Kyle Ward | Page 18

When we purchased the vehicle in June, my husband and I were told that the oil change was free whether it be regular or synthetic oil. When I went in today, I was informed that we had to pay the differenc were told that the oil change was free whether it be regular or synthetic oil. When I went in today, I was informed that we had to pay the difference between the regular and synthetic oil. We didn't mind paying for this but we were misled at the time of sale and this should be corrected so other customers are not misled. More

Helpful 2

Report | Print

After recently purchasing a truck from Handy Toyota my parents, who knew we were looking for a car, recommended them to us. We were fortunate enough to be able to work with the same sales rep that that t parents, who knew we were looking for a car, recommended them to us. We were fortunate enough to be able to work with the same sales rep that that they had, Kyle. He offered us clear information about our various purchasing options and worked with us to find something that would meet our needs. His patience, honesty and low pressure approach were certainly things that we appreciated. Our sales experience was a wonderful one and was certainly worth the 1.5 hour drive it took to get to Handy Toyota. Although there are other Toyota dealers that are closer to where we live our positive experience with Handy Toyota will bring us back there the next time we need to look for a vehicle. More

Helpful 1

Report | Print

Kyle went above and beyond to make this deal happen. Driving to Rouses Point and waiting for a late train is real service. Assuming the delivery of my plates from New York State goes as smoothly as the Driving to Rouses Point and waiting for a late train is real service. Assuming the delivery of my plates from New York State goes as smoothly as the rest of the deal did, I will be a happy customer. Thanks More

Helpful 1

Report | Print

Kyle was professional, informative, patient and willingly answered all of my questions. His knowledge and ability to show me different options allowed me to make an informed decision. All staff members I met answered all of my questions. His knowledge and ability to show me different options allowed me to make an informed decision. All staff members I met were cordial and made sure my needs were met. More

Helpful 1

Report | Print

Kyle was professional, informative, patient and willingly answered all our questions. His knowledge and ability to show us different options allowed us to make an informed decision. All staff members we met answered all our questions. His knowledge and ability to show us different options allowed us to make an informed decision. All staff members we met were cordial and made sure our needs were met. More

Helpful 1

Report | Print

We always have great service and can always get in to see someone quickly. The staff is friendly and helps to answer our questions. From the owner to the oil changers, you know that you'll be treated fairly someone quickly. The staff is friendly and helps to answer our questions. From the owner to the oil changers, you know that you'll be treated fairly and with respect. The dealership is convenient and centrally located. More

Helpful 1

Report | Print

MY EXPERIENCE WITH HANDY TOYOTA WAS A VERY GOOD ONE. IT WAS ACTUALLY THE FIRST TIME I'VE LEASED A VEHICLE. KYLE EXPLAINED ALL BENEFITS ABOUT LEASING AND WHY IT WAS A GOOD OPTION FOR MY WIFE AND I. FOR A NE WAS ACTUALLY THE FIRST TIME I'VE LEASED A VEHICLE. KYLE EXPLAINED ALL BENEFITS ABOUT LEASING AND WHY IT WAS A GOOD OPTION FOR MY WIFE AND I. FOR A NEWER SALES PERSON, KYLE KNEW THE VEHICLE WE LEASED VERY WELL. HE WAS VERY INFORMATIVE AND ALSO VERY PATIENT. WHAT I LIKED MOST ABOUT HIM IS THAT HE WASN'T OVERLY AGGRESSIVE.ONE OF THE BETTER TRANSACTIONS THAT I'VE EVER HAD WITH A VEHICLE. WE'LL BE BACK, IM SURE. THANKS KYLE. JEFF PARAH More

Helpful 1

Report | Print

Kyle was awesome to work with. He did not try to over sell me just gave me the facts. He is a valuable employee for Handy Toyota. I would recommend him to all my friends and family. The Tundra I purchase sell me just gave me the facts. He is a valuable employee for Handy Toyota. I would recommend him to all my friends and family. The Tundra I purchased was everything he said it was. He knew the vehilce inside and out. More

Helpful 1

Report | Print

I was given this rating because on Friday 07/23/10 I had an oil, lube, filter change, and routine tune up done at Handy Toyota. As always I was very pleased with the timely service done on my vehicle. The an oil, lube, filter change, and routine tune up done at Handy Toyota. As always I was very pleased with the timely service done on my vehicle. The Service Team is very helpful, honest, and willing to go over and above if need be. Keep up the awesome work and service you provide to all your customers. Thanks again! More

Helpful 1

Report | Print

First-time Toyota & Handy customers. My wife and I bought our last vehicle (not a Toyota) out of state due to local VT dealers unwillingness to work with us on our terms. We assumed we would have the bought our last vehicle (not a Toyota) out of state due to local VT dealers unwillingness to work with us on our terms. We assumed we would have the same experience buying our Toyota, but Handy's proved us wrong! We contacted them on-line and they responded promptly with a professional, friendly and no-nonsense reply to our request. They were up-front with their pricing, took the time to research our questions and enthusiastically worked to earn our business. Overall they were very competitive and showed a commitment to service. No messing around, just a solid deal. They met our needs and gained a new customer. More

Helpful 1

Report | Print