Kevins Mercedes | Page 9

Jeremy Tou was the reason my experience went so well. The guy knows what he is doing, he does exceptionally good job. The guy deserves a bonus for all of his great customer service. The guy knows what he is doing, he does exceptionally good job. The guy deserves a bonus for all of his great customer service. More

by ARBLASTICK Verified Customer Verified Customer

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Came in with an issue he texted me saying if he can help with the problem to text him so waited there for about an hour they know what the problem was but did not want to fix the problem we left the dealers with the problem to text him so waited there for about an hour they know what the problem was but did not want to fix the problem we left the dealership I texted him back letting him know that the car is doing the same thing he never responded back issue still happening.. and we've told them this before problem before I came in.. we've written concerns and last time they've did our oil change are filter wasn't screwed on correctly wife drove home car with no oil in it.. Hyundai knows that these GDI engines have this fuel pump issue but will not fix it it's a 5-minute job to where that they can fix it the part is a $100 part that you can find online takes 5 minutes to replace and I have extended warranty that I paid for and still no response no response to the issues that's been happening from the services that we've been getting from the dealership from our concerns and everything else not happy at all some of the people there are okay but this Kevin Guy saying oh text me if I can help you guys out at all but when we do there's no response at all ignores this completely obviously the management in this place is not doing their job More

by MAXNWELITE Verified Customer Verified Customer

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It took 3 phone calls and 4 text messages between June3rd and June 5th to schedule an appointment for an oil change. I spoke with your call center rep on June 3rd and was told I would get a call back. Never and June 5th to schedule an appointment for an oil change. I spoke with your call center rep on June 3rd and was told I would get a call back. Never did. I sent 4 text messages to the number on the sales department voice mail. No response. I had to personally stop in the service department to schedule the appointment. That is not customer service. More

by TJROONEY Verified Customer Verified Customer

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We have always been happy with the service department. Our 2014 Santa Fe certainly had engine issues, which are being addressed again after the connecting rod issue. We had not planned on buying another S Our 2014 Santa Fe certainly had engine issues, which are being addressed again after the connecting rod issue. We had not planned on buying another Santa Fe but the 2023 were rated well More

by CSTEPHL Verified Customer Verified Customer

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Kevin is great, he does a great job keeping us informed and is very helpful. and is very helpful. More

by Bruce Verified Customer Verified Customer

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We had problems when my wife came in to have our 2021 Tucson lifetime oil change done. She was told that there was no appointment but they would take her anyway. They may have changed the oil but they di Tucson lifetime oil change done. She was told that there was no appointment but they would take her anyway. They may have changed the oil but they didn’t fill the other levels and she had to return to have it done. More

by JOHNFJEFFERSAK Verified Customer Verified Customer

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Very courteous, fast service! “Squeezed me In” to replace brake light so that I would not get ticketed while driving home! As a senior, I cant express my appreciation so schedul “Squeezed me In” to replace brake light so that I would not get ticketed while driving home! As a senior, I cant express my appreciation so scheduled oil change etc on another day and will continue with this service dept! More

by Wills Verified Customer Verified Customer

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Not easy to make contact but the appointment went smooth and they went above and beyond. and they went above and beyond. More

by KERR1310 Verified Customer Verified Customer

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Lithia was excellent, I have not had experience with Kevin's Mercedes No thank you no Kevin's Mercedes No thank you no More

by KRISTINA.BOWER@GMAIL.COM Verified Customer Verified Customer

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They work hard to exceed your expectations, they're kind, genuine, and very patient. And amazing. genuine, and very patient. And amazing. More

by SCHOOLONLYBRI@GMAIL.COM Verified Customer Verified Customer

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