Kristin Petersen | Page 4

They picked up my car, called me with something I needed and returned my car and returned my car More

by csschneider54 Verified Customer Verified Customer

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The staff is very capable and very friendly. I feel blessed to have such a great team that I can trust. Gratefully, Millie Masse I feel blessed to have such a great team that I can trust. Gratefully, Millie Masse More

by prmasse Verified Customer Verified Customer

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First, I have no problem with the front of the house because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not stellar regarding the back of the house (an element in the service department), it was determined that something was wrong with the review. There was nothing wrong with what I said or how I said it. I was not happy with the service and felt that Kristin jumped the gun by allowing the service department to start repairs that I had not authorized. I came in for an oil change that should have cost less than a hundred. Did want back up lights checked and changed, but that was all I authorized. The bill that was supposed to cost maybe 150 - 200 at the most, ended up nearly 500 dollars, and the initial cost was over 600. My question is, what happens if I did not have the money for repairs that I did not authorize...and even though I did have the money at the time, I am still not happy with the charges that were incurred that I did not authorize. Unless there is a factory recall where I have to take my vehicles to the service department--and with Ford's factory recalls, that might take years in the making--I will not be servicing my vehicles here again. If there is an issue with this review because it was not five star, then please, stop asking people to give reviews if you don't want them to express an honest opinion. More

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angela is amazing, very kind & helpful. takes her time with specific descriptions of services done and needed. takes her time with specific descriptions of services done and needed. More

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I have all of my service work and repairs done here. Everyone I have worked with has been great! I would recommend Austin Ford Chrysler to anyone looking for quality, dedication, and great customer serv Everyone I have worked with has been great! I would recommend Austin Ford Chrysler to anyone looking for quality, dedication, and great customer service! More

by EANDE0 Verified Customer Verified Customer

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keys worked great, however, I never did receive a quote for the extra work suggesting to be done for the extra work suggesting to be done More

by UNIVERSALSEAN Verified Customer Verified Customer

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Great service. Staff was friendly and easy to deal with. Pickup and delivery was very convenient. Staff was friendly and easy to deal with. Pickup and delivery was very convenient. More

by JTNEVE Verified Customer Verified Customer

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One other thing I took my 13 Silverado for warranty work they replaced alternator. When I took it in everyone worked when I got it back my amplifier I just had installed a week before no longer worked and t they replaced alternator. When I took it in everyone worked when I got it back my amplifier I just had installed a week before no longer worked and they did nothing about it. So cost me more money More

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Took my 13 Silverado in a week ago for a oil pressure problem and alternator problem. Got my truck back dec 18 3025. To having a new alternator installed and it was over charging I took it back and they problem and alternator problem. Got my truck back dec 18 3025. To having a new alternator installed and it was over charging I took it back and they inform me ity battery is bad. I took it to two parts stores to have it tested and two other shops to have the battery test good and the alternator over charging. They charged me an additional 99.95. I'm xxxxxx cause it wasn't the problem and even if so they had installed the alternator wouldn't they have checked it while they had it and not charged me th e additional money. I will not recommend this shop to anyone and I will be discussing it with people I know that go there to stop going there. As this is not right to treat a customer this way. On top of that when I try to talk to the manager he just ignores my calls and switches me to someone else to not deal with it. More

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Everyone was exceptional with helping me. Parts and labor seem to be a little expensive. The lady at the front desk checkout is amazing very good at her job and very friendly! Parts and labor seem to be a little expensive. The lady at the front desk checkout is amazing very good at her job and very friendly! More

by booheragency Verified Customer Verified Customer

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