Kristina Pszotka | Page 3

Excellent service as always I brought in my 2008 civic for some routine maintenance and then found that the bill was going to be higher as is expected with a car that is aging. B I brought in my 2008 civic for some routine maintenance and then found that the bill was going to be higher as is expected with a car that is aging. Because I have always had such a great experience with Valley Honda, I decided to run the numbers on a new car and found that it was a better financial investment for me. Ray was a pleasure to work with and made purchasing a new car easy and way less stressful than it can be at times. I will continue to bring my business to Valley Honda because I always have a great experience. Everyone is friendly, knowledgeable, transparent and willing to take the time to answer all questions I might have. I highly recommend coming here for your next vehicle service/purchase needs! More

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Great service! Tom was great with helping me lease my new car. This is the third time I have to gone to him to lease or purchase a Honda. Excellent service, very f Tom was great with helping me lease my new car. This is the third time I have to gone to him to lease or purchase a Honda. Excellent service, very friendly, highly recommend! More

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Another good experience I brought my Pilot in for a minor scheduled service. Kristina explained everything and checked for recalls, which there were none. They finished 30 mi I brought my Pilot in for a minor scheduled service. Kristina explained everything and checked for recalls, which there were none. They finished 30 minutes under the estimate and explained the condition of the car. They have a great waiting room for getting work done. Definitely a well-run operation. More

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2 years of great service down the drain. This is not by first bad review for Valley Honda. 2 years ago I was given my Ridgeline back with only 1/2 the breaks put back together. They bent over This is not by first bad review for Valley Honda. 2 years ago I was given my Ridgeline back with only 1/2 the breaks put back together. They bent over backwards to make it up to me. I forgave and moved on. I have used this fine company ever since. So last week I made an 8 am appointment to have roof rails put on my wife's CRV. When I arrived I was told there was a recall on the 2017 CRV. I thought it odd that they did not tell me this when I made the appointment. Oh well. They told me an hour and 1/2 for the rails then another hour and 1/2 for the recall (To replace an electronic card. I said, "Sounds like I'm waiting in line twice even though I made an appointment." No response. Kristina Budner, the woman waiting on me asked what my wife was quoted. (If your a Valley regular you know this is a no no. You look it up.) I new it was $400 something but I was not sure exactly. She wrote $400.00 on the work order. I new it was wrong and did not care if they adjusted it to the quoted price, I'm reasonable, When I said I would wait Kristina offered to shuttle me to my office about a mile away. I took the ride but had a 12:30 appointment this afternoon. Then I waited. After 3 1/2 hours I called them. I was told that the roof rails still needed to be installed by a different gentleman. I told this person to have Kristina call me. Kristina called about 2 minutes later and said the car was complete. I said, "Good thing I called YOU." Then I waited for the shuttle (FYI my left foot is in a cast). I waited 30 minuets. Then I got a call from the driver who said he would be there in 10 minutes. 20 minutes later he arrived. He said he was having trouble finding my office despite my giving exacting direction to 2 other people at Honda. "Nobody told me directions." he said. Now remember I'm at Jefferson and Fort Hill. On the way back the driver seemed confused. At one point, he was in the left lane, I said "Don't you want to be on the right?" "No" he said. Then he looked around and suddenly had to cross all 3 lanes on 59 and drive through a parking lot to go back to the Honda Dealership. Guess I was right. But that's not all. When I finally got inside my bill was $514.00. I was told it was tax but, those who are regulars know, at least has been my experience, that the price quoted is the entire price charged, until today anyway. And lastly the comment card they ALWAYS hand you at the end of any transaction with them. I had to ask for it. But at that point I expected no less. I have been a faithful customer even after the brake job fiasco. But maybe something has changed. The only thing different about this experience was that it was no different then any other dealership. I left around 12:50 pm. More

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Highly recommend Kristina Budner for car service Kristina Budner always makes the maintenance and repair process a great experience at Valley Honda. I have brought my last three vehicles in for routi Kristina Budner always makes the maintenance and repair process a great experience at Valley Honda. I have brought my last three vehicles in for routine visits and a few cosmetic issues over the years. She always greets her customers with a reassuring and knowledgeable smile. I appreciate not dreading my trips to the dealership and trust their opinion on the safety and needs of my vehicles. More

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Above and beyond ... excellent service. Very professional way. Polite and detail oriented service. Exceptional. Pat Malik is the right one for the job. If I have to rate him.... He is a top Very professional way. Polite and detail oriented service. Exceptional. Pat Malik is the right one for the job. If I have to rate him.... He is a top level performer. Thank you so much Pat. More

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Once Again, Tom Came Through I'm a second time buyer at Valley Honda. I decided to go back and see Tom and get another new car. Not surprisingly, Tom exceeded my expectations wi I'm a second time buyer at Valley Honda. I decided to go back and see Tom and get another new car. Not surprisingly, Tom exceeded my expectations with his careful attention to detail, thorough explanation of each and every question I presented, and absolute no-pressure sales approach. To be fair, everyone that I have ever dealt with at Valley Honda has been exemplary ( from Sales, to Service; from Finance to Management ). Whether it be their patience and understanding, willingness to listen to your concerns, or overall care and treatment of you as a person, not just as a potential customer, this dealership is amazing. I absolutely recommend that you go see Tom if you truly want a relaxed and pleasant car buying experience and atmosphere. Whether you purchase a vehicle or not, you will be treated right !! More

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Buying Experience My second new car I’ve bought from Nick Theodor - first was a 2014 Accord, now a 2019 Odyssey. Would definitely buy from him again. My second new car I’ve bought from Nick Theodor - first was a 2014 Accord, now a 2019 Odyssey. Would definitely buy from him again. More

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Always enjoyable experience! Love this dealership-professional, knowledgeable, accommodating. Service is fantastic! Every aspect of dealing with your automobile and satisfaction Love this dealership-professional, knowledgeable, accommodating. Service is fantastic! Every aspect of dealing with your automobile and satisfaction with your purchase is covered. Tom did a super fantastic job explaining the features of the car, getting us what we wanted, and getting to know our family. We will continue to come back for our purchases. More

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Always a great experience Originally a Honda customer, tried the Lincoln Navigator and went back to Honda. Need I say more? Been a Honda customer for over 15 years. Enough a Originally a Honda customer, tried the Lincoln Navigator and went back to Honda. Need I say more? Been a Honda customer for over 15 years. Enough about the vehicle, let's talk about the personal service. We have always had great customer service. From the sales person, parts department, cashiers, service department and the people that take care of the coffee bar. Always a smile and asking "what else" can we do for you. Our latest experience was with Dave Kemp. Brought my husbands car in for maintenance and ended up trading it in for a 2017 Accord Touring. Dave was a pleasure to work with. Upon delivery of the new vehicle, Dave was very thorough in explaining all the "bells and whistles". Very patient and encouraged us to call him if we had any further questions. Valley Honda knows "customer service". We highly recommended this dealership. More

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