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Kiley Knighten

Overview Reviews (72) Inventory (486)

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Kiley Knighten

Kiley Knighten | Page 2

QuickLane Service Advisor

Corwin Ford Spokane

8300 E Sprague Ave
Spokane Valley, WA 99212

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4.7

72 Reviews

Overview Reviews (72) Inventory (486)

4.7

72 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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72 Reviews of Kiley Knighten

May 03, 2026

Dealership Rating

Employee Rating

Service was great and communication was excellent! Kiley did a great job staying in touch with me about the progress of the truck. Kiley did a great job staying in touch with me about the progress of the truck. More

by JACK.HAMBY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kiley Knighten

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May 03, 2026 -

Corwin Ford Spokane responded

Thanks for the five-star review! It’s great to hear Kiley kept you informed throughout your Ford F-150 service. Please let us know if we can assist with any future maintenance. Tyler Goutermout, General Manager

May 01, 2026

Dealership Rating

Employee Rating

Great follow up on a tough problem, just let me know when the replacement part comes in! the replacement part comes in! More

by budnick.inc

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kiley Knighten

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May 04, 2026 -

Corwin Ford Spokane responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Corwin Ford Spokane! Tyler Goutermout, General Manager

April 29, 2026

Dealership Rating

Employee Rating

Good group of people with a knack for quality service. Everything was completed on time as promised. Everything was completed on time as promised. More

by JIMMYCCAHILL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 30, 2026 -

Corwin Ford Spokane responded

Thank you for highlighting our team’s quality service and timely work. Kiley and the team are glad everything was completed as expected for your Ford. Please reach out when it’s time for your next service. Tyler Goutermout, General Manager

April 27, 2026

Dealership Rating

Employee Rating

The diagnostic revealed a recalled part was the issue, but I was still charged. Kiley talked with the manager afterwards and was able to get that fee reimbursed. Great customer service but I was still charged. Kiley talked with the manager afterwards and was able to get that fee reimbursed. Great customer service More

by budnick.inc

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kiley Knighten

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Apr 27, 2026 -

Corwin Ford Spokane responded

It’s great to hear that Kiley secured a reimbursement after the diagnostic uncovered the recalled part on your Ford F-150. Thank you for the five-star rating and please reach out if there is anything more we can do. Freddy Rodriguez, Service Manager

April 23, 2026

Dealership Rating

Employee Rating

Kiley almost always is the one that answers the phone, very helpful and listens to the client. Simply a great experience very helpful and listens to the client. Simply a great experience More

by MARKANDBRIT826

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kiley Knighten

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Apr 23, 2026 -

Corwin Ford Spokane responded

Thank you for highlighting Kiley’s attentiveness and helpfulness over the phone. We’re pleased to hear your Ford service experience has been consistently positive and look forward to assisting you again. Freddy Rodriguez, Service Manager

April 22, 2026

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Employee Rating

Service was completed as expected and on time. My backup camera wasn't working and it was corrected in a timely fashion as well My backup camera wasn't working and it was corrected in a timely fashion as well More

by Joe@kornowske.net

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kiley Knighten

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Apr 23, 2026 -

Corwin Ford Spokane responded

Thank you for noting that your Ford F-250 was serviced on schedule and that Kiley addressed the backup camera issue quickly. We appreciate the 5-star rating and look forward to assisting you again. Freddy Rodriguez, Service Manager

April 22, 2026

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Employee Rating

Prompt and helpful over the phone. Courteous and informative in the service department. Loved the valet service! Courteous and informative in the service department. Loved the valet service! More

by GUSTYKATHI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 22, 2026 -

Corwin Ford Spokane responded

Thank you for highlighting our team’s prompt phone support and courteous service department. We’re glad the valet service met your expectations and appreciate your continued trust in your Ford Explorer. Freddy Rodriguez, Service Manager

April 17, 2026

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Employee Rating

I had an issue with my new Ford escape, it was handled very swiftly, and everyone was very kind and courteous Thanks again Corwin Ford Spokane Valley, Washington very swiftly, and everyone was very kind and courteous Thanks again Corwin Ford Spokane Valley, Washington More

by BIGFOOT0348

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kiley Knighten

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Apr 17, 2026 -

Corwin Ford Spokane responded

It’s great to know our service team addressed your new Ford Escape issue swiftly and with courtesy. Kiley and the crew appreciate you sharing such positive feedback. Freddy Rodriguez, Service Manager

April 04, 2026

Dealership Rating

Employee Rating

Overall, everything is great, but after the service, they didn't align the steering wheel, and it isn't straight. didn't align the steering wheel, and it isn't straight. More

by Anna.stukal.89

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kiley Knighten

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Apr 06, 2026 -

Corwin Ford Spokane responded

Anna, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you're willing, please send us a message with your contact information so we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Freddy Rodriguez, Service Manager

April 03, 2026

Dealership Rating

Employee Rating

Seamless process os setting up a vehicle service. Vehicle pick-up and drop-off was completed as scheduled and was a great service Vehicle pick-up and drop-off was completed as scheduled and was a great service More

by Rdvangelder

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kiley Knighten

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Apr 03, 2026 -

Corwin Ford Spokane responded

Thank you for your feedback. We’re glad that arranging your Ford service was seamless and that pick-up and drop-off happened right on schedule. Kiley appreciates the opportunity to assist. Freddy Rodriguez, Service Manager

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