Lana Gault | Page 4

Greenway Kia West responded

Juan David, thank you for your kind words. We’re glad our Kia service team provided excellent, fast, and professional care, and that our staff made your visit friendly and attentive. We appreciate you choosing Greenway Kia West in Orlando for your vehicle’s service needs. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Hi Henrylubin, I’m truly sorry for the experience you’ve described and the repeated communication issues you’ve faced with our service department. We never want a customer to feel unheard or frustrated, especially when they’ve been loyal to us for years. I’d like the opportunity to speak with you directly to review what happened and see how we can make this right. Please contact me at markfoster@greenwayauto.com or call the dealership so we can address your concerns personally. – Mark Foster, Service Manager

Greenway Kia West responded

Thank you for your feedback. We’re glad our team was attentive and kept you informed throughout your visit. It’s great to know you and your family felt welcomed at Kia West. We appreciate your business. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi, Thank you so much for your feedback and for being a verified customer at Greenway Kia West! We’re thrilled to hear you received fast, friendly, and helpful service during your visit. Our team is dedicated to making every Kia service appointment in Orlando simple and easy for our customers. If you have any questions about your vehicle’s maintenance or need assistance in the future, please feel free to contact me directly at markfoster@greenwayauto.com. Thank you again for choosing Greenway Kia West for your Kia service needs! Sincerely, Mark Foster Service Manager Greenway Kia West

Greenway Kia West responded

Hi, Thank you so much for your wonderful review and for being a valued customer at Greenway Kia West! We’re thrilled to hear that you continue to have great experiences with our sales team—including Daniel Allen, Jeremy Gresham, Mario Pinilla, Jesse Martins, Lana Gault, and Farid Nibrasse—and that you trust us with multiple vehicles. Providing exceptional customer service and helping drivers throughout Orlando find the perfect Kia is what our team is all about. If you ever have questions about your vehicles or need assistance with your next purchase, please don’t hesitate to reach out. Thank you for choosing Greenway Kia West for your car buying needs—we appreciate your loyalty! —Anas Lazaar General Sales Manager, Greenway Kia West

Greenway Kia West responded

Hi msdoe5, Thank you for your honest feedback and the great review! We're glad to hear the issue was resolved and that you’re satisfied with the results. We appreciate your patience regarding the communication and will use your feedback to help us improve. We look forward to seeing you again for your next oil change here at Greenway Kia West! Best regards, The Greenway Kia West Team

Greenway Kia West responded

Thank you so much for the kind words, Tiffytaffy2002! We're thrilled to hear that you had a great experience and that our team could help with your EV9. Your trust means the world to us, and we’re always here when you need us. Enjoy every mile in your new Kia EV9! 🚗⚡️ — The Greenway Kia West Team

Greenway Kia West responded

Thank you for the heartfelt 5-star review, Indhira! We’re so glad to hear that Brad and the entire team at Greenway Kia West took great care of you. From fixing your vehicle to returning it clean, we’re proud to deliver service that goes the extra mile. Your kind words and gratitude mean the world to us—we truly appreciate you! —Greenway Kia West Team

Greenway Kia West responded

Thank you so much for the incredible 5-star review, Milton! We're honored by your kind words and thrilled to hear that your experience at Greenway Kia West has been so positive and memorable. Our team is dedicated to making every customer feel valued through friendly service, transparent pricing, and ongoing care. Your appreciation means everything to us—we're grateful for your trust and look forward to serving you again! —Greenway Kia West Team

Greenway Kia West responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Greenway Kia West provided a professional experience from start to finish. We look forward to welcoming you back in the future!