Kurt Kossmann | Page 22

Air bag light on Air bag light was on, service department got my car right in and did a great job. Parts had to be ordered but came in next day. Air bag light was on, service department got my car right in and did a great job. Parts had to be ordered but came in next day. More

by mwhiteman1987 Verified Customer Verified Customer

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M-C is the best I love my dealership in Illinois but MatthewsCurrie could almost push them out of the running for first place. Everyone was so helpful to me and pati I love my dealership in Illinois but MatthewsCurrie could almost push them out of the running for first place. Everyone was so helpful to me and patient in answering my questions and worked really hard to fit me in when I had a semi emergency. I give everybody I’ve met six stars out of a five star rating. More

by houseofhonn Verified Customer Verified Customer

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Very efficient, friendly staff. Very clean. Everyone was so friendly & helpful, kept us updated on their progress. Impressed with the cleanliness everywhere. A big surprise was the lunch. The Everyone was so friendly & helpful, kept us updated on their progress. Impressed with the cleanliness everywhere. A big surprise was the lunch. The coffee is always appreciated, More

by carcook99 Verified Customer Verified Customer

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Great experience Tristen and Kurt were very helpful they worked as a team helping me. Tristen took care of my recall items oil change and even wiper blades ! He was re Tristen and Kurt were very helpful they worked as a team helping me. Tristen took care of my recall items oil change and even wiper blades ! He was really great, I really appreciated it and will continue to be a customer. More

by BIGTRIPLED Verified Customer Verified Customer

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OIL CHANGE Always a pleasure to visit M-C FORD. I'm well taken care of anytime, anywhere from parts, Body Shop, or service. All of my needs are addressed. Always a pleasure to visit M-C FORD. I'm well taken care of anytime, anywhere from parts, Body Shop, or service. All of my needs are addressed. More

by POSTALBIKER Verified Customer Verified Customer

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Raptor Maintenance Professional staff. Service was performed in an hour. Great service department. Waiting area was clean and comfortable. Service manager went over Professional staff. Service was performed in an hour. Great service department. Waiting area was clean and comfortable. Service manager went over the vehicle check score report. More

by DRAINO79 Verified Customer Verified Customer

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Recall Was there for recall Transmission. Kurt was very helpful. Will return to have issue fixed that wasn’t covered under recall in a couple of weeks Was there for recall Transmission. Kurt was very helpful. Will return to have issue fixed that wasn’t covered under recall in a couple of weeks More

by cmrhodes2005 Verified Customer Verified Customer

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Keyless entry and faulty battery monitoring system I as pleased I was able to get the subject issues repaired under warranty with no hassles other than inconvenience and having to take time to go into I as pleased I was able to get the subject issues repaired under warranty with no hassles other than inconvenience and having to take time to go into the dealer. I am a bit dismayed and disappointed in Ford Quality of design or manufacturing issues or possibly component supplier issues that I had this issue at all and had to deal with it. It does not speak well to overall Ford Quality that this problem happened in less than 2 years of purchase of my new 2016 Edge. I also requested ESP Protect information from Service Manager Russel. He took time to sit down with me in his office and personally give me the information and price for an ESP plan for my Edge. Russel went out of his way to get this information for me. I am disappointed that I even need to consider and extended warranty plan at significant expense to keep my major and expensive purchase issue free and operational. I would like to see a more robust factory warranty to cover the vehicle for 5 years and 60,000 miles. Other auto manufacturers offer more extensive warranties for their cars and that will certainly be a major consideration in my next new car purchase. David Smity More

by Smith_317 Verified Customer Verified Customer

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Great service Brought my fusion in for a transmission problem and worked with Kurt Kossman. He was very professional and my repair was done on time and done right o Brought my fusion in for a transmission problem and worked with Kurt Kossman. He was very professional and my repair was done on time and done right on my first visit. More

by heidim Verified Customer Verified Customer

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Great Service It's always easy to work with Kurt at the dealership. Service is quick and everything done is always explained in advance before doing the work. It's always easy to work with Kurt at the dealership. Service is quick and everything done is always explained in advance before doing the work. More

by jonsanole Verified Customer Verified Customer

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