Kiara Santos
Kiara Santos at Toyota of Lancaster

Kiara Santos | Page 37

Service TXM

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.9
491 Reviews
4.9

491 Reviews

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491 Reviews of Kiara Santos

October 26, 2021

Dealership Rating
Employee Rating

It is the best place to have services for you car and buy Lancaster Toyata More

by BONILLA.MAGNUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 24, 2021

Dealership Rating

Still waiting on word for the panel that fell off due to my last oil change from your service. Standing by!!! Lucio More

by WALBERTOLUCIO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 26, 2021

Toyota of Lancaster responded

Hi Walberto, I see on the Multipoint inspection form that the splash shield access panel was written down as missing, is this the panel that you are referring to? Your service advisor Kiara just tried to call but your voice mail is full.

Oct 26, 2021

Toyota of Lancaster responded

I will have Kiara order it for you and call as soon as it comes in to set-up an appointment. What is the best phone number for her to call once the parts arrive?

Oct 26, 2021

Toyota of Lancaster responded

We have ordered the splash shield and the access panel, not sure which pieces we would need exactly and want to have them all if needed. Kiara will follow up with you as soon as they come in @ 757-292-9718.

Oct 26, 2021

WALBERTOLUCIO4 responded

That's correct, apologize, I am at work at this time. The splash guard went missing after the first oil change due to not being put on correctly. I hope Toyota can rectify this issue as a loyal Toyota customer. Thank you! Chief Lucio

Oct 26, 2021

WALBERTOLUCIO4 responded

I appreciate that! I can be reached at 757-292-9718. Have a good day! Very respectfully, Chief Lucio

September 29, 2021

Dealership Rating

Customer service was very helpful the called me once my car was done which took about 30minutes for service to be done on car . Was very pleased with they work More

by ISABEL.ALT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

September 21, 2021

Dealership Rating
Employee Rating

All the staff are friendly eager to help and explain all the necessary work to be done. More

by JUMICGAFF2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Erick Bravo, Melissa Larios, Douglas Velasco , Tom Grabbit, Stephanie Santiago, Keri Spencer, Chanin Yescas

September 15, 2021

Dealership Rating
Employee Rating

Fast, friendly, cool, Happy workers. alway with a smile. Do enjoy going. Toyota team makes my car service easy like always. More

by DARTHHANDSOM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 07, 2021

Dealership Rating
Employee Rating

They are pretty quick and decent. And my car is running great as well. No problems what so ever with Toyota dealership. Nice people as well More

by SVONRHAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Santamaria

August 26, 2021

Dealership Rating
Employee Rating

The experience was cool. I will be bringing my other vehicles and recommending my friends and family to this dealership. Great customer service and efficient. More

by ESTEVEZ.XAVIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 18, 2021

Dealership Rating
Employee Rating

Amazing service and amazing customer care! They have an amazing waiting are and the work is fast and really reliable. I will be buying my best care from here for sure!!! More

by DECUSAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios , Keri Spencer, Chanin Yescas

July 15, 2021

Dealership Rating
Employee Rating

Great service I just wish they had more sooner appointments, But other than that I like the fast service and I like that they take care of my car More

by MT6615532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

July 07, 2021

Dealership Rating
Employee Rating

Bad customer service everybody was rude they give you wrong information over the phone and when you in there is thesame even the manager is very rude More

by arreola3330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Stephanie Santiago, Chanin Yescas

Jul 07, 2021

Toyota of Lancaster responded

Hi arreola3330, We apologize for the bad experience and rude demeanor. We do our best to assist people over the phone, but it can leave room for mistakes. I would like to make sure you have a pleasant experience at your next service appointment. Please contact me, and we can discuss the best way to make that happen. Thank you for letting us know. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

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