Kevins Mercedes | Page 8

Had a excellent experience on getting updates done . ....had updates done in 1 hour...clean and efficient facility ....had updates done in 1 hour...clean and efficient facility More

by chris.strickland.907 Verified Customer Verified Customer

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Everything was good and I was served really fast. I was in there that long I was in there that long More

by NATHANIELHART729 Verified Customer Verified Customer

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Very helpful in answering my questions! The were patient with me as I misunderstood some things The were patient with me as I misunderstood some things More

by NONE3 Verified Customer Verified Customer

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Fast service great customer service good communication was able to get my truck done extremely fast. was able to get my truck done extremely fast. More

by Christian Verified Customer Verified Customer

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I've never had such a terrible ordeal getting a caf repaired. It took 2 months for them to tell us we need a new engine, 3 more months and tons of phone calls to the dealership, warranty company, and H repaired. It took 2 months for them to tell us we need a new engine, 3 more months and tons of phone calls to the dealership, warranty company, and Hyundai corporate to finally give up and ask for them to buy the car back. The original dealership we had bought it from towed it back and had it repaired quickly (turns out it only needed a turbo, not an entire engine), until it had to go back to Hyundai for an airbag light that could only be fixed at a Hyundai Dealership. What was supposed to be a few days turnaround took weeks (not a surprise). We finally got our car back almost 7 months after it broke down. Lithia Chevrolet of Wasilla was awesome, but avoid Anchorage Hyundai like a plague. More

by Brad Verified Customer Verified Customer

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Thought my service was great but I still have not heard back about my quotes on parts. Been leaving messages and text, something is wrong with the phone system back about my quotes on parts. Been leaving messages and text, something is wrong with the phone system More

by Tammy Elliott Verified Customer Verified Customer

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Horrible communication, I have never had such a horrible experience with a dealership. Kevin was okay but hardly returned my calls. Didn’t do a walk around with me before I left the lot didn’t notice a big experience with a dealership. Kevin was okay but hardly returned my calls. Didn’t do a walk around with me before I left the lot didn’t notice a big dent and crack in the hatch of my car! Not to mention my summer tires were put on the wrong vehicle at the dealership. More

by RCK1433 Verified Customer Verified Customer

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As a management professional there is either an organization, execution, or lack of employee engagement issue with the service department. Although there are multiple avenues for customer communica organization, execution, or lack of employee engagement issue with the service department. Although there are multiple avenues for customer communication, none were responsive or on the same page. After bringing my 2021 Sante Fe in for service about 6 months ago and having the cabin filter changed, when I left the dealership there was a low rumbling noise from my blowers. I immediately brought my vehicle back and was told some bearing needed to be replaced and they would call me when the part arrived to schedule the repair. After about 6 weeks of not hearing back, I called the dealership and they did not have record of the part being ordered or notes regarding the issue. I was then asked to bring my vehicle back in so they could “diagnose it” again. Since I live and work an hour away from the dealership and it is my only vehicle and during winter, I was not able to get it back there for a few months. It also took multiple phone calls and text messages without response, and only when I actually was able to get an immediate answer when calling, was I able to schedule my appointment. Due to a malfunction of the gas door (not on dealership) my car was towed in. Service was able to open the gas door so that I could use my vehicle until the parts came in to replace it, and while it was there I asked them to do the “diagnosis” for the blower. I received a call from a rep that said they recommend I have the filter changed. I explained to that rep that this was completed last service and the noise started immediately after, and I was told it was a bearing. The rep spoke with the technician and called me back to tell me that “sometimes when a filter is changed, debris falls behind it, they removed the debris and the noise is no longer there.” So basically the initial filter change was not done correctly, or completely and I am not sure how they came to the conclusion originally that it needed parts. When I picked up my vehicle, I scheduled to bring it back in a few weeks, while I was out of town to have the gas door fixed and have the oil maintenance completed. I also asked for the detail that was given to me by sales be completed. My vehicle was scheduled to be there for over two weeks, with a pick up date of the 28th. When I arrived to pick up my vehicle, the service was complete but no “notes” were available and they did not know where my car was. It ended up being in the detail shop however the detail was not completed. All interactions with representatives have been very pleasant, and friendly. I am disappointed in the lack of organization and communication that has cost my time, and would have cost me money in unnecessary parts if I had not been diligent. It does not make me feel very confident that I can trust the service being completed, and had I other options would have these services completed elsewhere. More

by a.malito Verified Customer Verified Customer

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Oil changes and inspections with them are so inexpensive and helpful for all three of my cars! Quick too!!! and helpful for all three of my cars! Quick too!!! More

by PPROFFER Verified Customer Verified Customer

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The experience for the last 3 years has been terrible. Worst communication! No one answers calls/texts. No clear picture on cost or completion. It would take a book to explain the way I was treated. To to Worst communication! No one answers calls/texts. No clear picture on cost or completion. It would take a book to explain the way I was treated. To top it off, when I finally got it back after 7 weeks for a radio, my passenger seat was damaged. They didn’t seem to care and said a detailer could probably fix it! They damaged it and I have to pay someone to fix it?!? Poor, just poor. Bought the most expensive car they had at the time, and this is how I’m treated. Shameful. More

by skynsol Verified Customer Verified Customer

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