was told Kevins was out of country and only he knew what was happening with my car. Lithia originally had my car for no contact, and when I called I was told Kevins was out of country and only he knew what was happening with my car. Lithia originally had my car for a month returned it to me without having even looked at my second warning light. I had to turn around and bring it back. It was another full 3 months before my car was completed. A week before it was completed I stopped by to find out what the status was because I hadn’t heard. I learned part of my car key (the electronic part) had been lost, but then was accidentally found while I was in the dealership. Then when I received the car back a little over a week later I was told, the mechanic had lost my key sometime in the last week so “I had a new key made for you.” This meant my auto start key fob that was attached was also lost. I was told I would get a call Monday so I could make an appointment with another company to get a replacement fob made. Outrageously poor service for the entire time I have owned my car. About three months into my process I attempted to call the service manager and the general manager multiple times. I received ZERO return calls or messages. When calling the dealership, Service, Finance, Sales Departments do not, DO NOT answer the phones! Neither does management. Parts always answers the phone before the third ring. That is the only way I got information most of the time! Interpersonally Kevins and Josh were polite and pleasant in person. None the less the overall service and continued mistakes in servicing my car were terrible. I wish the new Service Manager well as he retrains his entire department in customer service. More
by AKMama
Other Employees Tagged: Joshua Shook , Chris Schmidt, Jeremy Tou
July 22, 2023
Always have a pleasant experience with Lithia Hyundai. Service staff is always helpful and I usually never have to wait too long to get small things done like oil changes and brakes etc. I will continue t Service staff is always helpful and I usually never have to wait too long to get small things done like oil changes and brakes etc. I will continue to bring my car to them for any service needs. More
by ANDREWCDUB
Other Employees Tagged: Joshua Shook
July 21, 2023
Kevins was very professional and courteous. He informed me of the problem and estimated cost to fix it, and had my car ready as promised. It was a pleasure working with him! He informed me of the problem and estimated cost to fix it, and had my car ready as promised. It was a pleasure working with him! More
by AK Larry
July 20, 2023
The staff were kind courteous, helpful, and I didn’t had to wait too long to wait too long More
by NONE3liz
Other Employees Tagged: Mark Jahnke, Jessie Beals, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Hayden Baker, Joshua Shook , Bryan Collins, Robbinson Rodriguez
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