Korey Mathews

I purchased my 2022 BMW X7 from BMW Catonsville in September of 2024, my first BMW, and unfortunately, every interaction with their service department has been increasingly disappointing. In Decemb September of 2024, my first BMW, and unfortunately, every interaction with their service department has been increasingly disappointing. In December 2024, while driving, my vehicle’s electrical system shut down. I lost power steering, and multiple systems began malfunctioning. I managed to get the car to the service center, was provided a loaner, and sent on my way. I heard nothing for days. I had to chase down updates, only to be told repeatedly they were “still running tests.” After over two weeks of being in the service center and communications with BMW HQ, I was told the “fix” was a software update. That was their resolution after holding my car for that long with little to no communication or explanation. On the day I was told to pick up my car my vehicle emailed me with the same error and told me to take it for repair. Because of this experience, I have lost confidence in my vehicle. This wasn’t my first bad experience. During my very first service visit, I stood and waited while service staff bussied themselves with other things. I was there to have a dent in my armrest, a missing back wiper cover replacement and a key card addressed. When someone finally spoke to me the interaction was poor,I told him why I ws there and his loud response was to say they didn’t have any loaner vehicles available and that maybe someone could “give me a ride.” Eventually someone stepped in and helped, but the lack of urgency or care was clear. By the way, the armrest was replaced beautifully, but I still don’t have the key card, and the back wiper cover is still broken - small issues, but issues that have been repeatedly mentioned and never addressed. Things got worse when my vehicle needed bodywork after being hit in May. I took it to BMW Annapolis (farther, but worth the drive), where a technician casually asked me if I wanted the door repainted from my “previous accident.” I had no idea what he was talking about. He then showed me proof the vehicle had prior damage, damage that BMW Catonsville never disclosed to me when I purchased the car. I reached out to Korey, my salesperson, who has always been respectful and responsive. He passed the information to management, but no one from management thought these issues were important enough to speak with me, apologize, or show basic empathy or accountability. The final straw came earlier this week when I received an error message on my X7. Instead of driving five minutes to BMW Catonsville, which is literally in my neighborhood, I chose to drive to BMW Owings Mills, and the difference in service was 180 degrees different. Professional, attentive, communicative, the exact opposite experience of what I’ve come to expect from Catonsville’s service department. This shouldn't be the reality, but sadly, I would rather drive the 25 minutes to Owings Mills than subject myself to poor service that I have to turn around and pay for. The only redeeming experience I have had at BMW Catonsville is with Korey Mathews in sales, who treated me with respect, kindness, and professionalism. My experience with the service department does not reflect my interpretation of the BMW standard or the level of care you would expect when buying a premium vehicle. My advice: If you value your time, your vehicle, and basic customer service, take the drive and go somewhere else. BMW Catonsville's service team either doesn’t care or is uninterested in delivering a positive ownership experience. More

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What a great experience with BMW of Catonsville! Brittany was wonderful- she knows BMWs and answered all my questions. My work schedule is intense, so she made sure she could accommodate my time to Brittany was wonderful- she knows BMWs and answered all my questions. My work schedule is intense, so she made sure she could accommodate my time to test drive a number of models. Never any pressure; she wanted to ensure I would be happy with my choice. The whole experience and team at Catonsville were stellar. Thank you- I love my new BMW! More

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Everyone I encountered was professional and friendly. They kept me informed as the car was being built and I really enjoyed the reveal! They kept me informed as the car was being built and I really enjoyed the reveal! More

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Absolutely the best car buying experiences—bar none! I’ve purchased many vehicles over the years, but I felt like family from the moment I walked in because of how genuine and welcoming Korey Mathews w I’ve purchased many vehicles over the years, but I felt like family from the moment I walked in because of how genuine and welcoming Korey Mathews was at BMW of Catonsville. As a result, I purchased three ultra-exclusive BMW’s from him within 3months…the 2025 BMW XM, a 2025 BMW i7 xDrive60, and today I bought the all new 2025 BMW M5! Korey always takes his time to help me select the perfect vehicle, and he’s extremely personable and professional throughout! When it came to financing, Jhonayra went above and beyond to explain all the options clearly and made the process seamless. Honestly, I always forget that I’m in a dealership when I’m with them—it’s that smooth. This is without a doubt my favorite place to buy a vehicle, and I’ve already sent family to Korey…they bought two BMW’s on Saturday! I’ll definitely be giving Korey and Jhonayra my business and all my referrals going forward. I sincerely appreciate how they take care of me and my family! More

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Jae was patient and helped us as we figured out exactly what we wanted. He was excellent at answering our questions and getting support when we needed more information. what we wanted. He was excellent at answering our questions and getting support when we needed more information. More

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Korey Mathews comes with my highest recommendation. Knowledgeable & Kind. He made this experience about me & not a “sale” or “quota” for him. Thank you for a professional & personal great experience! Knowledgeable & Kind. He made this experience about me & not a “sale” or “quota” for him. Thank you for a professional & personal great experience! More

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Brittany Hill is just amazing. This is my 5th BMW and I’ve had 3 Lexus and I’m telling you I’ve never experienced any service like the one that I’ve received from Brittany. Her att This is my 5th BMW and I’ve had 3 Lexus and I’m telling you I’ve never experienced any service like the one that I’ve received from Brittany. Her attention to detail is impeccable, down to her opening the trunk of my new car while my hands were full and she was in the process of removing my tags from my old car. She just anticipates everyone’s next move and she stays two steps ahead. I’ve never seen anything like it. As someone who absolutely hates being in a car dealership, she was a delight to work with, very professional, personable, funny, attentive, just an absolute joy. She almost got me the absolute most value for my trade-in. I really didn’t think that I would be buying a car, I didn’t think the deal would come together the way I needed it to. I didn’t need to haggle or anything. BMW of Catonsville really got it right with Brittany. More

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I would highly recommend Korey Matthews for your sales needs. His genuine nature, attention to detail and honesty as a salesman is unmatched and refreshing. He makes the car buying experience very pleasan needs. His genuine nature, attention to detail and honesty as a salesman is unmatched and refreshing. He makes the car buying experience very pleasant and enjoyable with his infectious personality Even after the purchase of my vehicle I have been able to call Korey for assistance with understanding my vehicle. If it weren’t for the pushy and stereotypical manager that I had to see to finalize the purchase of my vehicle, I would have given 5 stars. I’m a customer of Korey’s for life and I know that Korey will make sure that I never have to deal with that manager ever again, if that manager is still there. More

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BMW of Catonsville was very clear, professional, and helpful. Jae Lim in particular was fantastic - he was incredibly prompt, responsive and made the whole process very smooth and efficient. It was defi helpful. Jae Lim in particular was fantastic - he was incredibly prompt, responsive and made the whole process very smooth and efficient. It was definitely worth the extra drive to work with Jae and this dealership. More

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Korey is AMAZING! He’s an absolute gem! If you’re looking for a car salesman who is personable and has your best interest at heart, go see him! Top notch service! He’s an absolute gem! If you’re looking for a car salesman who is personable and has your best interest at heart, go see him! Top notch service! More

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