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Kiara Santos
491 Reviews
491 Reviews
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491 Reviews of Kiara Santos
Verified Customer
May 19, 2022
There was a little hiccup in the beginning: I went to the dealership to receive a copy of my vehicle's service history, and there was a female employee who told me that might not be possible, because Toyota dealership to receive a copy of my vehicle's service history, and there was a female employee who told me that might not be possible, because Toyota of Lancaster recently switched to a new system called Tekion. I corrected her by informing her I had already spoken with someone that morning who stated that would not be an issue, and reassured me that my entire service history was available, and I would be able to receive a printout in-person at the dealership. After clearing that up, I was introduced to a manager who provided me excellent service. He was able to switch between the two systems to e-mail me a record of my complete service history. I did have to check for duplicates, but he was kind and patient enough to cooperate with me and provide me the missing record upon request. I really appreciate the manager's time, patience, and assistance. One issue that I have with previous service experiences I've had there is with my vehicle's brakes. I've mentioned numerous times to several employees that my brakes sound funny when I come to a sudden stop. There's also something wrong with the sensor, because it tends to go off when I'm driving downhill, and there's a curve with vehicles parked on the side. The employees would tell me that the sound I was hearing seemed normal, and I never felt like they were taking my concerns seriously. More
by MICHELE_H
Other Employees Tagged: Sean Preston, U.B. Dominguez, Erick Bravo, Melissa Larios , Stacia Delaney
May 17, 2022
I usually experience great service at this dealership. The service technicians put forth their best efforts to resolve my car issue. I will continue to get my car serviced at this dealership. The service technicians put forth their best efforts to resolve my car issue. I will continue to get my car serviced at this dealership. More
by hdbylou
Other Employees Tagged: Sean Preston, U.B. Dominguez, Erick Bravo, Melissa Larios, Douglas Velasco , David Boyle, Stacia Delaney, Stephanie Santiago, Keri Spencer
May 17, 2022
God service but could be better and caring for the customers and have the call or contact the customer customers and have the call or contact the customer More
by jlgdenson
Other Employees Tagged: Erick Bravo
March 18, 2022
Friendly service and had me in and out in no time would recommend for sure recommend for sure More
by JOSE157043
Other Employees Tagged: Sean Preston, U.B. Dominguez, Erick Bravo, Melissa Larios, Douglas Velasco , Stephanie Santiago, Keri Spencer, Chanin Yescas, Victoria Yescas
February 15, 2022
Great team and excellent customer service. Always keeps me up to date and takes time to listen to all my concerns. Always keeps me up to date and takes time to listen to all my concerns. More
by O_ZELAYA9
Other Employees Tagged: Sean Preston, Erick Bravo, Douglas Velasco , David Boyle, Yasmin Villagomez
February 14, 2022
Excellent customer service, the greeter was very nice ,masks were on, great hospitality!! But I would want the driver or whoever wearing gloves handling my car! I got back home and felt uncomfortable, wh ,masks were on, great hospitality!! But I would want the driver or whoever wearing gloves handling my car! I got back home and felt uncomfortable, what if I had COVID? Only a detailer would understand(me) how disgusting is it to touch a car that’s not yours. Go and ask ur detailer?🤢 see what he says Thank you Toyota for the service! I do appreciate it god bless 😇 I care about my loved ones , have a nice day 🤙🏻 More
by HENRYBPC.HB
Other Employees Tagged: Sean Preston, U.B. Dominguez, Erick Bravo, Melissa Larios, Douglas Velasco , David Boyle, Stacia Delaney, Stephanie Santiago, Keri Spencer
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