Kyle Albrecht | Page 2

Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment mad longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m. More

Report | Print

They provide attentive, fast, friendly and efficient service; in this case for a dead battery problem. service; in this case for a dead battery problem. More

Report | Print

I am extremely grateful that Pappas Toyota got our car in to repair a window. We were very impressed with the speed of the repair and the price. to repair a window. We were very impressed with the speed of the repair and the price. More

Report | Print

Nail in tire, it was repaired under warranty less than a hour. I really appreciate the honesty of the service team and service. hour. I really appreciate the honesty of the service team and service. More

Report | Print

Wonderful job! It was quick and efficient, I was scheduled the day I requested. Thank you It was quick and efficient, I was scheduled the day I requested. Thank you More

Report | Print

I took my 2018 Camry to Pappas Toyota in St. Peters, MO as I was having issues with the HVAC system. Pappas service department analyzed the car and told me the issue was a failure in the HVAC assembly that as I was having issues with the HVAC system. Pappas service department analyzed the car and told me the issue was a failure in the HVAC assembly that was located under the dash. The diagnostic team identified the error by the code it received from the OBD-11 port. The service team provided me with the error code and the part number in question. The estimate came back and parts/labor would cost (with tax) $4,695. This seemed very high, and I was interested in options. The service manager quickly asked if I was interested in selling my car. If I were interested in selling my car Pappas would be interested since their used car inventory was low. I was then informed the “failed part” was not available and it may take some time to locate the part. I called to a few other dealerships around town and the part cost varied from $1300 t0 $2200 from one dealership to another. This process was several months long as there was not any availability of the part in North America. After calling Toyota North America corporate I learned Toyota was not seeing an issue with the part in question that Pappas reported failing. Finally, I expanded my search to another dealership (Dealership #5) in the St. Louis Metro area. After 5 minutes on the phone, the service/parts team estimated that it was not the part Pappas recommended because that part was a total assembly that included several other parts and they had not ever seen a failure in this larger HVAC assembly. There assumption (Dealership #5) was a failed solenoid and I agreed to drop my car at their shop for analysis. The service team from the final Dealership #5, reported that they identified the failed part by the OBD-11 code and it was in fact only a solenoid not the entire HVAC assembly. The part in question cost $290 vs. Pappas quote of $2,200 for the incorrectly diagnosed part. Labor for the repair from Dealership #5 was estimated at 8 hours vs 15 from Pappas. In the end, the labor estimated for the correctly identified part was only 6.5 hours. vs 15 from Pappas. The final total cost to have my car repaired at Dealership #5 was $1,300 vs. Pappas quote for $4,500. A difference of almost $3,400. Keep in mind, when a consumer catches fraud in process the easy answer, when confronting a shop or dealership is “it was misdiagnosed.” However, when the offer to buy the car is the next best option and immediately offered to the consumer--this is a red flag. There is a used car shortage in the industry and when repairs seem too high it may make sense to sell the car for a newer model. When dealerships manipulate this process with consumers to gain an advantage it is unethical and sometimes fraud. Be careful when you go to any dealership and always get a second, third or fourth opinion. Part 2 Follow-Up: I had to follow-up my review to respond to Pappas Toyota reply relating to my review. I had responded to their reply to my review and my response was deleted from Google reviews. So, I am addressing the reply here where it can not be deleted. Pappas Toyota claimed their technician made a mistake and did not work at their shop anymore. However, since the repair was so large I had several conversations with the project leader (D.S., who still is working at Pappas.) Also, when I was ready to repair the car, I had another conversation with D.S. to confirm this was actually the right repair. Pappas had several chances to verify if they were diagnosing the correct problem based on the diagnostic error code. #PappasToyota #RepairScams #Fraud More

Report | Print

Isabel was amazing. We found ourselves in an odd situation when we needed to buy a new minivan. Isabel was patient, courteous, very helpful when questions needed answered. The rest of the team was j situation when we needed to buy a new minivan. Isabel was patient, courteous, very helpful when questions needed answered. The rest of the team was just a helpful when I needed more info on my trade. I highly recommend Pappas and Isabel. She and the team there made my purchase seamless. I never felt pressured or that they were trying to get more out of me than I wanted. In fact, just the opposite. I felt they were truly trying to get my needs met. Thank you Isabel! More

Report | Print

Maintenance department passed a vehicle as good and road worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is gross worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is grossly incompetent. Dealership does not stand by their work if you do not have someone else check their work and find their mistakes within 24 hours. More

Report | Print

Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pu was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues. More

Report | Print

Paul is always pleasant to work with. He is upfront with what is going on with your vehicle. Have been working with this dealership for 20 plus years and have worked with Paul always. I truly recommend Papp what is going on with your vehicle. Have been working with this dealership for 20 plus years and have worked with Paul always. I truly recommend Pappas Toyota for sales and service. More

Report | Print