Kong was very accommodating to my schedule and the situation with my car repair on all levels.
Patient with my questions.
I have dealt with Kong on service since my 2002 Camry.
He is a star employee who takes customer service very seriously and delivers consistently excellent service!!!
He certainly represents the best of the Luther brand!!
"Air Conditioner - Routine Service"
- Jon the K
Both Kong Yang and Duane Beyer stepped up and took care of an air quality problem I had with my air conditioning system. Kudos to both of them for service beyond what was expected. Thanks again!
"No follow through by servace management "
New windshield and crystalfusion applied damaged wiper arm. 4vist to dealers to finally get fixed. Someone scratched roof of my truck given. NotMe DidIt had to finally. Kong said to me . The glass guy or detailer claim not me dit .then . Kong sent a picture to todd was given a quote 960 to have repaired at cost. So went to gecko there qoute total work done 721 my detectable 500 out of pocket.
Other Employees Tagged:
Jeff Hopkins Todd Hickey.
"These people I dealt with-good customer skills"
They were helpful with instructions and what I needed done. They changed the oil, put sticker in the window. Rotated tires. This is all I have to say
"25,000 inspection "
Fast and complete service provided even th ok ugh I came in :45 minutes earlier than my appointment. Inspection was complete and explained to me.
"Oil change and brakes "
Everyone was very nice and listened to my concerns. They took the time to explain what was found and next steps. I was happy with the results.
"Great staff. Great experience."
- Kyle (Stillwater)
I've worked in retail, I respect professionals. I appreciate people who listen and problem solvers. I have consistently had a great experience with the Rudy Luther Toyota group. Highly recommended!
"Great experience "
- Satisfied customer
The service staff are knowledgeable, helpful and very friendly. I enjoy taking my car in for the 5000 mile scheduled maintenance. Don’t object that the first two years are free and cookies, bananas and beverages are provided at no cost. I have used the Luther advantage card many times to get 10 cents off a gallon of gas and saved quite a bit of money.Plan to lease my next Toyota at Luther
My Service adviser was very pleasant and follow customer needs yang man. He called me back at time with very careful explanation what need to be done on first hand and what need little to pushed for next time.
Thank you very much for all your Service zone advisers, technicians and personally for Mr. Kong.
"Paint peeling on 2013 Toyota Avalon"
- Charles R Hoffmann
Reported peeling paint problem to Rudy Luthers Toyota. Service manager who had numerous reasons for the paint peeling cause, none of which were creditable. i.e. peeling area had been repainted, Driver damage caused paint to peel, etc. In short just a lot of "Flim Flam". Paint peeling is clearly a factory defect that Toyota will not warranty.
The reason it happens is Toyota was switching over to more environmentally friendly paints, paints with fewer volatile organic compounds.The problem was, they didn't really know what they were doing with the new paints, and some of the paint jobs failed Thus the real reason for paint peeling on some parts of the car. Service manager