Kyle Jesus | Page 2

Saw a used truck with plow listed online through Tim's. I used the online form to contact the dealer to schedule a test drive for the following weekend. Wife and I drove a couple hours to test drive the tr I used the online form to contact the dealer to schedule a test drive for the following weekend. Wife and I drove a couple hours to test drive the truck and included plow. We arrived at the agreed time. First problem was that the representative I had spoken to and thought I would be meeting with wasn't there. The seemingly only guy at the location had no idea about the appointment. The second problem was that the plow was uninstalled and in the bed of the truck. So how could we have tested it? The last and most important problem was after we got there, the guy who was available told us the frame needed, "major work." That was 100% not included in the listing or mentioned at all before we made the trip. All he could offer was to show us other trucks and maybe have a plow attached for an additional fee. I don't want to accuse anyone of "bait and switch," but it definitely smelled like it. On the way home, I texted the original contact person to express our disappointment. He offered no apology. He did say, however, that they have many other trucks we could look at. No thanks. Instead, we bought a different truck from another retailer. More

Helpful 1

Report | Print

Easy to work with. Easy finance process. Very well prepared vehicle. Better selection of trucks to choose from than other used dealers I looked at. Easy finance process. Very well prepared vehicle. Better selection of trucks to choose from than other used dealers I looked at. More

by rsimmons252 Verified Customer Verified Customer

Helpful 0

Report | Print

Nice friendly people to work with. will by my next vehicle there. I will recommend my friends to go there. will by my next vehicle there. I will recommend my friends to go there. More

by Jim Verified Customer Verified Customer

Helpful 0

Report | Print

Make sure you want an extended service contract before you buy it. I tried to cancel it 4 days after feeling pressured into buying one. To date I have no idea how much of the money they are keeping. I've you buy it. I tried to cancel it 4 days after feeling pressured into buying one. To date I have no idea how much of the money they are keeping. I've asked and they didn't give me a response except that it may take up to 90 days for the refund to go to the credit union. I feel used and taken advantage of as a senior citizen. More

by roachrwr Verified Customer Verified Customer

Helpful 0

Report | Print

Recently purchased a truck with Tim’s Truck Capital. Experienced some challenges and was beginning to get frustrated. I then began communicating with Amber. Amber has been AMAZING — patient, communicati Experienced some challenges and was beginning to get frustrated. I then began communicating with Amber. Amber has been AMAZING — patient, communicative, and I truly feel like she has my best interest at heart. Her customer service skills are superb! Because of her, I would highly recommend Tim’s Truck Capital! More

by nicole.valanzola Verified Customer Verified Customer

Helpful 0

Report | Print

They are a very well respected dealership! Very easy to work with and professional, it was a great experience! Very easy to work with and professional, it was a great experience! More

by fazman7635 Verified Customer Verified Customer

Helpful 0

Report | Print

It was a very good experience, the staff was very friendly and helpful, I will definitely come back for my next vehicle!!! friendly and helpful, I will definitely come back for my next vehicle!!! More

by timothybourrie Verified Customer Verified Customer

Helpful 0

Report | Print

It was a very positive experience and I would highly recommend Tim's Truck Capital to all prospective buyers recommend Tim's Truck Capital to all prospective buyers More

by bfarnum13 Verified Customer Verified Customer

Helpful 0

Report | Print

Still waiting on a response about the trailer hitch that was damaged. Also Kyle was amazing. But the truck still smells like cigarettes and found cigarette butts in ash tray. We paid to have it detailed bec was damaged. Also Kyle was amazing. But the truck still smells like cigarettes and found cigarette butts in ash tray. We paid to have it detailed because the truck was 2 days late delivering and we needed it. More

by maegancregg Verified Customer Verified Customer

Helpful 0

Report | Print

Helpful and informative, knew what he was talking about , made the whole truck buying process a pleasant experience made the whole truck buying process a pleasant experience More

by onsitetrafficcontrol603 Verified Customer Verified Customer

Helpful 0

Report | Print