Kiara Santos
Kiara Santos at Toyota of Lancaster

Kiara Santos | Page 6

Service TXM

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.9
491 Reviews
4.9

491 Reviews

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491 Reviews of Kiara Santos

March 05, 2025

Dealership Rating
Employee Rating

The check-in was quick. Excellent customer service. And the whole ordeal took less than a 1/2 hour. More

by VOLLEYBALL1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios

Mar 05, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 28, 2025

Dealership Rating
Employee Rating

Very professional and customer oriented. Great service and communication. I had to wait in the comfortable waiting area and they performed the service quickly. More

by tsings45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 27, 2025

Dealership Rating
Employee Rating

Toyota of Lancaster has been out dealership for years and we have our cars serviced there. I have been satisfied with their technicians and service writers every time. More

by jamesrhelm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre , Chanin Yescas

Feb 28, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 23, 2025

Dealership Rating
Employee Rating

Hello Lancaster Toyota! ….I want to say my experience with your service department was outstanding!…the staff there are polite, respectful and very courteous!…and the service More

by Raulv
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 24, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 22, 2025

Dealership Rating
Employee Rating

Dealership did a great service on our car and in a timely manner. Thank you for serving our car! More

by DENISM141
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 24, 2025

Toyota of Lancaster responded

Thank you for the 5-star review! We truly appreciate your support and hope to see you again soon!

February 18, 2025

Dealership Rating
Employee Rating

Good communication no problems with service. Nice waiting lounge for customer to hang out while waiting. Internet Sales was good came to a deal online. Only complaint i have is no follow up More

by Ben500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Alvarez

Feb 18, 2025

Toyota of Lancaster responded

Thank you for sharing this honest feedback. We apologize for not meeting your expectations. Please know that our team is working to prevent this lack of communication from happening again. We hope you are enjoying your vehicle. Please reach out to (661) 952-2103 if you have any issues or concerns.

February 10, 2025

Dealership Rating
Employee Rating

Everything was as perfect as perfect could be. Quick, professional, personable. I could have done it myself. Glad I chose you More

by mccordronald
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Toyota of Lancaster responded

Thank you for sharing your experience with us. We’re thrilled to hear that you loved our service and that it met your expectations. We can’t wait to welcome you back soon!

January 31, 2025

Dealership Rating
Employee Rating

Service Mgr is the best I've ever encountered. Service personnel are friendly and extremely courteous and helpful. I will be back. More

by DeepDrive
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 31, 2025

Dealership Rating
Employee Rating

Great customer service. Friendly informative and great cars. I think toyota has the safest cars always check with the used car stock More

by JGambina
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 17, 2025

Dealership Rating
Employee Rating

Excellent service. Very quick, and the advisor kept me informed on the status of the car. Very easy process. More

by Wendy.Hashii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Toyota of Lancaster responded

Thank you for leaving us a 5 star review. I'm glad our team provided great customer service. We look forward to assisting you next time.

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