Kurt Kossmann | Page 15

Recalls I am a Director of Transportation at Aston Gardens a senior living community and had to bring and F-550 bus to repair a recall I easily made the app I am a Director of Transportation at Aston Gardens a senior living community and had to bring and F-550 bus to repair a recall I easily made the appointment on line and when I arrived everything was ready for them to do the job. I also bought and service my personal vehicle there as well. Great knowledgeable service people that know the meaning of customer service. More

by bwalsh6 Verified Customer Verified Customer

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Became to big and less customer sensitive. I have been a customer for 20 years and purchased 2 explorer’s and had 3 vehicles serviced there’. customer for 20 years and purchased 2 explorer’s and had 3 vehicles serviced there’. More

by jrauback Verified Customer Verified Customer

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Service for Explorer So far,so good on the repair and service. This involved a recall repair. All was explained well by Amber. All work appears to have been completed co So far,so good on the repair and service. This involved a recall repair. All was explained well by Amber. All work appears to have been completed correctly. More

by gregvenice Verified Customer Verified Customer

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My car was taken back right at my set appointment time and was taken care of really quickly! They recommended some services that would make my car run better but did not pester me about it. and was taken care of really quickly! They recommended some services that would make my car run better but did not pester me about it. More

by jessica sutton Verified Customer Verified Customer

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Nice People - Great Team Just an Oil Change. Service team help me solve a battery tender issue. They were efficient and polite. Made me feel appreciated. It is not the sales t Just an Oil Change. Service team help me solve a battery tender issue. They were efficient and polite. Made me feel appreciated. It is not the sales team that you only see every 2 to 4 years. Its the service team that brings me back. More

by burnsjohn Verified Customer Verified Customer

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Total Disappointment (AGAIN!) Made an appointment. Brought the vehicle in the night before, as last time I brought the vehicle in for service, not all items were addressed becaus Made an appointment. Brought the vehicle in the night before, as last time I brought the vehicle in for service, not all items were addressed because you "ran out of time". Even though I brought the vehicle in the day before the appointment, when I call in at 3:30 pm to find out about the status of the vehicle - I was told that you hadn't gotten to it yet. Twice? Totally unacceptable. I work for the State of Florida and we have vehicles that have high mileage and need LOTS of service. In my opinion, NOT the right kind of customer to piss off. Apparently, you think otherwise. More

by andy.j.carrier Verified Customer Verified Customer

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This is my 4th new vehicle that I have purchased from Ford. Matthews Ford has been the best dealership that I have ever dealt with. I think the service department is the best. Joe Bishop is very good sal Ford. Matthews Ford has been the best dealership that I have ever dealt with. I think the service department is the best. Joe Bishop is very good sales person. More

by tybeegeorge5 Verified Customer Verified Customer

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Other than scheduling service this dealership is top rated in my opinion. It’s always busy trying to get into the service department but they are excellent once you do. rated in my opinion. It’s always busy trying to get into the service department but they are excellent once you do. More

by rgouge31 Verified Customer Verified Customer

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Everyone is very pleasant & professional Very Pleased to date, everyone tries very hard to make it a pleasant experence. Will continue to use your service and enjoy your coffee and snacks Very Pleased to date, everyone tries very hard to make it a pleasant experence. Will continue to use your service and enjoy your coffee and snacks More

by pitzy1111 Verified Customer Verified Customer

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Easy to work with MC Easy in, easy out. Provided a pleasant waiting room with goodies and coffee. Time of work was reasonable, however, I'm still not happy to be charged $ Easy in, easy out. Provided a pleasant waiting room with goodies and coffee. Time of work was reasonable, however, I'm still not happy to be charged $140 for the pleasure of knowing "what is wrong". If service is provided by the dealer, this cost should be credited on the final bill. More

by emfretz2010 Verified Customer Verified Customer

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